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CinemaNow & Ultraviolet Link - When?

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    Re: CinemaNow & Ultraviolet Link - When?

    So was this service any good before they integrated UV?

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      Re: CinemaNow & Ultraviolet Link - When?

      I think part of the issue is that they hadn't foreseen that there are users with large UV libraries. For example, I'd say probably your average user before UV with any of the video-on-demand sites probably had an average of maybe 10 films (I could be underestimating or overestimating but this is just a guess). I never even bothered with these services until UV came around.

      In my UV locker, I have over 250 titles available and this is quite a large library. Others I'm sure have a larger library. Problem is that I don't think CinemaNow had predicted or even developed there system well enough to handle a user with a large library! So now there in the process of trying to fix it.. I'm sure this will all be resolved in time but I think it's probably going to take a while before it is fixed..

      Just my thoughts on this... And yes, my library doesn't ever load via the website. I haven't had much luck using a device either...

      Comment


        Re: CinemaNow & Ultraviolet Link - When?

        I just got an email from CN saying that they are doing an update early next week to fix the issue of the large UV libraries not loading.
        Last edited by johnmccann1976; 12-05-2012, 11:30 AM. Reason: misspelling lol

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          Re: CinemaNow & Ultraviolet Link - When?

          Originally posted by johnmccann1976 View Post
          I just got an email from CN saying that they are doing an update early next week to fix the issue of the large UV libraries not loading.
          That's great news! I never even bothered to open a ticket or contact support because I thought others had and they were still working the kinks out...

          Comment


            Re: CinemaNow & Ultraviolet Link - When?

            I still have 3 movies that had UV logo on them when I put them in my cart and have not been added to my UV locker. Customer service says that not all movies would be added because of contract with the studios. I thought that was the point of UV so that retailers didn't have to deal with contracts. So why did I give them my money?

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              Re: CinemaNow & Ultraviolet Link - When?

              Originally posted by echopulse View Post
              I still have 3 movies that had UV logo on them when I put them in my cart and have not been added to my UV locker. Customer service says that not all movies would be added because of contract with the studios. I thought that was the point of UV so that retailers didn't have to deal with contracts. So why did I give them my money?
              That makes no sense to me. If it has the UV logo it is UV and should go into the locker. I think that some of the lower tier customer service reps just give people lip service instead of dealing with the issue or escalating the call. I can understand maybe it not being able to show up on Vudu for that reason but it should still be in your UV locker. Have you tried contacting UV?

              Comment


                Re: CinemaNow & Ultraviolet Link - When?

                Originally posted by RandomNinjaAtk View Post
                That's great news! I never even bothered to open a ticket or contact support because I thought others had and they were still working the kinks out...
                This was their response to my ticket:

                Dear John,

                We apologize for the delay in getting back to you. We are actively working out some of the bugs related to UV and do appreciate your patience with these issues.

                We currently are having a issue with Sony bluray and TVs showing UV titles through the CN app. There is no ETA on a fix yet.

                CN on Apple IOS is not supported yet. There is release coming out in the near future for UV support.

                For the moment, please continue to verify your titles through your account on the website.

                For the "expired rentals", this was a bug that was fixed last week. Since you are still experiencing this issue, can you provide some examples so we can investigate?

                As for the titles in the attached picture, were they purchased from Cinemanow as UV titles? Or were they purchased without the UV symbol or prior to UV launching on Cinemanow?

                We do have another UV update slated for early next week which should allow for faster load time of larger libraries like yours (website only). My hunch is the website is currently timing out after attempting to load your large library. If this is true then next weeks update should help this, and perhaps display all of your titles.

                Comment


                  Re: CinemaNow & Ultraviolet Link - When?

                  I setup a new Sony Network Media Player last night and all I get is the same error with empty icons as my Sony BD Player:

                  Comment


                    Re: CinemaNow & Ultraviolet Link - When?

                    Originally posted by E55KEV View Post
                    I setup a new Sony Network Media Player last night and all I get is the same error with empty icons as my Sony BD Player:

                    (I hope you don't mind, I hosted the image on imgur because you have to log in to Blu-ray.com to see yours.)

                    THIS is what is happening on my Sony Bravia TV!!! Except the icons are circles made up of two semicircular arrows, but it's the same issue, just a different placeholder image!

                    I actually was able to log into my account and see a couple of movies in my library; the movie poster thumbnails loaded for me, just not the app-generated icons.

                    Comment


                      Re: CinemaNow & Ultraviolet Link - When?

                      Originally posted by MaxH View Post
                      (I hope you don't mind, I hosted the image on imgur because you have to log in to Blu-ray.com to see yours.)

                      THIS is what is happening on my Sony Bravia TV!!! Except the icons are circles made up of two semicircular arrows, but it's the same issue, just a different placeholder image!

                      I actually was able to log into my account and see a couple of movies in my library; the movie poster thumbnails loaded for me, just not the app-generated icons.
                      Thanks for hosting the image. I did not know the image was not loading. I have 2 Sony devices with CN errors. All my support emails come back with the usual "unlink/relink you devices" or "power cycle you player" or "check your internet connection".

                      Comment


                        Re: CinemaNow & Ultraviolet Link - When?

                        My latest email response from Sony Support:

                        "Agent Response:

                        UltraViolet has a known issues with Sony devices that is being work on please wait 24-48 hours fro this problem to be resolved, apologize for the inconveniences. Have a nice day.

                        We appreciate the opportunity to assist you.
                        The BestBuy CinemaNow Movies Support Team"

                        Comment


                          Re: CinemaNow & Ultraviolet Link - When?

                          Something interesting...

                          I have yet to be able to get my library to load via the web or from my 3D blu-ray player for the past few weeks. Well today I decided to go into my cinemanow account and unlink my UV using the link on the page. To my surprise the library actually loads successfully now on the web page and shows that I have 405 titles. No more wheel of death! There are still tons of duplicates in the library and I won't be able to test the blu-ray player till later tonight. But it's interesting to see that it loaded by just unlinking the account and still showed my titles.

                          Maybe they have a issue with loading the library if your account is linked because it is trying to check the UV locker..?

                          Comment


                            Re: CinemaNow & Ultraviolet Link - When?

                            Bought Labyrinth HD on Cinemanow the Rights token they gave me for it was SD this is their respones to my tickect:

                            Agent Response:
                            Thanks for contacting customer support, to solve this issue please contact UltraViolet support.

                            Thanks for choosing Cinemanow.

                            I hope I responded politely enough that they will not become obstinate but there are only so many ways one can express "Uh, I think you just may be mistaken."

                            Comment


                              Re: CinemaNow & Ultraviolet Link - When?

                              I am still having trouble linking my accounts. I even created a new CinemaNow account after I unlinked my original CinemaNow account via CinemaNow.com and also at uvvu.com

                              Comment


                                Re: CinemaNow & Ultraviolet Link - When?

                                Originally posted by mike568 View Post
                                I am still having trouble linking my accounts. I even created a new CinemaNow account after I unlinked my original CinemaNow account via CinemaNow.com and also at uvvu.com
                                I am still having problems too. I was told that they are doing an update early next week to fix the problems. I wont hold my breath

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