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Movies not showing up for my UV Member?

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    #31
    Re: Movies not showing up for my UV Member?

    I have 3 people in my UV group and we can all see each others movies. If you followed my previous outline then it should work.

    It also does sound like you are trying to link the vudu accounts to the uv master account. If this is not the case maybe you have had a lot of weird activity going on with your account that it may be locked. Ohh also i read something (cant recall where) that if you remove a user from your group then it can take 3 months for that user space to actually be removed. So that may be your issue.

    Wow i cant remember where i read that or even if it applies to this.

    Comment


      #32
      Re: Movies not showing up for my UV Member?

      Originally posted by E55KEV View Post
      I did that. I created 5 UV Member accounts under my UV Master account back in April/May 2012 when D2D started. However, my UV Member's Vudu accounts are not linking to my UV Master account.
      You are clearly saying you are linking the vudu accounts to YOUR uv account. That is not correct. The vudu accounts should be linked to each individual uv account that YOU created for them under YOUR uv account.

      I created my users account names under my master account, i then gave each member their username and password and they then verified their emails and changed their passwords. Then they created vudu accounts and linked them to the uv accounts i created for them.

      If your members have not added any movies i would suggest you delete all members and start over. Keep the vudu accounts but unlink the old UV info.

      Comment


        #33
        Re: Movies not showing up for my UV Member?

        Originally posted by E55KEV View Post
        Newly created UV accounts? I don't understand? How can any of my 5 Members create a Member UV account in my UV Master account?

        I thought the UV Master account owner creates his 5 Member accounts and provides the username and password to his 5 members and this Members link to those Member accounts thru their Vudu account under "Ultraviolet Info"?

        At the bottom of the "Ultraviolet Info" page is says:

        "Already have an UltraViolet? account?"
        This is exactly correct and it should work. If this is what you did then i would say go to your UV Master account and delete all services for each member to make them appear as "new" members so it "clears out" the system.

        Comment


          #34
          Re: Movies not showing up for my UV Member?

          Originally posted by OSUGrad2X View Post
          If your members have not added any movies i would suggest you delete all members and start over. Keep the vudu accounts but unlink the old UV info.
          I was curious about this part of your post. It's my understanding that if a sub-member bought any content, it would stay with the master account even if that sub-member was deleted. If I understand it correctly, it wouldn't matter which member bought the content, the sub-accounts could all be deleted and the content would stay in the master UV account.

          Comment


            #35
            Re: Movies not showing up for my UV Member?

            Originally posted by nyunole View Post
            I empathise with you on this. All of this is clear as mud. I'm not sure, but it sounds like you may be trying to link all of the Vudu accounts directly to the Master UV account. My apologies if I am reading that wrong.

            I can tell you that I have sharing working, with one "master" UV user and 5 "children". The "master" user must log in to UV and create each "child". Email confirmations ensue. Then, each UV user should create and link to independent Vudu accounts.

            So...

            Master UV (Adam) ------------------> Vudu Account No. 1 (Adam's Vudu)
            |
            |
            Child UV 1 (Barbara) ---------------> Vudu Account No. 2 (Barbara's Vudu)
            |
            |
            Child UV 2 (Cliff) -------------------> Vudu Account No. 3 (Cliff's Vudu)


            I can confirm, this works. I created a master UV account and linked it to my existing Vudu account. Then, I went into my master UV account and added "children" users. Then, I created independent Vudu accounts for each "child", linking each new Vudu account to the associated "child".

            I have added movies through D2D (and codes) through the Vudu accounts of the master, and 2 children. All movies are shared between the "master" and "children" users, regardless of who added them.

            Hope this helps, and good luck.
            This is how it should work. You may want to check to see which rights each user has assigned. Make sure they all have at least Standard rights on their UV account. That may be the error you're encountering.
            Dan H.
            VUDU QA

            Comment


              #36
              Re: Movies not showing up for my UV Member?

              Originally posted by MaxH View Post
              I was curious about this part of your post. It's my understanding that if a sub-member bought any content, it would stay with the master account even if that sub-member was deleted. If I understand it correctly, it wouldn't matter which member bought the content, the sub-accounts could all be deleted and the content would stay in the master UV account.
              That is not the case. Once the account link is broken any shared content will be removed.
              Dan H.
              VUDU QA

              Comment


                #37
                Re: Movies not showing up for my UV Member?

                Originally posted by dhatman View Post
                That is not the case. Once the account link is broken any shared content will be removed.
                I am not certain that is correct in the context of his question...

                Example:

                Master UV= Earl Sub UV= Joy

                Earl Purchases 50 UV titles
                Joy Purchases 10 UV titles
                A total on 60 titles show under the "our collection" on Ultraviolet.

                Joy and Earl break up. (As it turns out she was sleeping with Darnel aka "Crabman")

                There is no way to "seperate" or "merge" UV accounts currently. So Earl just deletes Joy as a sub user on his UV account.

