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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu To Go Download Problem

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    #16
    Re: Vudu To Go Download Problem

    I had the same problem when trying to download my digital copy of The Hunger Games. When I click the download button, it says it has to install Vudu To-Go, and to do that, it has to install Adobe AIR. When it asks me whether I want to install AIR and I click yes, it goes through the whole downloading process. When it looks to be done and the download status bar is full, it suddenly says that a download has occurred and if I would like to retry it. No matter how many times I click retry or just redo the whole thing, it keeps coming up with the same error message. What is going on here?

    Comment


      #17
      Re: Vudu To Go Download Problem

      A lot of these issues are probably Adobe issues. I know I've had a hell of a time trying to upgrade or install Adobe products more than once. The only way to fix that is to uninstall and remove all files and registry entries for the old software (or the failed, partial install, if that's the case).

      Comment


        #18
        Re: Vudu To Go Download Problem

        Originally posted by nyunole View Post
        I was having this problem using the Google Chrome browser. I knew I already had Adobe Air and Flash installed. I switched to Internet Explorer, and Vudu to Go downloaded The Hunger Games, no problem.
        Identical problem with Chrome, but I went with Firefox instead of IE and had no problem. I think Google hates VUDU.

        Comment


          #19
          Re: Vudu To Go Download Problem

          Originally posted by pioshinon View Post
          Identical problem with Chrome, but I went with Firefox instead of IE and had no problem. I think Google hates VUDU.
          Actually the Chrome and Adobe flash have some compatibility issue. If one insists to use Chrome then there is a work around for Chrome.

          http://helpx.adobe.com/flash-player/...le-chrome.html

          LLN

          Comment


            #20
            Re: Vudu To Go Download Problem

            I also am having trouble downloading VUDU To Go, when I click the YES Button to down load I get "Download error please try to download later", I have tried later several times and have waited a week to try again with the same results.
            My pc is an HP G60 laptop with a 2ghz processor with 1ghz video ram and 2ghz
            ram, running Vista Home Premium and Google Chrome browzer. I also have a 1.6meg dsl connection. What am I doing wrong?

            donnyhaat

            Comment


              #21
              Re: Vudu To Go Download Problem

              Originally posted by donnyhat View Post
              I also am having trouble downloading VUDU To Go, when I click the YES Button to down load I get "Download error please try to download later", I have tried later several times and have waited a week to try again with the same results.
              My pc is an HP G60 laptop with a 2ghz processor with 1ghz video ram and 2ghz
              ram, running Vista Home Premium and Google Chrome browzer. I also have a 1.6meg dsl connection. What am I doing wrong?

              donnyhaat
              Please don't use Chrome. Chrome stopped supporting Adobe Air so VUDU To Go doesn't work with chrome.

              Comment


                #22
                Re: Vudu To Go Download Problem

                Originally posted by LocN View Post
                Please don't use Chrome. Chrome stopped supporting Adobe Air so VUDU To Go doesn't work with chrome.
                I'm using Chrome, and I can use VuduToGo just fine. Once VTG is installed, it has nothing to do with the browser.

                Comment


                  #23
                  Re: Vudu To Go Download Problem

                  Originally posted by MaxH View Post
                  I'm using Chrome, and I can use VuduToGo just fine. Once VTG is installed, it has nothing to do with the browser.
                  Using Chrome will not give you upgrade or integrated w/ browser download option availability.

                  LLN

                  Comment


                    #24
                    Re: Vudu To Go Download Problem

                    I can't get it to work on Chrome or IE 10.

                    Comment


                      #25
                      Re: Vudu To Go Download Problem

                      Originally posted by aaronwt View Post
                      I can't get it to work on Chrome or IE 10.
                      Chrome does not support Adobe Air anymore, so Chrome will not work to install or integrate with VUDU To Go.

                      I assume you have Windows 8 to have IE 10. The IE on Surface or any RT tablet does not support Adobe Air yet. If you are on the real Windows 8 then you may want to download install Air separately via http://www.adobe.com then VUDU To Go can be installed.

                      We are working on the issue with IE 10, W8 RT.

                      LLN

                      Comment


                        #26
                        Re: Vudu To Go Download Problem

                        New member here so please pardon any faux pas in my submittal.

                        To begin with, I have a Dell XPS-410 running Windows 8 with Internet Explorer 10. My problem is that I am unable to load/run VUDU To Go.

