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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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CinemaNow and Rovi launch beta at home D2D service

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    Re: CinemaNow and Rovi launch beta at home D2D service

    Originally posted by rtalbot View Post
    Yeah none of my movies work on the Mac, even after the update....
    that appears to be an OSX 10.6 bug. Not consistent across every 10.6 computer, but does prevent some from getting D2D to work. We'll work on that over the next few weeks...

    Comment


      Re: CinemaNow and Rovi launch beta at home D2D service

      Originally posted by D2DGUY View Post
      that appears to be an OSX 10.6 bug. Not consistent across every 10.6 computer, but does prevent some from getting D2D to work. We'll work on that over the next few weeks...
      Another Mac bug I've noticed is some movies like "Brothers" will take you to the screen with the movie cover but say unavailable through the service. Take the same movie to a pc and it lets you purchase.

      Comment


        Re: CinemaNow and Rovi launch beta at home D2D service

        Originally posted by Blurayfan View Post

        One positive of this though is after reporting the errors to customer support a refund was issued immediately (took 3 days to post). This does bring to light a bug that should be researched and corrected. After a refund is given the movie is removed from the CinemaNow library, but it is not deleted from UltraViolet.
        I haven't heard a peep from CinemaNow's team regarding my work order from 12/27 for the same issue and it was submitted days ago. I've paid for 3 movies that were supposed to be in HD according to their site but they are SD.

        Comment


          Re: CinemaNow and Rovi launch beta at home D2D service

          Originally posted by BJoffe View Post
          I haven't heard a peep from CinemaNow's team regarding my work order from 12/27 for the same issue and it was submitted days ago. I've paid for 3 movies that were supposed to be in HD according to their site but they are SD.
          I had 2 tickets in. One I haven't heard back from since they said they were escalating the issue. The other they sent me 5 credits to use on any HD movie for the 5 movies I got SD instead of HD.

          Comment


            Re: CinemaNow and Rovi launch beta at home D2D service

            I've just created a second work order. And there doesn't appear to be any way to track the progress of the work order, like we have here from VUDU. I hope the gentleman posting here from CinemaNow is taking notes and passing them on to his associates.

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              Re: CinemaNow and Rovi launch beta at home D2D service

              Excellent. This time I got an e-mail confirmation that my work order was created.

              Comment


                Re: CinemaNow and Rovi launch beta at home D2D service

                Originally posted by BJoffe View Post
                I haven't heard a peep from CinemaNow's team regarding my work order from 12/27 for the same issue and it was submitted days ago. I've paid for 3 movies that were supposed to be in HD according to their site but they are SD.
                The way I reported my two problems was by phone for the first and using their Live Chat support option for the second.

                Comment


                  Re: CinemaNow and Rovi launch beta at home D2D service

                  After updating my Mac to Mountain Lion, I was able to successfully convert "Empire of the Sun" and "Singin in the Rain" to UVVU, but I'm still not having any luck with "Casablanca" or "Bridge on the River Kwai" even though they are both on the D2D list.
                  It recognizes the Casablanca DVD as "Casablanca [70th Anniversary] [2 Discs]".

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                    Re: CinemaNow and Rovi launch beta at home D2D service

                    Second work order closed today and they gave me a refund for all three movies. Now that's more like it! Thanks!

                    Comment


                      Re: CinemaNow and Rovi launch beta at home D2D service

                      I just ran into an issue today with Vudu not adding a title (The Blind Side) to the library.

                      Originally posted by Vudu support
                      We are of this situation. Below you will see:
                      The title(s) cannot be added to your VUDU library because the incorrect ALID [or Movie Identification coming from Cinema Now] was used during the redemption process. You can contact the company you redeemed the title with, and they should be able to help get the updated version. If you have any questions, please let us know
                      This post on our forums can help explain the issue.
                      http://forum.vudu.com/showthread.php...highlight=alid

                      James Carpenter

                      VUDU Customer Care

                      Follow us:
                      blog.vudu.com
                      www.twitter.com/vudufans
                      www.facebook.com/vudufans

                      Comment


                        Re: CinemaNow and Rovi launch beta at home D2D service

                        good luck with that, vudu tells me the same about movies from flixster and flixster does nothing to fix them, in fact both companies saw its the other fault, so I cant get blade 2 and dangerous liasions, and for the longest time the perfect storm

                        Comment


                          Re: CinemaNow and Rovi launch beta at home D2D service

                          Originally posted by dunham44 View Post
                          good luck with that, vudu tells me the same about movies from flixster and flixster does nothing to fix them, in fact both companies saw its the other fault, so I cant get blade 2 and dangerous liasions, and for the longest time the perfect storm
                          Flixster is completely worthless when it comes to customer support. Their answer is "Take it up with Vudu", no matter what the problem.


                          The problem that ****es me off the most is when they have movies *that they offer on UV* which won't play on their software and they try to blame Vudu for it.

                          Specifically, I have a copy of Beetlejuice from D2D that won't play on their software. The problem is specifically with playing it as a download on the iPhone, as opposed to streaming, and this is a title that they offer through code redemption, and yet they still say "take it up with Vudu".

                          Comment


                            Re: CinemaNow and Rovi launch beta at home D2D service

                            Originally posted by dunham44 View Post
                            good luck with that, vudu tells me the same about movies from flixster and flixster does nothing to fix them, in fact both companies saw its the other fault, so I cant get blade 2 and dangerous liasions, and for the longest time the perfect storm
                            I was able to workaround the issue. I contacted CinemaNow and they refunded the purchase. So I just repurchased it through Vudu and now it's loaded on both services.

                            Comment


                              Re: CinemaNow and Rovi launch beta at home D2D service

                              An updated list of available titles was posted today. It's accessible from a link on this page:

                              http://www.cinemanow.com/disctodigital

                              Comment


                                Re: CinemaNow and Rovi launch beta at home D2D service

                                Thanks for the news about the updated list.

                                JUSTICE LEAGUE: DOOM still appears on this list but is not turned on for Disc-to-Digital.

                                I was able to get THE HANGOVER: PART 2 today in HD through CinemaNow. Only three WB titles left...

                                CRAZY STUPID LOVE
                                CONTAGION
                                and JUSTICE LEAGUE: DOOM.

                                Two of those titles are currently available through CinemaNow's Disc-to-Digital program but they are only available as SD. I hope that changes.

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