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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    #61
    Re: Alphabetize

    Originally posted by tfisher View Post
    No, I am not as arrogant as you seem to be.

    I am a better customer [than you]

    I assure you that [my comments] are supported by many VUDU customers both on this forum and others not even using this forum.
    How ironic. Your post reeks of arrogance.

    I never said customer's opinions don't matter. I said that you'll never get Vudu to release schedules or timetables if their policy is not to do so. Statements like, "Companies find they must change their philosophy regarding customer service and customer relations every day" are completely ignored by Vudu and other companies you feel compelled to fix, unless you are employed by that company. Do you think Vudu is analyzing your posts, and discussing them at board meetings? No! They may discuss your desire to alphabetize, but they don't care about your plans or opinions for Vudu's business model. Good luck with your quest, "better customer."

    Comment

      #62
      Re: Alphabetize

      Jeff,
      I'm afraid you are living in the false reality of the pre-70s, when customer service was unheard of and customer satisfaction meant 'here's what you get from us, and you better like it'.

      I can't say with certainty that sorting is the number one customer complaint, but on here it is the number one suggestion. The number one complaint is probably streaming issues, ie stopped playback (which I get on almost every movie I watch, but see no reason to complain because it is just as likely a problem on my end). However, if customer suggestions don't make it to developer meetings (which I consider a 'Board Room meeting'), there is an issue with information flow. The only good reasons I see for the Devs to not look at this forum are: 1. They are contracted externally and it isn't in the contract, or 2. They are working comstantly on other improvements.

      Comment

        #63
        Re: Alphabetize

        I agree...sorting our movies seems to be the number one request here. This seems like a reasonable request and should be easy to implement (no, I do not know their systems...but I know enough about programming to know that sorting is a very each feature to implement).

        For those of you who have several DVDs, how do you arrange your DVDs? We have somewhere in the neighborhood of 250 DVDs and we keep them on a shelf arranged in alphabetical order.

        For those of you who have purchased movies and paid the fee to store your DVDs in the cloud, don't you feel like those movies belong to you even though VUDU is storing the digital copy for you? Don't you feel like you should have the right to find and access those movies the same way you would at home?

        Comment

          #64
          Re: Alphabetize

          Originally posted by tfisher
          I agree...sorting our movies seems to be the number one request here. This seems like a reasonable request and should be easy to implement (no, I do not know their systems...but I know enough about programming to know that sorting is a very each feature to implement).
          Again, I agree that sorting is a much needed feature. You don't have to "know enough about programming to know that sorting is a very easy feature to implement." Any 4 year old could sort (to an extent). One only need know his ABCs. Anyone who regularly uses a computer, especially working with databases, knows the ease that sorting creates. It's obviously a much needed feature. I don't think continually banging your drum stating the credentials will make it any more of a priority to Vudu. The request to sort stands on it's own. And the continuation of this thread helps the cause.

          Comment

            #65
            Re: Alphabetize

            The only reason I mention that I know what I am talking about regarding making a simple change as adding sorting capabilities is because I read in another post a couple of days ago that someone at VUDU told the poster of that message that adding sorting would "be too hard". My comments are directed at that. I was not talking to you and not trying to impress anyone. Sometimes it helps to let someone making false statements know that your not as ignorant as they think you are in order to get them to reconsider their position. While a 4 year old really couldn't make such a change in their code, your point is valid...it's not a very difficult change for them to make.

            Banging my drum, as you put it, can help. I was one of thousands of drum bangers when we changed Netflix's mind a while back about their purposed website. Thank goodness they communicated with their customers about things that were coming before it was too late for them to turn back from a major mistake. I left Netflix and later returned as a customer. If I don't see the type of growth I expect to see over the next few months I will be gone from here too (after I figure out what to do about the digital copies I have already purchased on this site).
            Last edited by DanielH; 10-24-2012, 09:54 AM. Reason: Please keep it clean

            Comment

              #66
              Re: Alphabetize

              I think this thread is about dead. Everytime i check it, the same two people are going at each other. Much like every horror movie ever made, its time for a reboot.

              Comment

                #67
                Re: Alphabetize

                Originally posted by Kocheese99 View Post
                I think this thread is about dead. Everytime i check it, the same two people are going at each other. Much like every horror movie ever made, its time for a reboot.
                I believe this is Jeffpn fault because of his many previous posts where he attacks people and tfisher was unfairly edited by by dhatman.

                Comment

                  #68
                  Re: Alphabetize

                  Originally posted by kokomo View Post
                  I believe this is Jeffpn fault because of his many previous posts where he attacks people and tfisher was unfairly edited by by dhatman.
                  No, tfisher and I are the only ones keeping this thread alive. It's everyone else who is allowing this thread with a request for a much needed feature to slip deeper and deeper down the list, by NOT posting.

                  I'm the "attacker", but he's the one who was edited? I've never been edited.

                  Comment

                    #69
                    Re: Alphabetize

                    Originally posted by kokomo View Post
                    I believe this is Jeffpn fault because of his many previous posts where he attacks people and tfisher was unfairly edited by by dhatman.
                    Kokomo, forgive my ignorance or lack of attention to all the details, but what do you mean I was "unfairly edited"? Are you saying that they altered one of my messages on this forum?

                    Comment

                      #70
                      Re: Alphabetize

                      If this insane bickering continues somebody is going to get banned.

                      C'mon guys. Let's play nice and enjoy some Vudu conversation.

                      I honestly believe that Vudu team has heard our cries for sorting (and many other requests) and we will get it in the next major update to the service.

                      Comment

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