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Movies not showing up for my UV Member?

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    Movies not showing up for my UV Member?

    First attempt. My movies not showing in my UV Member's own Vudu account:

    1. He is one of my 6 UV Members using his email address.

    2. The UV Member account says "No linked services for this member."

    3. He has own Vudu account.

    4. He has own UV account.

    5. His Vudu account is linked to his UV account.

    What else needs to be done? Thanks.

    #2
    Re: Movies not showing up for my UV Member?

    Try going into the Master UV account and look at his supported services. If Vudu is not listed as having privileges then thats the issue. Log into vudu then unlink, close browser, reopen and clear cookies and close again, reboot, then log back in to vudu and link.

    If vudu is there, then remove all links to it and go through the above procedure. I had to do this for Flixster.

    Comment


      #3
      Re: Movies not showing up for my UV Member?

      Originally posted by OSUGrad2X View Post
      Try going into the Master UV account and look at his supported services. If Vudu is not listed as having privileges then thats the issue. Log into vudu then unlink, close browser, reopen and clear cookies and close again, reboot, then log back in to vudu and link.

      If vudu is there, then remove all links to it and go through the above procedure. I had to do this for Flixster.
      Thanks. I assume the "supported services" you posted is the same as "Linked Services" that say "No linked services for this member." I already had him unlink his Vudu and relink to UV but still nothing in "Linked Services". I told him to refresh/reload/restart the page but I think he did not know what that really means.

      Comment


        #4
        Re: Movies not showing up for my UV Member?

        Originally posted by E55KEV View Post
        Thanks. I assume the "supported services" you posted is the same as "Linked Services" that say "No linked services for this member." I already had him unlink his Vudu and relink to UV but still nothing in "Linked Services". I told him to refresh/reload/restart the page but I think he did not know what that really means.
        Correct. If he doesnt have any linked services then vudu is not linked. Has the user logged in and confirmed his UV account through the UVVU.com website? You can find this out on the master account and see if under his name it says "pending".

        Comment


          #5
          Re: Movies not showing up for my UV Member?

          Originally posted by OSUGrad2X View Post
          Correct. If he doesnt have any linked services then vudu is not linked. Has the user logged in and confirmed his UV account through the UVVU.com website? You can find this out on the master account and see if under his name it says "pending".
          The Member account wasn't new - I created it a few months ago. I just updated the email address for his new Vudu account.

          Comment


            #6
            Re: Movies not showing up for my UV Member?

            I understand that, but did the member ever verify his UVVU account by clicking on the link in the email that UVVU sends him when you added him to your group?

            Comment


              #7
              Re: Movies not showing up for my UV Member?

              Originally posted by OSUGrad2X View Post
              I understand that, but did the member ever verify his UVVU account by clicking on the link in the email that UVVU sends him when you added him to your group?
              Yeah, I created all 5 Member accounts Walmart's D2D started back in April. When I created them I used some of my many email accounts so none of the accounts are "Pending". This week I am trying to get a buddy setup and all I needed to do in UVVU.com was changed the email address to match his Vudu account. Changing email accts generates an email but requires no action from the new email addressee.

              Comment


                #8
                Re: Movies not showing up for my UV Member?

                Another Question since I have not been successful with this yet. Since all 5 Members require their own Vudu and their own UVVU account, then my UV movies show in their Vudu accounts - do my UV movies also show in the Member's UVVU accounts?

                Comment


                  #9
                  Re: Movies not showing up for my UV Member?

                  Originally posted by E55KEV View Post
                  Another Question since I have not been successful with this yet. Since all 5 Members require their own Vudu and their own UVVU account, then my UV movies show in their Vudu accounts - do my UV movies also show in the Member's UVVU accounts?
                  Yes. UV doesn't really have a concept of "My Movies" at the moment; only "Our Movies". So all movies under one master account are visible to all members (unless there are parental controls to hide from certain members). If you delete a member from your master account, all of their movies stay with the master account. Maybe if/when UV supports merging and splitting UV accounts, it'll have that concept.

                  Comment


                    #10
                    Re: Movies not showing up for my UV Member?

                    Originally posted by sbuberl View Post
                    Yes. UV doesn't really have a concept of "My Movies" at the moment; only "Our Movies". So all movies under one master account are visible to all members (unless there are parental controls to hide from certain members). If you delete a member from your master account, all of their movies stay with the master account. Maybe if/when UV supports merging and splitting UV accounts, it'll have that concept.
                    Cool. Now, if only I can get my Members to make UVVU accounts and link them I'm (Their) in business.

