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CinemaNow and Rovi launch beta at home D2D service

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    Re: CinemaNow and Rovi launch beta at home D2D service

    CN has the worst CS. I have been dealing with them since 12/05/12 on various issues.

    Missing movies

    When is their D2D service coming off the beta stage?

    No function that allows you to sort your library(They told me to use the search box to find a movie)

    My library is listed in a completely random order with no rhyme or reason even though I was informed that it is suppose to be listed by date of purchase. The first movie that shows up in my library is "Mars Attack!". I downloaded this movie on 1/11/13 and since then have downloaded/purchased nearly 200 movies.

    Site is always hanging

    Frequently it logs you out while you are searching their movie list to purchase movies

    Total number of movies in my library varies from device to device

    None of my devices list my TV shows even though once in a while my cell phone will have the TV shows listed

    My cellphone list almost twice as many movies then my PC and bluray player

    Was informed that they could not delete certain duplicates because it was a UV issue. How can it be a UV issue if my UV account doesnt have the dups that CN has? Some times as many as 20 copies of "Friends with Benefits" will show up on my cellphone

    I am sure I have a couple of more issues, but this is the most of it. THIS IS SO DAMN FRUSTRATING!!!!!!!!!!!!!!!!!!!!!!!!!!

    Comment


      Re: CinemaNow and Rovi launch beta at home D2D service

      One thing after another with cinemanow's crappy service. Got up this morning and my store credit is gone! Oh please Rovi sell your store to someone who can figure out how to make it work!

      Comment


        Re: CinemaNow and Rovi launch beta at home D2D service

        We were trying to use their D2D service for two movies on their list. Both "Jeremiah Johnson" and "Ghost Rider: Spirit of Vengeance" are on their list and their Rovi program read both DVDs just fine and showed the correct titles. However, I got a message saying that they were not available for D2D.

        I entered a ticket multiple times because they kept closing them. Finally someone took the time to read and see that these movies ARE on their list and they said "Your issue has been escalated to our technical department please allow 24-48 hours to get a response."

        About 3 weeks later, and without any response from them of course, I just happened to try it again to see if it would work. I was excited because I was able to finally convert "Ghost Rider: Spirit of Vengeance". Then when I inserted "Jeremiah Johnson" it still wouldn't work.

        So I updated my support ticket and thanked them for fixing one of the movies and I let them know that Jeremiah Johnson still doesn't work. They contacted me asking me to reinstall the software and I told them that they just needed to do whatever they did to fix Ghost Rider to Jeremiah Johnson.

        Finally, they close the ticket again with the following response again..."We apologize for the inconvenience you are presenting, unfortunately that title is not available to convert to D2D, again we apologize for any inconveniences this might cause."

        The movie "Jeremiah Johnson" STILL appears on their list of available titles for disc-to-digital.

        They have taken the time in the past to help us with another problem and to answer our questions. So far we haven't seen any service really wanting to step forward with great customer support and customer care.

        Comment


          Re: CinemaNow and Rovi launch beta at home D2D service

          Originally posted by Ruinit View Post
          One thing after another with cinemanow's crappy service. Got up this morning and my store credit is gone! Oh please Rovi sell your store to someone who can figure out how to make it work!
          I had around $40 in my CinemaNow account disappear also if doesn't reappear by Monday I will call them for answers as to why my movie credits are gone. If I don't get it back by next Saturday I talk to my friend who is a lawyer about the stealing our movie credits. I was planing on using some of the credit for D2D of movies CinemaNow had in HD and was UV their and in HDX and UV on Vudu.

          Comment


            Re: CinemaNow and Rovi launch beta at home D2D service

            I just called them and said it they were having technical difficulty the store credits and I could hear in the background other people were calling about the same issue. They gave me a credit for a HD movie for my troubles.

            Comment


              Re: CinemaNow and Rovi launch beta at home D2D service

              Originally posted by mike568 View Post
              I just called them and said it they were having technical difficulty the store credits and I could hear in the background other people were calling about the same issue. They gave me a credit for a HD movie for my troubles.
              They gave me a credit for a free HD movie as well. Did you ever get it to work? I can't figure out if it's for a free rental or purchase. Every rental I've tried states the coupon is not eligible on that title. When trying it on a purchase nothing happens. Go figure.

              Comment


                Re: CinemaNow and Rovi launch beta at home D2D service

                I lost about $40 in credits, but I noticed it yesterday afternoon!

                Comment


                  Re: CinemaNow and Rovi launch beta at home D2D service

                  I bought two movies last week that were UV and they never showed up in my locker or on Vudu. I opened a ticket to question why that happened, and the other issue I had with them was that when I tried to convert a movie in the
                  d2d, I got the message that I had to link my account. The problem was that I was linked. It opened my UV account and it showed that I was linked. I started a live chat t resolve the issues, and I got bumped to tier 2 support. I was supposed to get an email yesterday, but what a surprise, Nothing appeared. Has anyone else had this issue this week besides me?

