atasehir escort pendik escort ankara escort

Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Alien films D2D problem...

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #31
    Re: Alien films D2D problem...

    Anyone who got their version replaced via ticket must be luckier men than I am. Even after pointing the rep to this thread and sending pictures of both my DVD and Blu Ray sets I was shot down saying they need to escalate the case because it's a bad encode. She just was not understanding that the issue was fixed already and the correct encode is the extended edition. I even gave her the post# of DanielH saying that they've replaced the special edition with the extended edition on D2D. I've now just asked for a credit so I can repurchase the correct version through the in home app (the DVD comes up correctly now). I'm hoping she will at least do that since she confirmed it's a bad encode.

    EDIT: Shot down for the credit. Honestly I think I'll just pay the money to redo it. It was like going back and forth with flixster CS Maybe she transferred

    Shot down by phone too. Wow, you guys super lucky. Though, to be fair the guy on the phone seems to think that once the "content team" gets back to work they will replace it. It's kind of crazy that they are unwilling to issue a credit for a known issue. I had an issue with another movie and they said "here's your credit". Maybe it's all the people calling on this one.

    Comment


      #32
      Re: Alien films D2D problem...

      just noticed this with the special version I got too, the ending is cut off by 3 minutes, someone needs to get it together and swap the extended version to the special version, and remove the extended entry afterwards as extended version there is no such thing if they would do their research, apparently no one bothers checking these movies when they are encoded as this should have been spotted a long time ago, and honestly surprised it isn't fixed as long back as the complaints are about this......I sent in my complaint to customer service via email, not that it'll probably do any good....

      Comment


        #33
        Re: Alien films D2D problem...

        Sorry about the problems you're having. Sometimes you have to call multiple times before someone will fix it. Also, you might try to send a PM to DanielH and he can help as well.

        Comment


          #34
          Re: Alien films D2D problem...

          Originally posted by lujan View Post
          Sorry about the problems you're having. Sometimes you have to call multiple times before someone will fix it. Also, you might try to send a PM to DanielH and he can help as well.
          I closed out my first ticket and submitted a second ticket. This person seemed to agree with me that giving me a credit for the bad movie and having me re-do it is the simplest solution.

          I did talk to danielH and he is very helpful. He needed me to empty my cart before he could do anything. By the time I was able to clear it he must have been off work for a few days. Oh well, at least it's resolved.

          Comment


            #35
            Re: Alien films D2D problem...

            Originally posted by madmod20061 View Post
            I closed out my first ticket and submitted a second ticket. This person seemed to agree with me that giving me a credit for the bad movie and having me re-do it is the simplest solution.

            I did talk to danielH and he is very helpful. He needed me to empty my cart before he could do anything. By the time I was able to clear it he must have been off work for a few days. Oh well, at least it's resolved.
            Sorry that it took a couple emails to get it worked out. Glad it's correct for you now.

            Comment


              #36
              Re: Alien films D2D problem...

              Originally posted by nganiere View Post
              just noticed this with the special version I got too, the ending is cut off by 3 minutes, someone needs to get it together and swap the extended version to the special version, and remove the extended entry afterwards as extended version there is no such thing if they would do their research, apparently no one bothers checking these movies when they are encoded as this should have been spotted a long time ago, and honestly surprised it isn't fixed as long back as the complaints are about this......I sent in my complaint to customer service via email, not that it'll probably do any good....
              mine's resolved too, guess according to DanielH this is a work in progress and he changed this in my account to the current extended version, which he says will eventually be adjusted to the correct Special Version, must of heard from studio that indeed their extended is the special and this will be changed in the future, but when who knows...

              Comment


                #37
                Re: Alien films D2D problem...

                Is this special version been fixed finally, I see they are finally offering the Special Version again via D2D when I looked it up instead of this extended version.....which I'm not really happy with as it's not UV and extended is an improper naming for the movie anyhow....pretty rotten either way the way this has been handled, people's extended versions that were offered should have been converted over to the special if this truely has been fixed.....

