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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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My UV movie doesn't show up...

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  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by lujan View Post
    Maybe Vudu doesn't have Harry Potter and the Deathly Hallows, Part 1 because when I do a search for Harry Potter, all of them come up except this one. This could be why it's not showing up on "My Movies" list from UV?
    that is the case with this particular movie.

    Leave a comment:


  • lujan
    replied
    Re: My UV movie doesn't show up...

    Originally posted by lujan View Post
    Me too, Deathly Hallows Part 2 is showing up on Vudu but Part 1 is not which doesn't make much sense. I have a ticket into Vudu and they says they're working on it.
    Maybe Vudu doesn't have Harry Potter and the Deathly Hallows, Part 1 because when I do a search for Harry Potter, all of them come up except this one? This could be why it's not showing up on "My Movies" list from UV?

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by prkprkprk View Post
    I have various movies missing from my collection even though the site states the movies are UV compatible (I looked them up individually to check). Also, Monty Python is only available in SD even though I purchased the Blu-ray and the HD version is available on Sony's UV site.
    Could you please provide us with a list of the movies?

    Leave a comment:


  • prkprkprk
    replied
    Re: My UV movie doesn't show up...

    I have various movies missing from my collection even though the site states the movies are UV compatible (I looked them up individually to check). Also, Monty Python is only available in SD even though I purchased the Blu-ray and the HD version is available on Sony's UV site.

    Leave a comment:


  • Starkenator
    replied
    Re: My UV movie doesn't show up...

    Originally posted by sbuberl View Post
    I don't believe he got it on D2D either. The issues we are having is with movies we previously bought/redeemed on UV that are missing after linking our UV account with Vudu.
    Exactly.

    Leave a comment:


  • sbuberl
    replied
    Re: My UV movie doesn't show up...

    Originally posted by dhatman View Post
    I didn't use the D2D service to get my copy. I bought the HDX version on VUDU, and at that point it was linked across my accounts. The Smurfs is available in HDX on VUDU. Does your receipt show the quality it was redeemed in?
    I don't believe he got it on D2D either. The issues we are having is with movies we previously bought/redeemed on UV that are missing after linking our UV account with Vudu.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by Starkenator View Post
    Also curious to know if Smurfs is in HDX as all my Warner and Universal Ultraviolet movies are in SD on Vudu (even though redeemed from Blu-rays).
    I didn't use the D2D service to get my copy. I bought the HDX version on VUDU, and at that point it was linked across my accounts. The Smurfs is available in HDX on VUDU. Does your receipt show the quality it was redeemed in?

    Leave a comment:


  • Starkenator
    replied
    Re: My UV movie doesn't show up...

    Originally posted by dhatman View Post
    I see this movie available on my UV account and in VUDU. Is it the 3D version you're having trouble with?
    Also curious to know if Smurfs is in HDX as all my Warner and Universal Ultraviolet movies are in SD on Vudu (even though redeemed from Blu-rays).

    Leave a comment:


  • Starkenator
    replied
    Re: My UV movie doesn't show up...

    Originally posted by dhatman View Post
    I see this movie available on my UV account and in VUDU. Is it the 3D version you're having trouble with?
    No it is the 2D Blu-ray.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by Starkenator View Post
    Also "The Smurfs" doesn't show for me on Vudu while it does on Ultraviolet.
    I see this movie available on my UV account and in VUDU. Is it the 3D version you're having trouble with?

    Leave a comment:


  • Starkenator
    replied
    Re: My UV movie doesn't show up...

    Originally posted by sbuberl View Post
    Yes:
    - Drive
    - Underworld
    - Underworld: Evolution
    - Underworld: Rise of the Lycans
    Also "The Smurfs" doesn't show for me on Vudu while it does on Ultraviolet.

    Leave a comment:


  • sbuberl
    replied
    Re: My UV movie doesn't show up...

    Originally posted by dhatman View Post
    Can you list your sony movies for me?
    Yes:
    - Drive
    - Underworld
    - Underworld: Evolution
    - Underworld: Rise of the Lycans

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by sbuberl View Post
    Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

    But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.
    Can you list your sony movies for me?

    Leave a comment:


  • sbuberl
    replied
    Re: My UV movie doesn't show up...

    Originally posted by dhatman View Post
    So you see this movie on your UV account; but it doesn't link to VUDU? Correct?
    Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

    But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: My UV movie doesn't show up...

    Originally posted by Starkenator View Post
    "Green Lantern: Emerald Knights" I am pretty sure as that is the same one that doesn't show up on mine.
    So you see this movie on your UV account; but it doesn't link to VUDU? Correct?

    Leave a comment:

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