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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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FORREST GUMP UPGRADE TO HDX?

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  • hamilton77
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Lethal Weapon 1 has a problem along these lines as there are bars at the top and bottom on the VUDU version that shouldn't be there. The movie is true 16x9 aspect ratio. I sent a screenshot comparison of the bluray and the VUDU version to VUDU tech support and it got bumped to second level. Haven't heard back yet but you may want to consider doing this so they know there was a problem with the encode. Thus far, this is the only movie I have that's done this.

    Leave a comment:

  • Sandra
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Originally posted by Jake View Post
    In general "SD" just means it's encoded 720x480. That's the number of "pixels" in the picture, but the actual aspect ratio you see can get complicated...

    Most recent SD movies (when you see "Enhanced Widescreen") are encoded with non-square pixels (this is called "anamorphic widescreen"), so when it's actually displayed on your TV the pixels are stretched horizontally to result in a 16x9 picture. This is actually the same way most widescreen DVDs work.

    The other way to encode widescreen is to encode with the top and bottom bars (letterboxing) in the content and then zoom the video in so the bars are not shown (in the VUDU UI this shows up as "Widescreen").

    It gets even more complicated when the movie is 2.35:1 ("35mm anamorphic") - in which case for SD it usually ends up as anamorphic widescreen with additional letterboxing.

    It looks like for The Mask of Zorro is was encoded with black bars but we don't have it marked as widescreen, so it's showing as full screen (ie. "windowboxed" - so you see the horizontal and vertical bars). I'll go and mark this as widescreen so our app will automatically zoom it in. (you can probably also zoom it manually with your TV to make it look right if you find any others that are not marked correctly...)
    I watch Vudu movies from my Sony Blu Ray disc player. I had to adjust the screen settings through the Blu Ray player to 4:3 instead of 16:9 for The Mask of Zorro to present in widescreen. It actually looks pretty good, even though it's standard def. I haven't added the movie to my collection, just tested it using the 2 minute preview on Vudu. Which by the way ydkjman is a great way to view the screen format of a movie you may want to add to your D2D collection. After the issue with Forrest Gump, I preview all movies through Vudu's 2 minute preview before I add them to my list. Forrest Gump is still showing up in pan scan. Nothing I do through my Blu Ray screen settings or TV changes the picture. I've only seen a few movies with these issues. 99 percent of my collection looks awesome!

    Leave a comment:

  • Jake
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Originally posted by ydkjman View Post
    This type of problem has been on my mind for movies that we take in that are on DVD (but still widescreen) and just choose the SD ver, and the term SD and how its used so loosely.
    Does SD mean just the quality at which it streams or are we getting a Full screen copy of a wide screen movie?

    I ask because I just took in The Mask of Zorro on DVD and when I got home to watch it, it looked like the description of a poster early on in this thread: ....if your seeing black bars all the way around that is windoboxing.
    Is this what we get?
    In general "SD" just means it's encoded 720x480. That's the number of "pixels" in the picture, but the actual aspect ratio you see can get complicated...

    Most recent SD movies (when you see "Enhanced Widescreen") are encoded with non-square pixels (this is called "anamorphic widescreen"), so when it's actually displayed on your TV the pixels are stretched horizontally to result in a 16x9 picture. This is actually the same way most widescreen DVDs work.

    The other way to encode widescreen is to encode with the top and bottom bars (letterboxing) in the content and then zoom the video in so the bars are not shown (in the VUDU UI this shows up as "Widescreen").

    It gets even more complicated when the movie is 2.35:1 ("35mm anamorphic") - in which case for SD it usually ends up as anamorphic widescreen with additional letterboxing.

    It looks like for The Mask of Zorro is was encoded with black bars but we don't have it marked as widescreen, so it's showing as full screen (ie. "windowboxed" - so you see the horizontal and vertical bars). I'll go and mark this as widescreen so our app will automatically zoom it in. (you can probably also zoom it manually with your TV to make it look right if you find any others that are not marked correctly...)

    Leave a comment:

  • ydkjman
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    This type of problem has been on my mind for movies that we take in that are on DVD (but still widescreen) and just choose the SD ver, and the term SD and how its used so loosely.
    Does SD mean just the quality at which it streams or are we getting a Full screen copy of a wide screen movie?

    I ask because I just took in The Mask of Zorro on DVD and when I got home to watch it, it looked like the description of a poster early on in this thread: ....if your seeing black bars all the way around that is windoboxing.
    Is this what we get?

