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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    I find it odd that Tom and Jerry and the Wizard of Oz: The Original Movie [Blu-ray] (2011) is only available in SD in D2D although you can rent and purchase it on Vudu in HDX.

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Originally posted by theguru14 View Post
      Wrong Movie
      Iron Man 2 single disc reading as Iron Man 2 3 disc
      Iron Man 2 might not be a misidentified disc. Sometimes when the studios release a single disc version of a set they just use the same disc and don't include the extra discs. The Hunger Games is a good example of different sets using the same Disc (Feature Film) Disc 1.

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Ben-Hur comes up:

        "Ben-Hur [50th Anniversary: Ultimate Collector's Edition] [French] [Blu-ray] - BLURAY"

        (I prefer Ben-Hur to be in English)


        The Sound of Music comes up:

        "The Sound of Music (Sing-Along Edition) [Blu-ray] - BLURAY"

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Predator 2 is coming up "This disc is not eligible for Disc to Digital, please insert another disc or try again later." even though we have the option to convert it through walmart.
          blu-ray cat# 2258911
          UPC 02454358911280

          Also have the sound of music issue. it redeemed as sing along version.

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by gambit444 View Post
            Predator 2 is coming up "This disc is not eligible for Disc to Digital, please insert another disc or try again later." even though we have the option to convert it through walmart.
            blu-ray cat# 2258911
            UPC 02454358911280

            Also have the sound of music issue. it redeemed as sing along version.
            Regarding Predator 2, did you see the suggestion option (Not my disc)? If you don't even see that box, GN told us it's rental/commercial disc and not eligible for conversion.

            Thanks,
            LLN

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Originally posted by 26_sweet View Post
              The Dilemma (blu-ray) This disc is not eligible for Disc to Digital, please insert another disc or try again later.
              Moneyball (blu-ray) This disc is not eligible for Disc to Digital, please insert another disc or try again later.
              Do you see the suggestion box for the movies? If not GN flagged it as rental/commercial. Please confirm with your history of acquisition so we can see what could go wrong.

              Thanks,
              LLN

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by SAshley View Post
                Had an error with The Sum of All Fears movie. It recognizes the DVD, but then when you get the option of HDX or SD and you click on HDX, you get an error message. I am wanting to get an HDX copy. Can this be fixed?
                Can you give me the error string? We don't have the DVD with us to see the issue.

                Thanks,
                LLN

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by cinema View Post
                  Ben-Hur comes up:

                  "Ben-Hur [50th Anniversary: Ultimate Collector's Edition] [French] [Blu-ray] - BLURAY"

                  (I prefer Ben-Hur to be in English)


                  The Sound of Music comes up:

                  "The Sound of Music (Sing-Along Edition) [Blu-ray] - BLURAY"
                  It might have detected as French (please check the region after the disc detection). However the movie you will get is the English one.

                  LLN

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Loved Ones DVD
                    Die Hard Five Star Collection DVD

                    Both are coming up

                    There was a problem while verifying this disc.

                    Please try again later or contact Customer Care.

                    I thought I read that Loved Ones was being fixed?

                    How do I make sure I have the most up to date Database?

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by BobSmith007 View Post
                      Loved Ones DVD
                      Die Hard Five Star Collection DVD
                      Both are coming up
                      There was a problem while verifying this disc.
                      Please try again later or contact Customer Care.
                      I thought I read that Loved Ones was being fixed?

                      How do I make sure I have the most up to date Database?
                      The database goes out once a day and the one we care about was out on Sat 10:45AM. In other words, you got the database.

                      I'm collecting the remaining issue so the engineering can take a look.
                      I would suggest to try again when you see "Please try again". If you see it couple of times then there is a chance that we have issue to read the disc TOC. That is the worse case as we can't collect the TOC and you can't even enter suggestion for us to map.

                      Thanks,
                      LLN

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by LocN View Post
                        I'm collecting the remaining issue so the engineering can take a look.
                        I would suggest to try again when you see "Please try again". If you see it couple of times then there is a chance that we have issue to read the disc TOC. That is the worse case as we can't collect the TOC and you can't even enter suggestion for us to map.

                        Thanks,
                        LLN
                        I had the please try again multiple times for The Order - DVD. However I was able to successfully convert that title using Flixster.

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          I tried Predator 2 Blu-ray and I get "This disc is not eligible for Disc to Digital"

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Originally posted by LocN View Post
                            It might have detected as French (please check the region after the disc detection). However the movie you will get is the English one.

                            LLN
                            I purchased it and it did come up English. Thank you.

                            FYI here is how it came up:

                            The detection page:

                            Action / Drama / Adventure
                            222 min / NR
                            1959 Warner Bros.
                            English
                            [No-Region : Encrypted]


                            Order Summary


                            Ben-Hur [50th Anniversary: Ultimate Collector's Edition] [French] [Blu-ray] - BLURAY


                            Also on, Sound of Music, if purchased, will it be the regular version, or as a sing-a-long version as the software detects?

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Originally posted by cinema View Post
                              Also on, Sound of Music, if purchased, will it be the regular version, or as a sing-a-long version as the software detects?
                              We have only 1 Ben Hur English so I can be certain that you would get the English version. We do have 2 versions for the Sound of Music so it's very likely that you will get the sing-a-long version.
                              I have reported this issue and hopefully it can be fixed in the next round.

                              Thanks,
                              LLN

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                The following titles are available from D2D @ Walmart but the D2D @ Home app gives the following error:

                                Bite the Bullet (Blu-ray) (1975)
                                Enemy Mine (Blu-ray) (1985)
                                Journey to the Center of the Earth (Blu-ray) (1959)
                                Our Man Flint (Blu-ray) (1965)

                                This disc is not eligible for Disc to Digital, please insert another disc or try again later.

                                The following titles are available for redemption in HDX with the DVD but not the Blu-ray isn't an available option (why?)

                                As Good As It Gets (Blu-ray) (1997)
                                Christine (Blu-ray) (1983)
                                Mysterious Island (Blu-ray) (1961)

                                Comment

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