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Spider-Man 1 plays Spider-Man 2?

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    Spider-Man 1 plays Spider-Man 2?

    Sorry in advance if this post is annoying. I'm not sure what to do other than email vudu support. So I figured I'd ask here if anyone else has the same issue.

    I took 4 DVD's and 1 Bluray in today to walmart after work to "test" this disc-to-digital thing out. all 5 movies were registered to my vudu account.

    Spider-Man
    Spider-Man 2
    Spider-Man 3
    Beowulf
    Face/Off

    All of the movies are listed on my vudu account. When I click Spider-Man (the first movie) it plays Spider-Man 2.

    All other movies play the correct movie. So have 2 Spider-Man 2's?

    Also, I logged into my ultraviolet account, and All movies are listed on there EXCEPT for Spider-Man 1. So is this an ultraviolet problem? Or a vudu problem? Or both? If anyone knows, I'd appreciate it.

    #2
    Re: Spider-Man 1 plays Spider-Man 2?

    I just tried out the 2 minute preview for Spider-Man, and it played Spidey 1. So I'm assuming it's a problem with the Walmart you did the D2D at.

    Comment


      #3
      Re: Spider-Man 1 plays Spider-Man 2?

      Originally posted by yayitsdesmond View Post
      I took 4 DVD's and 1 Bluray in today to walmart after work to "test" this disc-to-digital thing out. all 5 movies were registered to my vudu account.

      Spider-Man
      Spider-Man 2
      Spider-Man 3
      Beowulf
      Face/Off

      All of the movies are listed on my vudu account. When I click Spider-Man (the first movie) it plays Spider-Man 2.
      Hi,

      Which video quality (SD,HD,HDX) did you try? And was this on a PC, iPad, or other device (BD, TV, game console, etc)? I'm asking because those may use different encoded streams, so I can take a look at them to check...

      Comment


        #4
        Re: Spider-Man 1 plays Spider-Man 2?

        Same thing happened to me. Have 1, 2 & 3. When you play 1 it plays 2 instead. Known issue with tech support.

        Comment


          #5
          Re: Spider-Man 1 plays Spider-Man 2?

          Originally posted by johnsonjr2011 View Post
          Same thing happened to me. Have 1, 2 & 3. When you play 1 it plays 2 instead. Known issue with tech support.
          We'll put in another request with our content team

          Comment


            #6
            Re: Spider-Man 1 plays Spider-Man 2?

            Can anyone confirm that this was fixed?

            Comment


              #7
              Re: Spider-Man 1 plays Spider-Man 2?

              Still has not been fixed for me. Still does the same thing. Spidy2 plays for Spidy1. Support ticket (120430-000431) was closed with the problem still there.

              Comment


                #8
                Re: Spider-Man 1 plays Spider-Man 2?

                I just got Spider-Man 1 HDX through D2D and it plays correctly.

                Comment


                  #9
                  Re: Spider-Man 1 plays Spider-Man 2?

                  The issue may be related to some DTD accounts only. Could have been the DTD transaction phase at Walmart. Some people have problems and other do not. Don't know the answer.

                  Comment


                    #10
                    Re: Spider-Man 1 plays Spider-Man 2?

                    Originally posted by johnsonjr2011 View Post
                    Still has not been fixed for me. Still does the same thing. Spidy2 plays for Spidy1. Support ticket (120430-000431) was closed with the problem still there.
                    They closed my ticket as well where I paid for HDX of "Peaceful Warrior" and it still doesn't work (the audio is just all static at the 1:18 mark). They say it could be a long time before it's fixed because they have to go to the studio. I had to watch the rest in HD.

                    Comment


                      #11
                      Re: Spider-Man 1 plays Spider-Man 2?

                      Still have the same problem with Spidy 2 playing in place of Spidy 1. Vudu Support still has not fixed the problem.

                      Comment


                        #12
                        Re: Spider-Man 1 plays Spider-Man 2?

                        Originally posted by johnsonjr2011 View Post
                        Still have the same problem with Spidy 2 playing in place of Spidy 1. Vudu Support still has not fixed the problem.
                        The wheels of progress seems to be slow at Vudu.

                        Comment


                          #13
                          Re: Spider-Man 1 plays Spider-Man 2?

                          Originally posted by lujan View Post
                          They closed my ticket as well where I paid for HDX of "Peaceful Warrior" and it still doesn't work (the audio is just all static at the 1:18 mark). They say it could be a long time before it's fixed because they have to go to the studio. I had to watch the rest in HD.
                          Lajun,

                          The movie has been sent to our content team to request a re-encode. If you would prefer to be refunded instead of wait for the new version, i would be happy to provide you with one.

                          Comment


                            #14
                            Re: Spider-Man 1 plays Spider-Man 2?

                            Originally posted by dhatman View Post
                            Lajun,

                            The movie has been sent to our content team to request a re-encode. If you would prefer to be refunded instead of wait for the new version, i would be happy to provide you with one.
                            Thanks for the offer, but it's just the "not knowing how long" that is my problem. If the content team could give a somewhat accurate estimate of the wait time, I would feel much better.

                            Comment


                              #15
                              Re: Spider-Man 1 plays Spider-Man 2?

                              I seem to recall it playing Spidey 1 for me last week when I tested it.

                              Comment

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