                Comment


                  #38
                  Re: Alien films D2D problem...

                  With the release of the Quadrilogy bundle today on VUDU I lost Aliens (Special Edition) from my collection, which I previously obtained in store via D2D, even though it's still in my UV locker. Anyone else have this problem?

                  Comment


                    #39
                    Re: Alien films D2D problem...

                    Originally posted by replica145 View Post
                    With the release of the Quadrilogy bundle today on VUDU I lost Aliens (Special Edition) from my collection, which I previously obtained in store via D2D, even though it's still in my UV locker. Anyone else have this problem?
                    aliens special is a bad encode, they may have pulled it for all I know finally......all I know is I finally sent in a ticket to customer care and got my extended version I had gotten weeks back from special version discs refunded and a credit added to my account and found someone with the theatrical version in which I now have, and I haven't yet watched the whole theatrical version, but it appears all there anyhow, credits rolled anyhow, fast forwarded through the movie.....got a refund for the extended basically cause it wasn't ultraviolet and because of this I was not happy with it.....better the theatrical than no version at all or a bad encode special version....

                    Comment


                      #40
                      Re: Alien films D2D problem...

                      Originally posted by nganiere View Post
                      aliens special is a bad encode, they may have pulled it for all I know finally......all I know is I finally sent in a ticket to customer care and got my extended version I had gotten weeks back from special version discs refunded and a credit added to my account and found someone with the theatrical version in which I now have, and I haven't yet watched the whole theatrical version, but it appears all there anyhow, credits rolled anyhow, fast forwarded through the movie.....got a refund for the extended basically cause it wasn't ultraviolet and because of this I was not happy with it.....better the theatrical than no version at all or a bad encode special version....
                      Yea I know but it was nice to look at when I scrolled through haha

                      But it's back anyway and FIXED. Credits at the end.

                      Comment


                        #41
                        Re: Alien films D2D problem...

                        Originally posted by replica145 View Post
                        Yea I know but it was nice to look at when I scrolled through haha

                        But it's back anyway and FIXED. Credits at the end.
                        you got a screenshot of the special version page, length should be 155 minutes.....kinda would like visual proof, thanks....

                        Comment


                          #42
                          Re: Alien films D2D problem...

                          Originally posted by nganiere View Post
                          you got a screenshot of the special version page, length should be 155 minutes.....kinda would like visual proof, thanks....
                          Sure thing, officer. It still says 153 on the page, but as you can see it runs the correct length when played.

                          http://i.imgur.com/pGQYXtH.png

                          Comment


                            #43
                            Re: Alien films D2D problem...

                            Originally posted by replica145 View Post
                            Sure thing, officer. It still says 153 on the page, but as you can see it runs the correct length when played.

                            http://i.imgur.com/pGQYXtH.png
                            alright, that's cool, I'll have to eventually get it readded to my account, just got the theatrical version added with a credit which will hold me over, probably eventually end up adding every version of the Aliens series anyhow.....

                            Comment


                              #44
                              Re: Alien films D2D problem...

                              Originally posted by lujan View Post
                              The only thing I noticed today was that "Aliens Extended Edition" is not UV so my UV count went down by one.
                              Originally posted by DanielH View Post
                              Our content team is aware and working to change that. We'll keep you guys posted.
                              Hi Dan, do you know if the Aliens Special Edition was corrected where the movie would stop a couple of minutes before the ending? The reason I ask is because all of a sudden today, my copy was re-added to UV and Vudu where it was removed before.

                              Comment


                                #45
                                Re: Alien films D2D problem...

                                Originally posted by lujan View Post
                                Hi Dan, do you know if the Aliens Special Edition was corrected where the movie would stop a couple of minutes before the ending? The reason I ask is because all of a sudden today, my copy was re-added to UV and Vudu where it was removed before.
                                Looks like they fixed it even though the product page still lists the incorrect 152 mins. I just played it & now it's the correct length. They'll probably remove the extended edition from our accounts soon since that one is not UV.

                                Comment

                                Working...
                                X