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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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UHD purchases only playing in HDX through the Chromecast Ultra

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    UHD purchases only playing in HDX through the Chromecast Ultra

    I recently purchased Blade Runner 2049 and Dunkirk and while I purchased the UHD DV version It only casts in HDX. I do not have this issue with all my other UHD titles while casting and when I use my TV's native app they show up in UHD DV. What is the deal with these titles not casting in Dolby Vision?

    Additionally Blade Runner The Final Cut defaulted to HDX then after starting and stopping the movie multiple times it now casts in UHD DV.

    #2
    Newer titles aren't casting in UHD. Since Dunkirk.

    Comment


      #3
      Is there a reason they made an abrupt stop? So I?m guessing blade runner the final cut came out before Dunkirk because that casts in Dolby Vision.

      Comment


        #4
        Chromecast Ultra is having issues with the latest VUDU UHD titles - we hope to have it fixed very soon (I can't promise 100%, but hopefully within the next couple weeks).

        Comment


          #5
          Thanks for the response. Do you know if your vudu application and the apple TV will bitstream atmos? Is the apple tv having these issues as well?

          Comment


            #6
            Originally posted by jayraysaiz View Post
            Thanks for the response. Do you know if your vudu application and the apple TV will bitstream atmos? Is the apple tv having these issues as well?
            The VUDU Apple TV app does not yet support UHD, but it is in development. Atmos support is up to Apple, and they currently do not support it.

            Comment


              #7
              Has here been any headway with the chromecast ultra? I still can not cast these DV titles.

              Comment


                #8
                Originally posted by jayraysaiz View Post
                Has here been any headway with the chromecast ultra? I still can not cast these DV titles.
                I can't say exactly when it will be released, but a new app is in testing now so it should be relatively soon.

                Comment


                  #9
                  Jake, while we have your eyeballs on this thread, please look into the Dolby Vision stream of The Emoji Movie. It's too dim. Thank you.

                  Comment


                    #10
                    Originally posted by NewCoke View Post
                    Jake, while we have your eyeballs on this thread, please look into the Dolby Vision stream of The Emoji Movie. It's too dim. Thank you.
                    I reported the issue earlier, but will bring it up again.

                    Comment


                      #11
                      Originally posted by Jake View Post

                      I reported the issue earlier, but will bring it up again.
                      How is that coming? It's still messed up. I can't believe it is taking this long to fix this.

                      Comment


                        #12
                        Got an Android app update today for Vudu. Still getting the "Failed to find a playable version for this content".

                        Comment


                          #13
                          Originally posted by Jake View Post
                          Chromecast Ultra is having issues with the latest VUDU UHD titles - we hope to have it fixed very soon (I can't promise 100%, but hopefully within the next couple weeks).
                          Still no update to this problem that -- as of 5 weeks ago -- was supposed to be fixed "very soon?" I guess I'll just have to continue posting in these threads on a daily basis until Vudu responds or an update is released (assuming this thread isn't locked like the other one).

                          Comment


                            #14
                            I purchased Thor Ragnarok UHD however casting from any device (android or PC) only gives HDX or SD playback, not UHD!

                            Is there a problem with my rights for this title? I can confirm all my other UHD purchases are playing / casting in UHD no problems at all.

                            I'm desperate to watch in UHD!

                            Many thanks,

                            Owen

                            Comment


                              #15
                              Originally posted by Oweng79 View Post
                              I purchased Thor Ragnarok UHD however casting from any device (android or PC) only gives HDX or SD playback, not UHD!

                              Is there a problem with my rights for this title? I can confirm all my other UHD purchases are playing / casting in UHD no problems at all.

                              I'm desperate to watch in UHD!

                              Many thanks,

                              Owen
                              Are you sure all of your other UHD titles are playing in UHD? For me, any UHD title release since November or December does not play in UHD on the Chromecast Ultra. Vudu is aware of the problem but an update still has not been released.

                              Comment

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