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My UV movie doesn't show up...

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    My UV movie doesn't show up...

    The FAQ says:

    A. If you redeem a movie to an UltraViolet account, it automatically becomes available on every service that is attached to their UV account. For example, if I redeem ?Forrest Gump? to my UltraViolet account, which is attached to my VUDU account and another UV account, the movie will show up in both.
    I redeemed A Very Harold and Kumar Christmas like a month ago on UV's site. It shows up when I login to my account on their site so it obviously redeemed successfully. I just linked that account to here but that movie isn't showing up at all. What the hell is the point of UV if not all UV movies are supported?

    #2
    Re: My UV movie doesn't show up...

    I have a few also that don't show up. That Harold and Kumar you mentioned and the Underworld Trilogy, a Green Lantern animated movie and a couple others. About 10 of my movies don't show up here. Not sure why, since they are part of the disc to digital program except that Harold and Kumar movie.

    Comment


      #3
      Re: My UV movie doesn't show up...

      Agreed. I have 5 UV movies out of 18 that are not showing up in Vudu; Smurfs, Green Lantern: Emerald Knights, Harry Potter and the Deathly Hallow Part 1, Dolphin Tale & Dazed and Confused. 3 different studios so no clear explanation. 2 are not available on Vudu so that kinda makes sense but the other 3 are which makes no sense.

      Comment


        #4
        Re: My UV movie doesn't show up...

        Originally posted by Starkenator View Post
        Agreed. I have 5 UV movies out of 18 that are not showing up in Vudu; Smurfs, Green Lantern: Emerald Knights, Harry Potter and the Deathly Hallow Part 1, Dolphin Tale & Dazed and Confused. 3 different studios so no clear explanation. 2 are not available on Vudu so that kinda makes sense but the other 3 are which makes no sense.
        Me too, Deathly Hallows Part 2 is showing up on Vudu but Part 1 is not which doesn't make much sense. I have a ticket into Vudu and they says they're working on it.

        Comment


          #5
          Re: My UV movie doesn't show up...

          They have to be on Vudu and on the disc-to-digital list for them to work. For example, Green Lantern: Emerald Knights isn't on the disc-to-digital list (yet).

          The other ones I had missing were all Sony titles (Drive and Underworld Trilogy). I contacted Vudu support and they agree that it should have worked for my Sony movies so they are looking into it.

          Comment


            #6
            Re: My UV movie doesn't show up...

            Originally posted by sbuberl View Post
            They have to be on Vudu and on the disc-to-digital list for them to work. For example, Green Lantern: Emerald Knights isn't on the disc-to-digital list (yet).

            The other ones I had missing were all Sony titles (Drive and Underworld Trilogy). I contacted Vudu support and they agree that it should have worked for my Sony movies so they are looking into it.
            So I am not the only one that is not showing any Sony titles. Hopefully if they fix yours mine will show up too.

            Comment


              #7
              Re: My UV movie doesn't show up...

              Thanks for the information; we'll look into the matter. I'll update as soon as we have some more information for you.
              Dan H.
              VUDU QA

              Comment


                #8
                Re: My UV movie doesn't show up...

                Originally posted by madmod20061 View Post
                I have a few also that don't show up. That Harold and Kumar you mentioned and the Underworld Trilogy, a Green Lantern animated movie and a couple others. About 10 of my movies don't show up here. Not sure why, since they are part of the disc to digital program except that Harold and Kumar movie.
                Which Green Lantern movie are you referring too?

                http://www.vudu.com/movies/#!content...merald-Knights

                or

                http://www.vudu.com/movies/#!content...n-First-Flight
                Dan H.
                VUDU QA

                Comment


                  #9
                  Re: My UV movie doesn't show up...

                  Originally posted by dhatman View Post
                  "Green Lantern: Emerald Knights" I am pretty sure as that is the same one that doesn't show up on mine.

                  Comment


                    #10
                    Re: My UV movie doesn't show up...

                    Yes. Emerald knights.

                    Comment


                      #11
                      Re: My UV movie doesn't show up...

                      Originally posted by Starkenator View Post
                      "Green Lantern: Emerald Knights" I am pretty sure as that is the same one that doesn't show up on mine.
                      So you see this movie on your UV account; but it doesn't link to VUDU? Correct?
                      Dan H.
                      VUDU QA

                      Comment


                        #12
                        Re: My UV movie doesn't show up...

                        Originally posted by dhatman View Post
                        So you see this movie on your UV account; but it doesn't link to VUDU? Correct?
                        Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

                        But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.

                        Comment


                          #13
                          Re: My UV movie doesn't show up...

                          Originally posted by sbuberl View Post
                          Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

                          But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.
                          Can you list your sony movies for me?
                          Dan H.
                          VUDU QA

                          Comment


                            #14
                            Re: My UV movie doesn't show up...

                            Originally posted by dhatman View Post
                            Can you list your sony movies for me?
                            Yes:
                            - Drive
                            - Underworld
                            - Underworld: Evolution
                            - Underworld: Rise of the Lycans

                            Comment


                              #15
                              Re: My UV movie doesn't show up...

                              Originally posted by sbuberl View Post
                              Yes:
                              - Drive
                              - Underworld
                              - Underworld: Evolution
                              - Underworld: Rise of the Lycans
                              Also "The Smurfs" doesn't show for me on Vudu while it does on Ultraviolet.

                              Comment

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