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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Are you serious VUDU?

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    #1

    Are you serious VUDU?

    My husband and I went to do the D2D Friday and it one of the worst experiences. After an hour, we still didnt have the movies and went home without them. If you are going to have this partnership or whatever with Walmart, then you need to make sure that they know how to do it. The lady was clueless and they didnt even have a number to reach VUDU for help. She had to call Fuji to get the number and guess what happened??? NO ONE AT THE VUDU number would answer, so she couldnt get any help. Seriously, you need to at least have a helpline or something for them to use. We spent an hour standing there while she tried to contact you. I mean seriously??? Ridiculous. We enjoy your app and really want to do this, but our experience was awful.

    My husband and I decided to try this again Saturday. Guess what? STILL DID NOT WORK. We drove across town to another Walmart (after calling and being told they did it all the time) and when the lady tries to enter the info, it says there is a problem with the account. Our account is just fine. Two different employees tried to help us. The guy even had me log into our account on vudu to see if he could see a problem. Guess what? There was no problem with my account. I called VUDU when we got home. She pulled up our account and said nothing was wrong but she would investigate it and call us back in about 15-30 minutes. lets see.....that was 13 1/2 hrs ago. REALLY???? Once again, we enjoy using VUDU but the last couple of days it has done nothing but cause us problems and frustration. HELP
    Tags: d2d, disc 2 digital, vudu
    #2
    Re: Are you serious VUDU?

    Originally posted by sexxydee1974 View Post
    My husband and I went to do the D2D Friday and it one of the worst experiences. After an hour, we still didnt have the movies and went home without them. If you are going to have this partnership or whatever with Walmart, then you need to make sure that they know how to do it. The lady was clueless and they didnt even have a number to reach VUDU for help. She had to call Fuji to get the number and guess what happened??? NO ONE AT THE VUDU number would answer, so she couldnt get any help. Seriously, you need to at least have a helpline or something for them to use. We spent an hour standing there while she tried to contact you. I mean seriously??? Ridiculous. We enjoy your app and really want to do this, but our experience was awful.

    My husband and I decided to try this again Saturday. Guess what? STILL DID NOT WORK. We drove across town to another Walmart (after calling and being told they did it all the time) and when the lady tries to enter the info, it says there is a problem with the account. Our account is just fine. Two different employees tried to help us. The guy even had me log into our account on vudu to see if he could see a problem. Guess what? There was no problem with my account. I called VUDU when we got home. She pulled up our account and said nothing was wrong but she would investigate it and call us back in about 15-30 minutes. lets see.....that was 13 1/2 hrs ago. REALLY???? Once again, we enjoy using VUDU but the last couple of days it has done nothing but cause us problems and frustration. HELP


    Hi,

    I'm not an expert or anything but maybe I can share my experience to help you out. Some of the info. perhaps you already know but I'll go through everything I know. First and foremost the number to call for VUDU help is 1-408-492-1010.
    You can find it at every page on the website at the bottom left under Contact US.

    There are many things that can go wrong with D2D when the associate puts in your info. Specially, If they never had done it. It is very important that you bring along the printed D2D list because it says your email and number on the paper. Without it, the associate could have a typo. The site they use to put in your info is also case sensitive. They should have a binder of instruction on how to do D2D.

    If there is nothing wrong with your account then I believe the wallmart associates just dont know what they are doing. =(

    Comment

      #3
      Re: Are you serious VUDU?

      Originally posted by iwubuv View Post
      Hi,
      ... First and foremost the number to call for VUDU help is 1-408-492-1010.
      ...
      There is a toll-free number for Vudu as well but I don't have it here at work. When I get home I'll post it here. I don't know why Vudu stopped advertising their toll-free number? It seems that they should be able to afford the phone calls?

      Comment

        #4
        Re: Are you serious VUDU?

        For some reason if you put in both a phone number and e-mail it will not pull up your account. Tell the associate to type in only the e-mail and it will work. I don't know why they haven't fixed this yet.

        Comment

          #5
          Re: Are you serious VUDU?

          Originally posted by echopulse View Post
          For some reason if you put in both a phone number and e-mail it will not pull up your account. Tell the associate to type in only the e-mail and it will work. I don't know why they haven't fixed this yet.
          ditto that. I always have to tell them to only use my email address ONLY. My first attempt did not work because of Walmart Associate putting in both.

          Comment

            #6
            Re: Are you serious VUDU?

            That might be the issue the associate was having why the associate cant access your account. lol

            Comment

              #7
              Re: Are you serious VUDU?

              Originally posted by lujan View Post
              There is a toll-free number for Vudu as well but I don't have it here at work. When I get home I'll post it here. I don't know why Vudu stopped advertising their toll-free number? It seems that they should be able to afford the phone calls?
              Here you go:

              888-554-8838

              Comment

                #8
                Re: Are you serious VUDU?

                Originally posted by echopulse View Post
                For some reason if you put in both a phone number and e-mail it will not pull up your account. Tell the associate to type in only the e-mail and it will work. I don't know why they haven't fixed this yet.
                Happened to me as well. I have no idea why it even has a section for a phone number if it doesn't work right and an e-mail is all you need.

                But as far as OP goes, I feel your pain. I've been taking my business to a walmart 25 minutes away since the one near my house doesn't seem to quite know what to do. Sometimes, the customer has to train the employee, which is what I eventually had to do. I went there, told them to ONLY put in my e-mail, explained the whole up-conversion thing, explained the computer working part (which is not complicated at all), and it worked fine. I agree that their lack of training is ridiculous, but what I don't get is the amount of confusion for such a straight forward process. Ah well. Good luck all the same

                Comment

                  #9
                  Re: Are you serious VUDU?

                  Originally posted by Kreature View Post
                  Happened to me as well. I have no idea why it even has a section for a phone number if it doesn't work right and an e-mail is all you need.

                  But as far as OP goes, I feel your pain. I've been taking my business to a walmart 25 minutes away since the one near my house doesn't seem to quite know what to do. Sometimes, the customer has to train the employee, which is what I eventually had to do. I went there, told them to ONLY put in my e-mail, explained the whole up-conversion thing, explained the computer working part (which is not complicated at all), and it worked fine. I agree that their lack of training is ridiculous, but what I don't get is the amount of confusion for such a straight forward process. Ah well. Good luck all the same

                  So funny, I did the same to the WallMart near my house but I did more than that. I went there once or twice a week and every week a new employee learns how to D2D. Now, I know about a Dozen who knows how to D2D there. Today, I went there again and asked how often do they get D2D customers and they told me atleast once a day. They actually have a folder just for me there lol. Most problems occur because of a typo. Make sure they put in your information the way its supposed to be.

                  Comment

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