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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

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    #31
    Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

    Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.

    Comment


      #32
      Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

      Originally posted by madmod20061 View Post
      Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.
      Ya I got The Lorax and American Pie Reunion from Universal in HDX but none of my other ones appear to be so doesn't look like all available in HDX now or atleast not back dated for those who bought beforehand :'(

      Comment


        #33
        Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

        Originally posted by madmod20061 View Post
        Redeemed the Lorax today through Universal. HDX. That's twice now. That seems to be the way to go with Universal titles now.
        Nice, I will do the same.

        Comment


          #34
          Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

          Originally posted by SteveLV702 View Post
          Ya I got The Lorax and American Pie Reunion from Universal in HDX but none of my other ones appear to be so doesn't look like all available in HDX now or atleast not back dated for those who bought beforehand :'(
          It's only new releases as far as I can tell. New as in recently in theaters and not not necessarily new blu ray releases as the 100th anniversary titles are still showing up sd.

          Comment


            #35
            Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

            Originally posted by Starkenator View Post
            Nice, I will do the same.
            I can also confrim that going through Universal will give the HDX Vudu copy for The Lorax.

            Comment


              #36
              Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

              Check this out! Talk about non-responsive.

              August 08, 2012 10:41 AM

              I bought "Lorax" with UV sticker. When I try to watch HDX version on VUDU, I can't. I can only stream SD or HD version via VUDU. Please explain. I specifically buy VUDU Blu-Rays for the HDX streaming capability. The Lorax packaging and previous experiences I have had with UVVU Blu-Ray purchased have provided no indication that I would only have access to inferior streaming capability with my recent "Lorax" purchase. I feel ripped off.
              XX

              August 09, 2012 05:29 PM
              Hello,
              I am very sorry you are having these issues. My name is Wade and I?ll be happy to ensure you get the support you need.
              Unfortunately the issue you described is better handled by another department. I am forwarding your email to the Vudu customer support team. They will be able to assist you with this inquiry.
              I apologize for the inconvenience.
              If you have any further questions on this matter, please do not hesitate to get back to me. For any new issue, please create a new ticket here (https://my.uvvu.com/ssp/public/unAuthContactPage.jsf).
              Enjoy your digital media,
              Wade T.

              August 09, 2012 06:39 PM
              Hello,
              Thank You for contacting VUDU Customer Care.
              Please run a speed test at speedtest.vudu.com thru a computer or hard wired laptop. This speed test will allow you to see how much network speed you are accessing in your home.

              For SD, 1 mbps is required. VUDU recommends 2 mbps. For HD, 2.5 mbps is required. VUDU recommends 5 mbps. For HDX, 4.5 mbps is required. VUDU recommends 9 mbps If you have any other questions or concerns please feel free to respond to this email or call our live line below.

              Thank You for your services. We appreciate your business,

              Vicky
              Customer Care Specialist
              1-888-554-VUDU
              support@vudu.com

              August 10, 2012 02:44 AM

              You have absolutely failed to address my issue and cause me to question if you even read my request. The issue has nothing to do with bandwidth. It has to do with licensing. Please spend time to read the Email and understand the problem before responding.
              X

              August 10, 2012 01:59 PM
              Dear X,
              I apologize for the inconvenience. Would you provide the information listed below so that we can look into the issue in more detail? Are you using your blu ray, Xbox or computer to view the movies from?
              1) Run a speed test from your computer at http://speedtest.vudu.com and send us the results
              2) Broadband Provider and type of connection
              3) Make and model of modem
              4) Make and model of router
              5) Wired or wireless connection to device? If wireless, how far away is the device from the router?
              6) Is there a wireless adapter being used for wireless?
              7) If yes to #6, what is the make and model of the adapter?

              Best regards,
              Angel
              VUDU Customer Care
              1-888-554-VUDU (8838)
              support@vudu.com>

              Comment


                #37
                Re: ATTENTION MODS! WE NEED AN EXPLANTION FOR UV RESOLUTION DIFFERENCES!!!

                Originally posted by jefferson3333 View Post
                Check this out! Talk about non-responsive.

                August 08, 2012 10:41 AM

                I bought "Lorax" with UV sticker. When I try to watch HDX version on VUDU, I can't. I can only stream SD or HD version via VUDU. Please explain. I specifically buy VUDU Blu-Rays for the HDX streaming capability. The Lorax packaging and previous experiences I have had with UVVU Blu-Ray purchased have provided no indication that I would only have access to inferior streaming capability with my recent "Lorax" purchase. I feel ripped off.
                XX

                August 09, 2012 05:29 PM
                Hello,
                I am very sorry you are having these issues. My name is Wade and I?ll be happy to ensure you get the support you need.
                Unfortunately the issue you described is better handled by another department. I am forwarding your email to the Vudu customer support team. They will be able to assist you with this inquiry.
                I apologize for the inconvenience.
                If you have any further questions on this matter, please do not hesitate to get back to me. For any new issue, please create a new ticket here (https://my.uvvu.com/ssp/public/unAuthContactPage.jsf).
                Enjoy your digital media,
                Wade T.

                August 09, 2012 06:39 PM
                Hello,
                Thank You for contacting VUDU Customer Care.
                Please run a speed test at speedtest.vudu.com thru a computer or hard wired laptop. This speed test will allow you to see how much network speed you are accessing in your home.

                For SD, 1 mbps is required. VUDU recommends 2 mbps. For HD, 2.5 mbps is required. VUDU recommends 5 mbps. For HDX, 4.5 mbps is required. VUDU recommends 9 mbps If you have any other questions or concerns please feel free to respond to this email or call our live line below.

                Thank You for your services. We appreciate your business,

                Vicky
                Customer Care Specialist
                1-888-554-VUDU
                support@vudu.com

                August 10, 2012 02:44 AM

                You have absolutely failed to address my issue and cause me to question if you even read my request. The issue has nothing to do with bandwidth. It has to do with licensing. Please spend time to read the Email and understand the problem before responding.
                X

                August 10, 2012 01:59 PM
                Dear X,
                I apologize for the inconvenience. Would you provide the information listed below so that we can look into the issue in more detail? Are you using your blu ray, Xbox or computer to view the movies from?
                1) Run a speed test from your computer at http://speedtest.vudu.com and send us the results
                2) Broadband Provider and type of connection
                3) Make and model of modem
                4) Make and model of router
                5) Wired or wireless connection to device? If wireless, how far away is the device from the router?
                6) Is there a wireless adapter being used for wireless?
                7) If yes to #6, what is the make and model of the adapter?

                Best regards,
                Angel
                VUDU Customer Care
                1-888-554-VUDU (8838)
                support@vudu.com>

                Our apologies, i should be able to get you taken care of. What was the case number you were given?

                Comment

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