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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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I opened a case with the Better Business Bureau

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    I opened a case with the Better Business Bureau

    I bought Batman Begins Blu-Ray with ultraviloet copy at Wal-Mart came home and used the code and it gave me a Standard Definition copy of the movie. I submitted a ticket to Vudu who told me it was not their problem to contact the studio or ultraviolet. I submitted a ticket to ultraviolet and have not heard anything back yet. I have submitted a ticket to Warner Brothers no reply yet. I tried a ticket at Flixter also since Warner Brothers owns them and I got back a form letter that provided no help.

    I have opened a case with the better business bureau I'll let you guys know what happens.

    #2
    Re: I opened a case with the Better Business Bureau

    Wah. Hopefully you can keep from crying, *****ing and moaning long enough to report back. Did you tell the BBB that you are (and probably will be again) a thief?? Or did you leave that part out? Personally, I couldn't care less about your situation. No need to report back on my account. I'm sure there a lot of people here with a sense of self-entitlement like yourself that will rally 'round your cause.

    Comment


      #3
      Re: I opened a case with the Better Business Bureau

      I just hope his IP gets logged and submitted so he can pay a $500 fine =D. $500 for one pirated movie = 250 ALWAYS AVAILABLE movies on vudu with D2D! LOL, VUDU AND UV ALL THE WAY!

      Comment


        #4
        Re: I opened a case with the Better Business Bureau

        Originally posted by craiggers88 View Post
        I just hope his IP gets logged and submitted so he can pay a $500 fine =D. $500 for one pirated movie = 250 ALWAYS AVAILABLE movies on vudu with D2D! LOL, VUDU AND UV ALL THE WAY!
        +1

        Also until UV came about, almost all digital copies (itunes and etc.) would only give you SD versions of the film. He still received his digital copy, and I can agree with being a little sad about not getting the HD version. But if support didn't help me, I would probably just use the D2D program. Not the best solution but it works and VUDU rocks! I have over 250+ movies in my library and 10+ TV seasons!

        Comment


          #5
          Re: I opened a case with the Better Business Bureau

          vudu rocks!!

          Comment


            #6
            Re: I opened a case with the Better Business Bureau

            P.S.

            I love vudu. I'm not in any way *****ing about vudu. I was an original owner of a BX-100 years ago. I'm more or less just ranting because I bought the Blu-Ray for the sole purpose of getting an HDX version of the film in vudu and got stuck with an SD version. They should fix that don't you agree? They meaning Warner Bros. or Ultraviloet.

            Comment


              #7
              Re: I opened a case with the Better Business Bureau

              As I said worst case scenario, you can use D2D to get the HD version. They really don't guarantee the version you will get with any UV redeemable movie. Most of the time it is HD. But like I said previously before UV was offering HD versions for digital copies, almost all digital copies were SD. You still received a digital copy, just wasn't quite the one you had wanted. I don't really see how it warrants filing complaints to the BBB when you received the digital copy as stated.

              Comment


                #8
                Re: I opened a case with the Better Business Bureau

                Originally posted by TuffWoD View Post
                it has never been about not paying for my movies it has been about having them available in a way that is convienent for me.
                "So you see, Judge, that's why I stole the movies. You probably wouldn't like the way I get money from the bank either, since they won't approve my loan. It has to be convenient for me."

                Comment


                  #9
                  Re: I opened a case with the Better Business Bureau

                  Originally posted by RandomNinjaAtk View Post
                  As I said worst case scenario, you can use D2D to get the HD version. They really don't guarantee the version you will get with any UV redeemable movie. Most of the time it is HD. But like I said previously before UV was offering HD versions for digital copies, almost all digital copies were SD. You still received a digital copy, just wasn't quite the one you had wanted. I don't really see how it warrants filing complaints to the BBB when you received the digital copy as stated.
                  Yeah maybe not. I just got ****ed that I paid all that money for a disk to get what I thought would be an HD version and didn't. I'll live

                  Comment


                    #10
                    Re: I opened a case with the Better Business Bureau

                    Originally posted by jeffpn View Post
                    "So you see, Judge, that's why I stole the movies. You probably wouldn't like the way I get money from the bank either, since they won't approve my loan. It has to be convenient for me."
                    whatever!

                    Comment


                      #11
                      Re: I opened a case with the Better Business Bureau

                      Don't you at least agree that as a customer I should be able to speak to a support individual?

                      Comment


                        #12
                        Re: I opened a case with the Better Business Bureau

                        I've had no problem talking to Vudu support. I've never tried to talk to UV. I can't talk to Apple either. There's lots of companies that are inaccessible.

                        Comment


                          #13
                          Re: I opened a case with the Better Business Bureau

                          Good luck.

                          WB was one of the few to spell out what you would get in terms of UV on the back of the box. Unfortunately, it says SD.

                          However, sometimes you get HD (as you can see from searching and reading other threads on this board). I bought the Dark Knight Rises, the box said the UV copy was SD, but (as indicated elsewhere on this board) my copy (redeemed through Vudu) is HDX!

                          Hopefully you can eventually get help from Warner/Flixster.

                          Comment


                            #14
                            Re: I opened a case with the Better Business Bureau

                            Originally posted by jeffpn View Post
                            Wah. Hopefully you can keep from crying, *****ing and moaning long enough to report back. Did you tell the BBB that you are (and probably will be again) a thief?? Or did you leave that part out? Personally, I couldn't care less about your situation. No need to report back on my account. I'm sure there a lot of people here with a sense of self-entitlement like yourself that will rally 'round your cause.
                            Did I miss something here? Why is he a thief?

                            Comment


                              #15
                              Re: I opened a case with the Better Business Bureau

                              Jeff....I was wondering about the theif comment myself?

                              As far as not getting the HDX version ...welcome to the world of UV. Somtimes it sucks and I do understand how you feel. You didn't get what you paid for. Like another film buff mentioned on the forum a while back ...

                              some of us film buff's don't completely trust UV yet. I'm sorry that happened to you. The benefits usually outweigh the risks.

                              Comment

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