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UHD purchase not transferring into Vudu from MA

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    UHD purchase not transferring into Vudu from MA

    I have purchased several UHD titles from iTunes and had them transfer into Vudu in UHD with no problem. But I just purchased Lucy in UHD from iTunes and it did not transfer into Vudu in UHD. The only difference between this purchase and the others is that I already owned Lucy in HD. It looks like others are having this problem as well because Vudu is not properly receiving the information from Movies Anywhere telling Vudu that the movie has been purchased in a higher quality at another retailer. Could someone please look into this? Thanks.

    #2
    Re: UHD purchase not transferring into Vudu from MA

    Same issue here, with the following titles that are UHD/4K in other MA services (some iTunes, some Google) but not reflected on Vudu:
    • Fast & Furious 6
    • Fast & Furious 6 (Extended Edition)
    • Snow White and the Huntsman: Extended Edition
    • The Bourne Identity
    • The Bourne Supremacy
    • The Bourne Ultimatum
    • The Bourne Legacy
    • Mad Max Fury Road (only appears in Google from MA)


    Thanks!

    Comment


      #3
      Re: UHD purchase not transferring into Vudu from MA

      Issues first reported on October 15th regarding titles of different definition not importing... hopefully vudu has been working on a fix!

      Comment


        #4
        Re: UHD purchase not transferring into Vudu from MA

        Anybody looking into this?

        I have confirmed with Movies Anywhere that I own the UHD rights for the movie and that everything looks right on their end. And the updated rights have transferred from MA into Google Play, so it looks like this is a Vudu specific problem. I've purchased 3 more UHD movies that have had the same issue, not updating from HD to UHD in Vudu, as well as another UHD movie that I didn't own in HD, that transferred instantly as UHD into Vudu.

        Thanks!

        Comment


          #5
          Re: UHD purchase not transferring into Vudu from MA

          Same problems here. I bought Wonder Woman 4k Itunes and it has not updated my Vudu copy to uhd.

          Comment


            #6
            Re: UHD purchase not transferring into Vudu from MA

            Any update on this? The issue has still not been fixed.

            Comment


              #7
              Re: UHD purchase not transferring into Vudu from MA

              I am having the same issues and looking for an update. Vudu - please fix.

              Comment


                #8
                Re: UHD purchase not transferring into Vudu from MA

                This seems to be an MA issue, we are looking into the matter.

                Comment


                  #9
                  Re: UHD purchase not transferring into Vudu from MA

                  Originally posted by FelipeF View Post
                  This seems to be an MA issue, we are looking into the matter.
                  Thank you for the update.

                  Comment


                    #10
                    Re: UHD purchase not transferring into Vudu from MA

                    Originally posted by FelipeF View Post
                    This seems to be an MA issue, we are looking into the matter.
                    Thanks Felipe!

                    Comment


                      #11
                      Re: UHD purchase not transferring into Vudu from MA

                      Originally posted by FelipeF View Post
                      This seems to be an MA issue, we are looking into the matter.
                      Any update on this?

                      Comment


                        #12
                        Purchased another UHD movie today that I already owned in HD, Jason Bourne, and it still has this same problem.

                        Comment


                          #13
                          This needs to be a high priority for Vudu and/or MA to fix, if it's not already. Please fix!

                          Comment


                            #14
                            Yes, I would like this addressed as well as it is impacting several of my movies.

                            Comment


                              #15
                              Same here - can we get an update when this issue will be resolved?

                              Comment

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