Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

Collapse
X
Collapse
 
  • Page of 6
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 6 template Next
    #16
    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

    Originally posted by FelipeF View Post
    What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.
    Thanks again for the quick response Felipe.
    This is of course extremely disappointing as VUDU was making this (likely temporary) dual digital license world less painful and confusing.

    For the other direction, UV-to-MA, can you confirm that all our (MA supported) UV movies on VUDU will continue to sync to MA as they currently are or are we to see some painful change in that regards as well (such as only linking titles bought/redeemed directly on VUDU, not showing from other UV redemption store)?

    Comment

      #17
      Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

      Originally posted by FelipeF View Post
      What some users have experienced is a bug. Those titles were never to export out to UV. The bug will be resolved soon.
      Horrible news. Now we must maintain 2 separate libraries. This is over complicating things.

      Comment

        #18
        Re: Request for clarification on combo MA/UV titles

        I guess this is so users who share their UV titles don't have their titles port to someone elses MA library. That's the only reason I could think that this was done. For someone who invested so much time and money into growing my digital collection, I'm not sure I was ever comfortable with people getting potentially thousands of free movies with just one click. With that said, Vudu, along with all the other retailers, need to step up with 4K upgrades so we can all just redeem our purchases in one place and be guaranteed the best quality version. Apple is currently punishing users who bought or redeemed their titles on Vudu and other services by not allowing them to upgrade to 4K. Let's hope Vudu steps in and does right by their loyal customers.

        Comment

          #19
          Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

          This is all so confusing, which is why I think eventually Paramount and Lionsgate will join MA, and then UV will go away. Not sure I like that, but most likely this will happen.

          Comment

            #20
            Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

            Originally posted by quackman View Post
            This is all so confusing, which is why I think eventually Paramount and Lionsgate will join MA, and then UV will go away. Not sure I like that, but most likely this will happen.
            When UV goes away, so will D2D. I plan on converting all my eligible titles in the months to come.

            Comment

              #21
              Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

              Originally posted by FelipeF View Post
              To answer the main issue of this thread, this is how MA is designed to work. MA redeemed titles only port over to Vudu, Google Play, Amazon and iTunes. THEY DO NOT PORT INTO ULTRAVIOLET. This is by design.
              I'm find with that concept, EXCEPT for when I'm redeeming an ULTRAVIOLET CODE, I expect to see it appear in my ULTRAVIOLET ACCOUNT.

              Without any warning on the redemption end, it's just not very cool to do...

              Vudu could have given a warning when attaching the accounts to make it really clear.

              Comment

                #22
                Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                Originally posted by GaryLaPointe View Post
                I'm find with that concept, EXCEPT for when I'm redeeming an ULTRAVIOLET CODE, I expect to see it appear in my ULTRAVIOLET ACCOUNT.
                It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).

                This is cutting both directions: Apple is only giving 4K rights to HD purchases/redemptions made on iTunes, not to HD titles ported in through MA. Vudu is only giving UV rights to purchases/redemptions made on Vudu, not titles ported in through MA.

                So iTunes and Vudu each provide additional benefits for redeeming directly through them. You just have to pick which is more important: UV eligibility or free 4K upgrades.

                Comment

                  #23
                  Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                  Originally posted by Cimarron View Post
                  It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).

                  This is cutting both directions: Apple is only giving 4K rights to HD purchases/redemptions made on iTunes, not to HD titles ported in through MA. Vudu is only giving UV rights to purchases/redemptions made on Vudu, not titles ported in through MA.

                  So iTunes and Vudu each provide additional benefits for redeeming directly through them. You just have to pick which is more important: UV eligibility or free 4K upgrades.
                  That is not "cutting in both directions" as what Apple is doing is entirely unrelated to the topic issues around UV code redemptions and VUDU changing how it was executing without informing anyone what was happening.

                  And as for the "with an ultraviolet retailer" comment, that is not what what most if any of the redemption codes say and each one can have a notable different process. We also have retailers like Sony where a user follows the instructions on the UV redemption and get directed to MA. There is nothing, anywhere, that lead an average consumer to understand that they would not being getting UV rights from their UV code. This wasn't a serious issue given they could link MA and UV to VUDU and get the UV rights but now that it has changed, it is a usability clusterfrak.

                  Redeeming on VUDU is also problematic for many UHD titles since they refuse to list any UHD titles that they can't get with Dolby Vision. So you only get HD rights if you redeem a UHD code in this case with them or another UV reseller (which will then degrade you to HD at the other linked MA partners) but you can get the UHD with the other three stores in some of these cases by redeeming on MA. So again, a clusterfrak that VUDU just made worse for everyone.