    Leave a comment:

  • Sandra
    replied
    Re: Forrest Gump DVD upgrade to HDX?

    Originally posted by dhatman View Post
    Sandra,

    We'll send this back to our content team to see what can be done.
    Thanks Dan.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Forrest Gump DVD upgrade to HDX?

    Originally posted by Sandra View Post
    It's a pan scan version for standard TV's with a 4:3 aspect ratio. Exactly my point, it's like watching an old movie on TCM. Not HDX. I work for a cable company and I'm aware there are still people with old standard TV's but not too many.
    Sandra,

    We'll send this back to our content team to see what can be done.

    Leave a comment:

  • Sandra
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Originally posted by lujan View Post
    A 2 minute preview would not have helped me with "Peaceful Warrior" in HDX because the movies audio turning into static doesn't occur until the timeline 1:18.
    I'm sorry that happened lu. I use the 2 minute preview only to view the screen format. Audio would be tough to check.

    Leave a comment:

  • lujan
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Originally posted by Sandra View Post
    ...

    A tip for other Vudu users, watch the 2 minute preview of the movie in HDX before adding to your list for D2D. What you see is what you'll get.

    Warning: Deep Impact is listed as enhanced widescreen. It's pan scan.
    A 2 minute preview would not have helped me with "Peaceful Warrior" in HDX because the movies audio turning into static doesn't occur until the timeline 1:18.

    Leave a comment:

  • Sandra
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Originally posted by MaxH View Post
    I'd be asking for a refund, even if it meant giving up my digital copy. I'd rather be stuck with just the disc than have a crappy, cropped digital copy.
    I would like a $5.00 credit put on my account. Vudu can remove the digital copy of Forrest Gump. As I said, my standard DVD looks wayyyy better than the supposed HDX copy of the movie I received.

    Echo, I agree. It does state the movie is presented in enhanced widescreen. I understand things can happen, I really do but make it right. It's been 1 month since I added Forrest Gump to my movie collection. After today I'll have 134 movies in my Vudu account. I really love the service and would like this corrected for me and anybody else who didn't get what they paid for. The description still states the movie is enhanced widescreen. Fix it. The description is still misleading people into thinking they'll get an upgrade of the movie by converting their standard dvd.

    When I make a movie list now, I check each movie through my Vudu wishlist to make sure it's presented they way it's advertised. A tip for other Vudu users, watch the 2 minute preview of the movie in HDX before adding to your list for D2D. What you see is what you'll get.

    Warning: Deep Impact is listed as enhanced widescreen. It's pan scan.

    Leave a comment:

  • MaxH
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    I'd be asking for a refund, even if it meant giving up my digital copy. I'd rather be stuck with just the disc than have a crappy, cropped digital copy.

    Leave a comment:

  • echopulse
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    I emailed support about this and they said that this movie isn't available in Widescreen format. That's strange because the details page for the film says it is HD widescreen and I paid for HD. If it's not available, it shouldn't be advertised as such!

    Leave a comment:

  • echopulse
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Yes, I just noticed my Forest Gump is also pan & scan, even though it says widescreen on the details page. Please get this fixed.

    Leave a comment:

  • lujan
    replied
    Re: FORREST GUMP UPGRADE TO HDX?

    Sounds somewhat like my version of HDX of Domestic Disturbance. It is so grainy that it doesn't look much like HD IMO. Also, my HDX version of Peaceful Warrior only worked until the 1:18 timestamp and then starting having just static as audio. I don't know how long it will take to fix because they said they need to go back to the studio for another copy. D2D has been far from perfect.

    Leave a comment:

  • Sandra
    replied
    FORREST GUMP UPGRADE TO HDX?

    Still waiting for an HDX version of Forrest Gump. I paid for an upgrade and received a pan scan version. My standard DVD of the movie is in widescreen and looks way better than what I received with my D2D upgrade. Really, nobody should be receiving a pan scan version when upgrading to HDX.

    http://forum.vudu.com/showthread.php?t=145421

    Leave a comment:

  • Sandra
    replied
    Re: Forrest Gump DVD upgrade to HDX?

    Originally posted by Jake View Post
    I reported this to our content team so they can request the correct stream from the studio.
    Thank you Jake. I appreciate your help. Chris, I agree TCM is very good at presenting old films. I love the channel. I'm sure when Forrest Gump was put out on video it was for 4:3 fullscreen TVS in 1994. My first copy of the movie was on VHS.

    Thanks again Jake. Love your service.

    Leave a comment:

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