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The Lion King DMA

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  • Tom Erik Smith
    replied
    Re: The Lion King DMA

    So after a lengthy phone chat with DMA customer service, I went away with this info:

    Beauty and the beast (Special edition getting removed):

    DMA have done nothing on their end to change the version and I have to contact Vudu about this issue. They also said that itunes and other providers have the extended version in the extra features and they simply couldn't understand that there were two separate versions on Vudu, no matter how hard I tried to explain.

    Lion King:

    There is no difference apart from the extra features and they don't offer upgrades on DMA... however it is up to the individual services to upgrade the original version and just add the the extra features, this is what itunes and others apparently chose to do. Good for them!

    So if you are an iTunes user then lucky you! you are all good... but if you are a Vudu only user like me you lose the special edition of beauty and the beast and have to re-buy the lion king just for the extra features.... Can't wait for this to happen to the other 50+ Disney titles in my collection in the future.

    ***Lastly I was told that they (DMA) have had no communication at all from Vudu about any of these issues and that I need to contact them about it. Which would mean that all these months waiting for an update on this has been a big waste of time.

    Leave a comment:


  • Wasteland
    replied
    Re: The Lion King DMA

    Originally posted by netnothing View Post
    As far as I can see....you can't search for the old version anymore. But if you sort your library A-Z, it should still be listed (mine is).

    You can also use the links posted earlier in the thread to double check you still own it in Vudu.

    I also notice that in iTunes, the cover art was updated to the new signature cover. Not sure of any other changes unless someone can point me to something to look at in the movie itself.

    EDIT:
    So based on my DMA account - DMA has both listed:

    OLD: https://www.disneymoviesanywhere.com/movie/lion-king
    NEW: https://www.disneymoviesanywhere.com...lion-king-2017

    It shows I only own the older release. However, when I look at the bonus extras listed for the 2017 release, these match my DMA title in iTunes. So it looks like iTunes switched over to the new release, whereas DMA and Vudu are linking to the old release.

    Also looks like my copy in Amazon has switched to SD (or it's always been SD and I've never noticed) and it's the older version.
    The link to the new version in DMA is currently giving "Our server is experiencing technical difficulties. Please try again later." maybe they are fixing it? I see in iTunes they changed mine (at least the cover) to the new version and the old version is gone, but still in Vudu I have the old version. In Amazon I still have the old version in HD.

    Leave a comment:


  • netnothing
    replied
    Re: The Lion King DMA

    Originally posted by IPhoneUser View Post
    I still have the film in my DMA account but it's no longer in Vudu. Is this something that will be fixed eventually or is my only option to contact phone support? Do I contact DMA or Vudu?
    As far as I can see....you can't search for the old version anymore. But if you sort your library A-Z, it should still be listed (mine is).

    You can also use the links posted earlier in the thread to double check you still own it in Vudu.

    I also notice that in iTunes, the cover art was updated to the new signature cover. Not sure of any other changes unless someone can point me to something to look at in the movie itself.

    EDIT:
    So based on my DMA account - DMA has both listed:

    OLD: https://www.disneymoviesanywhere.com/movie/lion-king
    NEW: https://www.disneymoviesanywhere.com...lion-king-2017

    It shows I only own the older release. However, when I look at the bonus extras listed for the 2017 release, these match my DMA title in iTunes. So it looks like iTunes switched over to the new release, whereas DMA and Vudu are linking to the old release.

    Also looks like my copy in Amazon has switched to SD (or it's always been SD and I've never noticed) and it's the older version.

    Leave a comment:


  • IPhoneUser
    replied
    Re: The Lion King DMA

    Yeah, I wish we got the new bonus features. It seems silly to think that people will pay for the movie again just to obtain new extras.

    Leave a comment:


  • Tom Erik Smith
    replied
    Re: The Lion King DMA

    Originally posted by qazzaq View Post
    There is no policy.

    Last year they randomly decided to pull the original Beauty and the Beast from everyones DMA and replace it with the new version.

    That is the only time anything has ever been replaced.

    Everyone gained the new, shorter version of BATB at all linked retailers, and all other retailers EXCEPT vudu retained the old version if you already had it linked to your DMA account.

    I imagine Disney got so many complaints that it hopefully won't happen again.
    I still haven't got my special edition BATB back from vudu yet. Very frustrating.

