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UltraViolet FAQ's

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    UltraViolet FAQ's

    VUDU/UltraViolet FAQs

    1. What is UltraViolet?
    a. UltraViolet is a new movie industry standard that allows you to put your movies in the cloud. It is also the only place that will keep a permanent record of all your movie purchases so you can build your digital movie collection safely and securely. With UltraViolet, you can now easily access your movies any time, any place on your favorite connected devices, including your TV. UltraViolet titles can be redeemed on VUDU accounts starting 4/16/2012.

    2. What is the Disc to Digital program?
    a. The Disc to Digital program is an in-store operation powered by Walmart that allows customers to convert their old discs into digital copies on their UltraViolet and VUDU accounts, also allowing customers to upgrade their old discs into HDX copies on their VUDU account. The program launches in Walmart stores on 4/16/2012.

    3. Removed. Feature Changed

    4. How many UltraViolet accounts can I sync to my VUDU account?
    a. You can only sync 1 UltraViolet account to a VUDU account.

    5. If I purchase a movie to own on VUDU, will it automatically be added to my UV account?
    a. As long as the movie is available for UltraViolet redemption and your VUDU and UltraViolet accounts are linked together, the title should be added and accessible through both your UltraViolet locker and VUDU account. Look for the UltraViolet logo to see if a movie is UltraViolet-compatible.

    6. How many movies can I stream on VUDU at once through my UltraViolet account?
    a. You are able to have 3 simultaneous streams on VUDU from your UltraViolet account.

    7. Does it cost me to watch my UltraViolet movies on VUDU?
    a. No, streaming movies from your UltraViolet account on VUDU does not cost anything.

    8. How much does it cost to convert a DVD or Blu-ray? to Digital and add it to my UltraViolet locker and VUDU account?
    a. $2 per DVD to convert to Standard Definition (?SD?) on VUDU and $5 per DVD to upgrade to High Definition with Dolby Digital Plus Surround Sound (?HDX?) on VUDU. $2 per Blu-Ray to convert to HDX. This can only be done in Walmart stores.

    9. Which studios are supporting UltraViolet?
    a. The studios supporting UltraViolet include Paramount Home Media Distribution, Sony Pictures Home Entertainment, Twentieth Century Fox Home Entertainment, Universal Studios Home Entertainment and Warner Bros. Home Entertainment.

    10. Why do I have to create an UltraViolet account?
    a. Disc to Digital is an UltraViolet program backed by many of the world's leading entertainment and technology companies and offered by Walmart. Creating a free UltraViolet account is a necessary step to initiate the Disc-to-Digital program. Once you create your UltraViolet account, any movies from participating studios that you purchase electronically on VUDU, including any past purchases, will be automatically registered within your UltraViolet cloud at no extra charge to you. You will also be able to redeem UltraViolet e-copies offered on selected physical DVD and Blu-ray discs offered by participating studios.

    11. Can I use VUDU to access UltraViolet movies that I purchased at other retailers and/or redeemed on other services?
    a. Yes, you can stream and or download any UltraViolet movies on VUDU, at no extra charge to you, regardless of where they were purchased, provided that: 1) you have registered those movies in your UltraViolet account and 2) VUDU has a licensing relationship with the participating studio or distributor.

    12. Why aren?t all of my movies available for Disc-to-Digital conversion?
    a. The list of movies available for Disc-to-Digital conversion is comprised of titles from studios that are participating in the UltraViolet program that have been legally cleared for digital distribution. We expect the number of titles available for Disc-to-Digital conversion to grow over time.


    13: When I take my discs in to be converted, will I need to 'trade' them in for the digital copies or do I get to keep my discs?

    A. You get to keep your discs. They will be marked with a special stamp in the center of the disc, but the stamp will not affect the playback of the disc (merely to track it so no one else can redeem the same physical disc to their UV/VUDU account).

    14: Will UltraViolet allow me to take my purchased movies out of the country or am I still only allowed to watch within the USA?

    A. This depends on the partner that is streaming the UV content. Keep in mind that UV is simply a digital locker that stores movies that can be streamed on multiple different platforms. In the case of a customer trying to watch a UV movie on VUDU, no, they would not be able to view this movie outside of the USA.


    15: If I decide I want to redeem my UltraViolet title for another service (like iTunes store), will I have to pay extra or can I just move it over from VUDU?

    A. If you redeem a movie to an UltraViolet account, it automatically becomes available on every service that is attached to their UV account. For example, if I redeem “Forrest Gump” to my UltraViolet account, which is attached to my VUDU account and another UV account, the movie will show up in both.
    Last edited by DanielH; 09-29-2012, 11:06 AM.
    Dan H.
    VUDU QA

    #2
    Re: UltraViolet FAQ's

    Originally posted by dhatman View Post
    VUDU/UltraViolet FAQs

    8. How much does it cost to convert a DVD or Blu-ray? to Digital and add it to my UltraViolet locker and VUDU account?
    a. $2 per DVD to convert to Standard Definition (?SD?) on VUDU and $5 per DVD to upgrade to High Definition with Dolby Digital Plus Surround Sound (?HDX?) on VUDU. This can only be done in Walmart stores.
    Number 8 answer seems to be incomplete. What it cost to "convert a ... Blu-ray" is in the question but not answered.

    Comment


      #3
      Re: UltraViolet FAQ's

      Originally posted by E55KEV View Post
      Number 8 answer seems to be incomplete. What it cost to "convert a ... Blu-ray" is in the question but not answered.
      Thanks for point that out, i didn't post the most up-to-date FAQ's, my apologies!
      Dan H.
      VUDU QA

      Comment


        #4
        Re: UltraViolet FAQ's

        Your number 8 is still a bit confusing. Try this:

        DVD-to- Standard Def Digital $2
        DVD-to- High Def Digital with Surround Sound (HDX) $5
        Blu-ray-to- High Def Digital with Surround Sound (HDX) $2

        A reliable service to store your movies digitally - Priceless. This is also a far cheaper way to get my existing movies in an HD format than buying new Blu-ray discs.