                  Comment


                    Re: CinemaNow and Rovi launch beta at home D2D service

                    Originally posted by Fred65 View Post
                    I bought two movies last week that were UV and they never showed up in my locker or on Vudu. I opened a ticket to question why that happened, and the other issue I had with them was that when I tried to convert a movie in the
                    d2d, I got the message that I had to link my account. The problem was that I was linked. It opened my UV account and it showed that I was linked. I started a live chat t resolve the issues, and I got bumped to tier 2 support. I was supposed to get an email yesterday, but what a surprise, Nothing appeared. Has anyone else had this issue this week besides me?
                    I had the same problem with 5 movies. It took them 6 weeks but they finally sent me 5 hd credit codes on Thursday.

                    Comment


                      Re: CinemaNow and Rovi launch beta at home D2D service

                      Originally posted by rdodolak View Post
                      They gave me a credit for a free HD movie as well. Did you ever get it to work? I can't figure out if it's for a free rental or purchase. Every rental I've tried states the coupon is not eligible on that title. When trying it on a purchase nothing happens. Go figure.
                      Figured out the issue. The coupon code was good for a free HD movie however since my CC on file was expired it wouldn't apply the coupon. After updating my CC info the coupon worked without a hitch.

                      Comment


                        Re: CinemaNow and Rovi launch beta at home D2D service

                        Originally posted by rdodolak View Post
                        Figured out the issue. The coupon code was good for a free HD movie however since my CC on file was expired it wouldn't apply the coupon. After updating my CC info the coupon worked without a hitch.

                        Good to know!

                        I had credits that were lost too and they gave me a coupon code. But I've never had a credit card on file, so I'll go test it out now.

                        I have 2 coupon code for 2 different issues, but they are the same code. So we'll see if both of them work.

                        UPDATE: Well I updated my card, and tried to add a movie and nothing. Although it was for Skyfall, So maybe it's only good on older releases.
                        Last edited by James_S; 03-04-2013, 09:32 AM. Reason: Added More Info

                        Comment


                          Re: CinemaNow and Rovi launch beta at home D2D service

                          48 Hours later and Cinemanow still has not returned my credit balance where it is supposed to be. Still sitting at 0 with no answers from their crappy support people.

                          Comment


                            Re: CinemaNow and Rovi launch beta at home D2D service

                            I'm going to put my name down as having lost my credit. I put in a support ticket for it last night. Interested to see how long it takes for the to respond.

                            Comment


                              Re: CinemaNow and Rovi launch beta at home D2D service

                              Originally posted by ydkjman View Post
                              I'm going to put my name down as having lost my credit. I put in a support ticket for it last night. Interested to see how long it takes for the to respond.
                              I just got off a live chat with them and he said the engineers were still working on it. But I got a response from my ticket that said. They are so lame.

                              Response:
                              Thanks for reaching us with your queries. We apologize for the inconvenience you are experiencing. Please try the following:
                              Log out and clear browser cache and try again. -Try another browser (IE8+, Firefox, Chrome).- Login to My Account and verify the Store Credit.

                              Comment


                                Re: CinemaNow and Rovi launch beta at home D2D service

                                Are you on the PC or Mac?



                                Originally posted by LuzRinggold View Post
                                We were trying to use their D2D service for two movies on their list. Both "Jeremiah Johnson" and "Ghost Rider: Spirit of Vengeance" are on their list and their Rovi program read both DVDs just fine and showed the correct titles. However, I got a message saying that they were not available for D2D.

                                I entered a ticket multiple times because they kept closing them. Finally someone took the time to read and see that these movies ARE on their list and they said "Your issue has been escalated to our technical department please allow 24-48 hours to get a response."

                                About 3 weeks later, and without any response from them of course, I just happened to try it again to see if it would work. I was excited because I was able to finally convert "Ghost Rider: Spirit of Vengeance". Then when I inserted "Jeremiah Johnson" it still wouldn't work.

                                So I updated my support ticket and thanked them for fixing one of the movies and I let them know that Jeremiah Johnson still doesn't work. They contacted me asking me to reinstall the software and I told them that they just needed to do whatever they did to fix Ghost Rider to Jeremiah Johnson.

                                Finally, they close the ticket again with the following response again..."We apologize for the inconvenience you are presenting, unfortunately that title is not available to convert to D2D, again we apologize for any inconveniences this might cause."

                                The movie "Jeremiah Johnson" STILL appears on their list of available titles for disc-to-digital.

                                They have taken the time in the past to help us with another problem and to answer our questions. So far we haven't seen any service really wanting to step forward with great customer support and customer care.

                                Comment

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