                        I first tried to download and run VUDU To Go, which first required installing Adobe Air. Whenever I attempt to initiate VUDU To Go, it prompts me to accept Adobe Air after which the window closes and nothing else happens. Each attempt to initiate VUDU To Go results in the same request to accept Adobe Air after which nothing else happens.

                        As an alternative approach I then 1) uninstalled Adobe Air and VUDU To Go, 2) cleaned my registry, 3) restarted my computer, 4) installed Adobe Air directly from the Adobe site, and 5) downloaded and installed VUDU To Go (which, by the way, seemed to again install Adobe Air over my direct from Adobe installation). All seems to go according to Hoyle until I attempt to run VUDU To Go when I'm back in the loop described above; i.e., prompted to accept Adobe Air after which the window closes and nothing else happens.

                        I'm assuming this is the same problem others have reported and no solution is yet available. Just want to confirm I'm not missing a critical step. /Thanks.

                        Comment


                          #27
                          Re: Vudu To Go Download Problem

                          Originally posted by dnugent View Post
                          I'm assuming this is the same problem others have reported and no solution is yet available. Just want to confirm I'm not missing a critical step. /Thanks.
                          I don't have issue w/ VUDU To Go on my Dell XPS 15z Windows 8.

                          Can you please try the following steps?
                          - uninstall Adobe Air, VUDU To Go
                          - delete %APPDATA%\com.vudu.air.Downloader
                          - delete "C:\Program Files (x86)\Common Files\Adobe AIR"
                          - reboot (to really remove files, releasing file handles)
                          - Using Firefox or IE and go to http://www.vudu.com, login, go to My Movies and hit Download to initiate the VUDU To Go Installation.

                          I can only suspect the installation corruption that one has to resolve it by manually cleaning like that.

                          Please let me know if it helps,

                          Thanks,
                          LLN

                          Comment


                            #28
                            Re: Vudu To Go Download Problem

                            Following your instructions, I uninstalled Adobe Air and VUDU To Go. I was unable to find com.vudu.air.Downloader in %APPDATA% and the C:\Program Files\Common Files\Adobe Air folder was removed as part of the uninstall of Adobe Air.

                            After rebooting selected "Watch Movies" then the "My VUDU" tab where I saw the "My Movies" tab with all of my movies. I clicked on one of my movies and selected the "SD Download" tab which brought up the "Install VUDU To Go and Download Movie" window.

                            Upon clicking the "Install VUDU To Go and Download Movie" window another "Adobe Air Installer" window popped up. I selected "Yes" to proceed with the installation. The next window indicated Adobe Air was being installed. This took about a minute to complete.

                            A subsequent pop-up window asked if I wanted to install "VUDU To Go" to which I clicked "Install" then "Continue" and then "I Agree". After installation VUDU To Go automatically initiated with another Adobe Air License Agreement to which I again clicked on "I Agree". After this, nothing else happens.

                            I can click on the desktop "VUDUToGo" link where I get another opportunity to click the Adobe Air License Agreement "I Agree" button to which, again, nothing else happens.

                            Any other thoughts? Maybe how I can get the Adobe Air License Agreement to stop asking me to accept???

                            Thanks.

                            Comment


                              #29
                              Re: Vudu To Go Download Problem

                              Originally posted by dnugent View Post
                              Following your instructions, I uninstalled Adobe Air and VUDU To Go. I was unable to find com.vudu.air.Downloader in %APPDATA% and the C:\Program Files\Common Files\Adobe Air folder was removed as part of the uninstall of Adobe Air.

                              Any thoughts?
                              You can see com.vudu.air.Downloader if you go to Start/Run and type exact "%APPDATA%" this will launch explorer at your %APPDATA%. (or if you open a DOS/cmd window and type "cd %APPDATA%")

                              I can only suspect that you have some kind of permission issue and the installation just be partial but I can't see the system to know.

                              One way to check for permission setup problem is to create a brand new windows account so it can have default setup and try to install VUDU To Go onto that windows account.

                              LLN

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                                #30
                                Re: Vudu To Go Download Problem

                                Following your suggestion, I found the com.vudu.air.Downloader file. I drilled down a little further into %APPDATA%\Adobe\Air folder and saw the eulaAccepted file with a zero file length. After deleting this file I was able to run VUDUToGo and a new eulaAccepted file of 1 KB was created. (Just for grins I opened the eulaAccepted file in NotePad and found the content to be "3".)

                                Thanks for your assistance and patience.

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