        Comment


          #5
          Re: UltraViolet FAQ's

          Question - Is Ultraviolet optional or mandatory? Can you participate in Disc to Digital with only a Vudu account? Thanks.

          Comment


            #6
            Re: UltraViolet FAQ's

            So I am a Walmart associate and got to try out the Disc-to-Digital service today (4/10). When I try to watch the movie Ever After it says I need an Ultra-violet account. So I created one. Now how do I link my Vudu and Ultraviolet accounts? I can't find anything that tells me how.

            Comment


              #7
              Re: UltraViolet FAQ's

              Originally posted by E55KEV View Post
              Question - Is Ultraviolet optional or mandatory? Can you participate in Disc to Digital with only a Vudu account? Thanks.
              Mandatory. Ultraviolet is the backend service that powers the whole operation. Why would you not want Ultraviolet integration? Since it is powered by Ultraviolet you will be able to watch your movies not only on VUDU but on any other Ultraviolet enabled service which now only includes Flixster but will eventually add other platforms such as Amazon, Xbox Live, Sony Entertainment Network, etc.

              Comment


                #8
                Re: UltraViolet FAQ's

                Originally posted by Starkenator View Post
                Mandatory. Ultraviolet is the backend service that powers the whole operation. Why would you not want Ultraviolet integration? Since it is powered by Ultraviolet you will be able to watch your movies not only on VUDU but on any other Ultraviolet enabled service which now only includes Flixster but will eventually add other platforms such as Amazon, Xbox Live, Sony Entertainment Network, etc.
                Mainly because I was ready to go to Walmart next Monday with some DVD's and I don't have a UV account. I thought all I needed was to take my disc to the Walmart photo center and provide my Vudu account and VOILA! it's done.

                Plus I am tired of opening up accounts for everything. Personally I prefer one location to watch a movie and I don't need to watch the same movie on Flixster, Amazon, Sony EN, Xbox Live, etc. I understand that my UV titlles will be available on all those "networks" but that is just overkill to me.

                Comment


                  #9
                  Re: UltraViolet FAQ's

                  Originally posted by E55KEV View Post
                  Mainly because I was ready to go to Walmart next Monday with some DVD's and I don't have a UV account. I thought all I needed was to take my disc to the Walmart photo center and provide my Vudu account and VOILA! it's done.

                  Plus I am tired of opening up accounts for everything. Personally I prefer one location to watch a movie and I don't need to watch the same movie on Flixster, Amazon, Sony EN, Xbox Live, etc. I understand that my UV titlles will be available on all those "networks" but that is just overkill to me.
                  Acutally it looks like you don't need to set up Ultraviolet while in the store. All you need to do is give them your email and phone and everything works from Vudu. If you want to use Flixster you just need to link your account to Ultraviolet after going to Walmart and matching your discs.

                  Comment


                    #10
                    Re: UltraViolet FAQ's

                    Originally posted by E55KEV View Post
                    Mainly because I was ready to go to Walmart next Monday with some DVD's and I don't have a UV account. I thought all I needed was to take my disc to the Walmart photo center and provide my Vudu account and VOILA! it's done.

                    Plus I am tired of opening up accounts for everything. Personally I prefer one location to watch a movie and I don't need to watch the same movie on Flixster, Amazon, Sony EN, Xbox Live, etc. I understand that my UV titlles will be available on all those "networks" but that is just overkill to me.
                    Roughly, you will be able to go to vudu.com and search/choose the movies to convert, print the list at home, and then bring it (along with the discs) to a store where it can be quickly processed. Doing it that way will let you know what's available and avoid standing around in line waiting for someone there to do it by hand

                    Comment


                      #11
                      Re: UltraViolet FAQ's

                      I'm still waiting to hear what happens if I bring in a Blu-ray but the movie is currently only available in SD, then later Vudu starts carrying the HD and HDX versions.

                      Comment


                        #12
                        Re: UltraViolet FAQ's

                        Similar to renting a movie, then wishing you had bought it instead. Isn't the SD and HD price less than the HDX price? I doubt they'd set up a system where you could pay only the incremental price later.

                        Comment


                          #13
                          Re: UltraViolet FAQ's

                          Originally posted by jeffpn View Post
                          Similar to renting a movie, then wishing you had bought it instead. Isn't the SD and HD price less than the HDX price? I doubt they'd set up a system where you could pay only the incremental price later.
                          No, it's not similar, as there would be no incremental price, as far as I can tell. Converting a Blu-ray to HDX is $2. If only the SD version is available, I'm assuming they're still going to charge me $2 if I bring in my Blu-ray. But I could get the HDX version for the same price if it were available.

                          Note that if you buy or rent the HDX version from Vudu, you CAN watch it at lower quality for free.

                          So what I want to know is, if I should have access to the HDX version, but it's not available yet, will they give it to me when it becomes available?

                          Comment


                            #14
                            Re: UltraViolet FAQ's

                            My mistake. I remember a $2 and $5 price. (That's for DVDs, I now see).

                            I can tell you this: a couple months ago, Vudu offered Pan Am Season 1 for free. I took it. Since I got it, there's been a couple more episodes, that have been added to my collection automatically. Hopefully Vudu will do the same thing for you.

                            Comment


                              #15
                              Re: UltraViolet FAQ's

                              Will Walmart take my HD-DVD's? I am being serious.

                              Comment

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