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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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disc to digital not working

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    disc to digital not working

    I completed my list and took it to walmart. When they tried to login to transfer my movies, they received a message that it wasn't a valid account. Of course I knew this was incorrect because I've been using VUDU for months. I have purchased movies on VUDU. I even logged in to my account on their computer and showed them my account. So they tried again.

    The guy at the photo center suggested I edit my account by changing the phone number. So I did and returned 24 hours later. We tried again. Same result. I tried another walmart. Same result. Went back to the original the next day. Same result. The woman working this time told me she had done dozens of transfers with no problems, and that I was the only person who was having this problem.

    Needless to say I'm beyond frustrated. Anyone know what's going on with this?

    #2
    Re: disc to digital not working

    I would call Vudu...

    Comment


      #3
      Re: disc to digital not working

      Haven't seen it myself or heard of anyone else this issue before. This is a new one. Hope it isn't contagious either. I'm with lujan. I would call the Customer Service line on this one.

      VUDU Customer Care
      1-888-554-VUDU (8838)

      Comment


        #4
        Re: disc to digital not working

        I just did it for the first time yesterday. The lady that was helping me was having some trouble at first getting into my account, she had to ask me several times for my phone number and email. I don't know what she did, but eventually she got my account open. It was a good thing too, cause this was the second walmart I went to. The first one said their equipment wasn't working.

        Comment


          #5
          Re: disc to digital not working

          This happened to me too. If they put in the phone number and e-mail the account will not come up. Take the phone number out and it will work.

          Comment


            #6
            Re: disc to digital not working

            This does not sound like an isolated issue.

            I'm new to the Vudu DVD/digital conversion via Walmart, and have experienced a similar issue. Walmart first indicated they could not connect to the site to get the movies added, then called me later to say there was an e-mail / phone number mismatch. I confirmed, and there is no error with my account.

            Currently have no movies added - I was told to sit tight (with no estimated completion time) and wait for them to figure out the problem. Meanwhile, many of my favorite DVDs are sitting at Walmart. I sent an inquiry to Vudu explaing the issue...but if anyone knows of a better contact, we would definitely appreciate it!

            Comment


              #7
              Re: disc to digital not working

              Originally posted by echopulse View Post
              This happened to me too. If they put in the phone number and e-mail the account will not come up. Take the phone number out and it will work.
              Me also. Account does not come up if both email and phone number is used. Kinda stupid.

              Comment


                #8
                Re: disc to digital not working

                Similar problem here.

                Got all my discs stamped, paid for the service, and the movies don't show up on my Vudu account. "Engineering is working on it" is the response I got when I submitted a ticket. It's been 7 days now with no updates.

                EDIT: Maybe all the bitc*ing here worked. Or maybe engineering finally figured out the problem. In any case, all my movies FINALLY show up on my account! Thanks Vudu!!!
                Last edited by namja; 05-22-2012, 01:55 PM. Reason: problem resolved

                Comment


                  #9
                  Re: disc to digital not working

                  What are you thanking them for? Did they give you a credit?

                  Comment


                    #10
                    Re: disc to digital not working

                    Yeah, I'm getting the same problem and it's ****ing me off. But this isn't my first time doing D2D I've done it 3 times at my wal-mart in PHX AZ, but now I'm in IC IA and these people don't even know what the hell vudu is, when they finally find someone who can do it it keeps saying I don't have an account.

                    Comment


                      #11
                      Re: disc to digital not working

                      I can't believe they still haven't fixed this bug.

                      Comment


                        #12
                        Re: disc to digital not working

                        Originally posted by Icarus-x View Post
                        when they finally find someone who can do it it keeps saying I don't have an account.
                        If you happen to go back tell the idiots to not use both your email and phone number. It will not work.

                        Comment


                          #13
                          Re: disc to digital not working

                          You can also use the new In-home D2D Beta:

                          http://www.vudu.com/in_home_disc_to_digital.html

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