                    Another question. So, now my Members have 2 UVVU login accounts? Their own and my Member account? So why do they still need my Member login and password if "Our Movies" sync to their Vudu and their UVVU account?

                    Seems like we should have the option to just add them to our main account using their email and UVVU username and be done with it, especially if they are adults and I don't need to use parental controls.

                    Comment


                      #11
                      Re: Movies not showing up for my UV Member?

                      Originally posted by E55KEV View Post
                      Cool. Now, if only I can get my Members to make UVVU accounts and link them I'm (Their) in business.

                      Another question. So, now my Members have 2 UVVU login accounts? Their own and my Member account? So why do they still need my Member login and password if "Our Movies" sync to their Vudu and their UVVU account?

                      Seems like we should have the option to just add them to our main account using their email and UVVU username and be done with it, especially if they are adults and I don't need to use parental controls.
                      No, I didn't mean they need their own UVVU accounts. The only way they can see your content collection is if you create a new member profile on your UV account. If they add any movies using their child account, the new movies then belong to your shared account from that point on and visible to all your child profiles. If they already have a different master UVVU account with own content, there is no real way to share across master UV accounts (until if/when merging and separating UV accounts are added).

                      Comment


                        #12
                        Re: Movies not showing up for my UV Member?

                        Originally posted by sbuberl View Post
                        No, I didn't mean they need their own UVVU accounts. The only way they can see your content collection is if you create a new member profile on your UV account. If they add any movies using their child account, the new movies then belong to your shared account from that point on and visible to all your child profiles. If they already have a different master UVVU account with own content, there is no real way to share across master UV accounts (until if/when merging and separating UV accounts are added).
                        So, now I am more confused. Do my 5 Members (regardless of age) need their own UVVU Account to see my movies? As I have been telling my Members to create a Vudu and a UVVU account?

                        Comment


                          #13
                          Re: Movies not showing up for my UV Member?

                          Originally posted by E55KEV View Post
                          So, now I am more confused. Do my 5 Members (regardless of age) need their own UVVU Account to see my movies?
                          "UVVU account" is ambiguous since there are master accounts and guest/child accounts.

                          Let's try this way. Only ways for people to see your content:
                          1. You can give them your user/password
                          2. Create one member on your account that all your guests share.
                          3. Create one member on your account for each of the guests.

                          First two options may have limitations on how many simultaneous users can be on one login at a time (not sure). The last one is usually the preferred option.

                          Comment


                            #14
                            Re: Movies not showing up for my UV Member?

                            Here, this is what you shouldve done


                            1. Create a UV account that you're the main member of
                            2. Add members to your group by creating logins for them, each one will have their own login but show in your group and can add UV movies as they please. There is an "add member" button on the "our account" page. On this page is where you are basically creating individual UV user accounts under your account. These accounts our full regular accounts that the user can do whatever they want with, but they are just linked to share your movies. Kind of like Windows User Accounts or one desktop and installing apps to share with each person.
                            3. Each member creates their own vudu account through vudu.com
                            4. Everyone links their vudu account with their individual uv account that you setup for them
                            5. Everyone has access to the pool of UV movies through Vudu/flixster etc...

                            Each vudu member can only be logged twice at the same time with one login. For example, two people in separate rooms. This is null when each UV member has their own vudu account.


                            Note: if you delete an account or copy an account then the movies in previous account will dissapear. For instance, my friend had 2 movies in his individual account. I copied/merged his account id (email address) and added him to my group. He appeared under my group but the 2 movies he had went away. We had to email Universal to get them back but they showed up as SD instead of the HD that they were originally.

                            Comment


                              #15
                              Re: Movies not showing up for my UV Member?

                              Originally posted by sbuberl View Post
                              "UVVU account" is ambiguous since there are master accounts and guest/child accounts.

                              Let's try this way. Only ways for people to see your content:
                              1. You can give them your user/password
                              2. Create one member on your account that all your guests share.
                              3. Create one member on your account for each of the guests.

                              First two options may have limitations on how many simultaneous users can be on one login at a time (not sure). The last one is usually the preferred option.
                              Thanks for taking the time to help. I really appreciate it.

                              OK, I've done number 3 above as I am not sharing my Vudu login.

                              So, is it a fact that my 5 Members/Guest don't 'need' to create their own UVVU account? Correct?

                              Does that mean the UVVU master account they link to from their Vudu is mine? Can they do that without needing my UVVU password?

                              Comment

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