                By your statment the 10 movies that were purchased or redeemed on Joys account have gone poof and are no longer in the UV locker.

                Is that what you intended to say? or were you meaning that the movies shared would no longer appear on Vudu for Joys account now that she is no longer linked to Earl's UV?

                Comment


                  #38
                  Re: Movies not showing up for my UV Member?

                  Also please forgive the "My name is Earl" references... I was recently told that I my logic was "Stupid redneck logic" So I thought I would make certain to incorporate redneck elements to maintain consistency.

                  Comment


                    #39
                    Re: Movies not showing up for my UV Member?

                    Originally posted by NWRushing View Post
                    I am not certain that is correct in the context of his question...

                    Example:

                    Master UV= Earl Sub UV= Joy

                    Earl Purchases 50 UV titles
                    Joy Purchases 10 UV titles
                    A total on 60 titles show under the "our collection" on Ultraviolet.

                    Joy and Earl break up. (As it turns out she was sleeping with Darnel aka Crabman")

                    There is no way to "seperate" or "merge" UV accounts currently. So Earl just deletes Joy as a sub user on his UV account.

                    By your statment the 10 movies that were purchased or redeemed on Joys account have gone poof and are no longer in the UV locker.

                    Is that what you intended to say? or were you meaning that the movies shared would no longer appear on Vudu?

                    The content owned on each VUDU account will not be shared after the account link is broken.

                    So, if the 10 movies are owned on her VUDU account, and shared to her UV account, he will no longer be able to play those 10 movies once the link is broken.
                    Dan H.
                    VUDU QA

                    Comment


                      #40
                      WOOHOO! It now works!

                      Originally posted by dhatman View Post
                      This is how it should work. You may want to check to see which rights each user has assigned. Make sure they all have at least Standard rights on their UV account. That may be the error you're encountering.
                      dhatman wins the Cigar! Changed UV Member to Standard and it finally linked.

                      95 Movies loaded.

                      Now this begs the question - What are heck are Basic Member permissions for if it can't link to UV?

                      Comment


                        #41
                        Re: Movies not showing up for my UV Member?

                        What are heck are Basic Member permissions for if it can't link to UV?
                        Stress test?

                        Glad it's working for you.

                        I actually went and read the different member permissions over at uvvu.com, but based on what they said, it didn't sound like an answer to your problem. The uvvu FAQs claim that basic members can buy movies and link to services, so who knows.

                        Basic-access members are able to purchase new movies and TV shows from UltraViolet retailers, link/unlink retail accounts, view account information and players added to the account, and edit certain aspects of their member profiles. Note, basic-access members cannot add/remove account members or change their own access permissions or parental control settings.
                        Guess the takeaway is, regardless of what uvvu says, don't have any basic members (at least until whatever bug is in the system gets fixed). I checked, and all of my "child" users are standard.

                        Comment


                          #42
                          Re: Movies not showing up for my UV Member?

                          Originally posted by NWRushing View Post
                          Also please forgive the "My name is Earl" references... I was recently told that I my logic was "Stupid redneck logic" So I thought I would make certain to incorporate redneck elements to maintain consistency.
                          You should never have to apologize for "My Name Is Earl" references. I miss that show!

                          Dan, I see....I was not specifically referring to two separate Vudu accounts, but I guess that's how it would work for most of us. I think what I read about movies staying with the master account would refer to those redeemed from the studios directly.

                          Comment


                            #43
                            Re: Movies not showing up for my UV Member?

                            I have the issue where I'm trying to link my sister's vudu account to her ultraviolet account. She is standard user under me. My other sister and my moms vudu accounts all work fine under my Ultraviolet account. Everyone but me are standard users.

                            When I try to link my fourth user it says "The limit for number of connections to this type of Node has already been reached".

                            Comment


                              #44
                              Re: Movies not showing up for my UV Member?

                              Originally posted by Jedijesus95 View Post
                              I have the issue where I'm trying to link my sister's vudu account to her ultraviolet account. She is standard user under me. My other sister and my moms vudu accounts all work fine under my Ultraviolet account. Everyone but me are standard users.

                              When I try to link my fourth user it says "The limit for number of connections to this type of Node has already been reached".
                              Don't you want your Sister to join your UV account? If you "link my sister's vudu account to her ultraviolet" she will not be one of your Member account. You should link your Sister's Vudu account to your Ultraviolet account so she will be one of your Standard members?

                              Your Sister nor none of your Members need a UV account.

                              Comment


                                #45
                                Re: Movies not showing up for my UV Member?

                                I think he means he is trying to connect her to one of the sub UV accounts. So it's technically a separate username/password but still part of the UV account household which he holds. I would recommend contacting UV support in regards to this. I contacted them because I couldn't link a Vudu account to a one of my users Basic account due to permission errors which should not have been the problem. I resolved it by escalating the users permission to standard and then after successfully linking, I moved them back to basic and their account still works fine.

                                Comment

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