                  Comment

                    #24
                    Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                    Well....this kinda sucks. A user on my UV account had Annabelle Creation and Vudu doesn't have a redeem link, so they used MA. Guess I am SOL on that one. We assumed it would move to Vudu then to UV.

                    Comment

                      #25
                      Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                      Originally posted by Cimarron View Post
                      It will...as long as you redeem it with an ULTRAVIOLET RETAILER (of which there is exactly one linked to MA).
                      But it DID work and now it's working different and there is no warning... THIS IS THE COMPLAINT.

                      I have no complaint with them changing the way it works, but if MA is going to take these codes and push them into Vudu but not UV (when it's a UV code) then there needs to be a warning.

                      Technically it's MA's fault for not giving the warning when redeeming, but it'd have been good for Vudu to give a warning when you linked the accounts (oh wait, it didn't work that way then!).

                      I think VUDU should send out some e-mails and messages that pop up when you log in to Vudu (web and app).

                      Comment

                        #26
                        Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                        This is very disappointing. But I don't think VUDU will be changing this as it is in their best interest not to.

                        I purchased a Batman movie on Amazon thinking it would port over to VUDU and then Ultraviolet but of course it only made its way to VUDU and not Ultraviolet. The thing is that I need my movies to go to Ultraviolet so that they can also appear in my wife's account with whom I share a library.

                        I contacted support in an attempt to get this fixed. However, support informed me that the title would not be porting over by design.

                        My only solution was to cancel my purchase at Amazon and get a refund, which I then used to purchase same title via VUDU.

                        That is why I don't think VUDU will be changing this as it will likely force the hand of many customers such as myself to make their purchases via VUDU.

                        Comment

                          #27
                          Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                          Originally posted by GaryLaPointe View Post
                          But it DID work and now it's working different and there is no warning... THIS IS THE COMPLAINT.

                          I have no complaint with them changing the way it works, but if MA is going to take these codes and push them into Vudu but not UV (when it's a UV code) then there needs to be a warning.

                          Technically it's MA's fault for not giving the warning when redeeming, but it'd have been good for Vudu to give a warning when you linked the accounts (oh wait, it didn't work that way then!).

                          I think VUDU should send out some e-mails and messages that pop up when you log in to Vudu (web and app).
                          According to a post on Blu-Ray forum, the decision to not push movie rights to UV is Vudu. MA passes all the info needed to Vudu who then decide what they are going to do with it and it is Vudu who has decided not to push it though to UV...

                          Originally posted by BlueRagtop

                          Originally posted by steve_dave

                          And according to Vudu, the reason you don't get Ultraviolet rights is because that is how Movies Anywere was designed to work. Unless Vudu wants to go against Movies Anywhere, we won't be getting UV rights with MA redemptions. Apple? Apple needs something to do the 4K upgrades, simply having the file isn't enough. If you have an issue, there is no proof of ownership.


                          That is Vudu's spin on the issue. I have gotten very different information from both MA and UV.

                          MA says that they provide the code redemption info to Vudu. It is then up to Vudu whether they pass that on to UV. Vudu had no problem doing it for the first week or so, but they changed their policy. I have yet to see a compelling reason for the change from Vudu. "That's not the way Movies Anywhere work" doesn't cut it when Movies Anywhere is saying that it is Vudu's decision, not theirs.

                          UV, meanwhile, are telling me much the same thing and that I need to take up the issue with Vudu support. I replied that I think that they should take up the issue, not me as an individual consumer. It is, after all, their code and their digital rights system that is being affected by Vudu's policy.

                          Comment

                            #28
                            Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                            This is all very shady on the part of Vudu (and/or whoever's responsible)

                            The only reason we even know this is happening is that we (probably in the minority) pay very close attention to our digital libraries and what they are doing and then go onto the forums to confirm it amongst ourselves.

                            If this is the new system, then what should happen is that an announcement should be made and all titles that were redeemed on MA prior to that announcement should have their UV rights honoured.

                            Personally, after hearing the response from MA, I think Vudu should just honour all UV licences that have the UV logo on the title in Vudu, like how we all would logically assume the case would be to begin with.

                            Comment

                              #29
                              Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                              I do feel cheated on this as it changed without warning. We as users didn't know it wasn't supposed to work this way. It did in the beginning, like common sense would lead one to believe, then all other sudden the way we understood it to work, was taken away. Not very happy about it. At least let us know before we waste a purchase or redemption.

                              Comment

                                #30
                                Re: Is VUDU stopping MA redemptions from porting to UV? Are you seeing gaps?

                                Wow, what a mess this MA stuff has become. Not sure what good it is.....

                                the lesson is.... don't redeem your codes anywhere else but Vudu so that it goes into UV and therefore into your shared library.

                                Comment

                                Previous 1 2 3 4 5 6 template Next
                                Working...
                                X