    Leave a comment:


  • Wasteland
    replied
    Re: The Lion King DMA

    Really sucks. I hope Disney and iTunes can get this fixed. I work 6am to 6pm, I doubt they are open by the time I get home. I tried talking to them through their Facebook, but they said to call.

    Leave a comment:


  • qazzaq
    replied
    Re: The Lion King DMA

    Originally posted by Jeff*H View Post
    Did their policy change?
    There is no policy.

    Last year they randomly decided to pull the original Beauty and the Beast from everyones DMA and replace it with the new version.

    That is the only time anything has ever been replaced.

    Everyone gained the new, shorter version of BATB at all linked retailers, and all other retailers EXCEPT vudu retained the old version if you already had it linked to your DMA account.

    I imagine Disney got so many complaints that it hopefully won't happen again.

    Leave a comment:


  • Jeff*H
    replied
    Re: The Lion King DMA

    I'm confused. My BEAUTY & THE BEAST in DMA is the new version (though I redeemed the old version years ago), but the original version is included as an extra in DMA.

    With LION KING, DMA retained my original version from years ago, and there are the few extras it came with, but DMA didn't give me the new version or those extras, which supports what their email says.

    Did their policy change?

    Leave a comment:


  • qazzaq
    replied
    Re: The Lion King DMA

    Originally posted by markazali View Post
    the response i got back
    Thank you for your email.

    At this time, Disney does not offer a program to upgrade previously purchased Digital movies to newly released editions.

    We appreciate you taking the time to let us know your thoughts and will share them with the rest of our team.

    If there is anything else we can do to help, please reply to this email or contact us at (855) 347-3722 and a cast member will gladly assist you!

    Thank you,
    I would absolutely LOVE to get that reply.

    I would thank them, and then kindly ask them to restore my copy of Beauty and the Beast to the version I got 3 years ago before they "upgraded" it against my will to the "newly released edition" last fall -- it obviously must have been a mistake since they just said they DON'T upgrade.................

    Leave a comment:


  • danglin709
    replied
    Re: The Lion King DMA

    Originally posted by GoDirectly2Jail View Post
    This is the emailed response:


    So that went nowhere fast.



    Would you mind posting what you said when you called?
    i told them it was in my vudu and DMA already and that it still showed as if it was in the vault but showed on DMA that i had it, she put me on hold and fixed it within 30 seconds

    Leave a comment:


  • GoDirectly2Jail
    replied
    Re: The Lion King DMA

    This is the emailed response:
    Thank you for your email.

    At this time, Disney does not offer a program to upgrade previously purchased Digital movies to newly released editions.

    We appreciate you taking the time to let us know your thoughts and will share them with the rest of our team.

    If there is anything else we can do to help, please reply to this email or contact us at (855) 347-3722 and a cast member will gladly assist you!

    Thank you,

    Emer
    Disney Movies Anywhere Support
    So that went nowhere fast.

    Originally posted by danglin709 View Post
    use your phone and call them, i did and they did fix it
    Would you mind posting what you said when you called?

    Leave a comment:


  • danglin709
    replied
    Re: The Lion King DMA

    Originally posted by IPhoneUser View Post
    I still have the film in my DMA account but it's no longer in Vudu. Is this something that will be fixed eventually or is my only option to contact phone support? Do I contact DMA or Vudu?
    Call DMA

    Leave a comment:


  • IPhoneUser
    replied
    Re: The Lion King DMA

    I still have the film in my DMA account but it's no longer in Vudu. Is this something that will be fixed eventually or is my only option to contact phone support? Do I contact DMA or Vudu?

    Leave a comment:


  • danglin709
    replied
    Re: The Lion King DMA

    Originally posted by GoDirectly2Jail View Post
    I just emailed support. Will post when I hear something back.
    use your phone and call them, i did and they did fix it

    Leave a comment:


  • markazali
    replied
    Re: The Lion King DMA

    Originally posted by GoDirectly2Jail View Post
    I just emailed support. Will post when I hear something back.
    the response i got back
    Thank you for your email.

    At this time, Disney does not offer a program to upgrade previously purchased Digital movies to newly released editions.

    We appreciate you taking the time to let us know your thoughts and will share them with the rest of our team.

    If there is anything else we can do to help, please reply to this email or contact us at (855) 347-3722 and a cast member will gladly assist you!

    Thank you,

    Leave a comment:

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