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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

    I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Originally posted by jeremymc7 View Post
      The important thing is that it states that it is recognized as a Blu-Ray. Select SD instead at regular price and when ready, check-out. After checkout and you have paid for the title it will be in your My Movies. Go to your Account and create a New Case for Vudu Customer Service. State that you did D2D with the app, you uses a BD, it recognized as BD, but added as SD, take a photo of the SD and attached to the case. Ask them nicely to change the title from SD to HDX as it should have been and thank them in advance.

      This has been mentioned several times. I've done it personally a half dozen time and Vudu has always fixed it in a day or two with no issues.

      You used a BD, it recognized and logged as BD, you paid for BD. It's not as issue.

      If you select HDX and then ask for a refund it's more complicated for them to do, especially with multiple titles. Just do SD and ask them do update it to HDX.
      Thank you very much for that writeup and explanation, jeremymc7.

      I was just going to forget about it and pay the additional $1.50... but instead I will do as you suggest and have them upgrade my copy from SD to HDX (after I finally check out, probably next week, right before the promo ends on 8/31.)

      I appreciate it!

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by Jad s View Post
        They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

        I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.

        If this is possible I would submit the case before processing the checkout of the cart in D2D. If they tell you to complete the checkout first and they will fix it after as was my case two days ago, then at least you have a commitment from them in writing prior to submitting the order and paying for it. Either way you're really not out hardly anything if anything goes wrong. Unless you of course are going a whole order of wrong titles like I did.

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by Jad s View Post
          They may be done with manual updates. I just got a response from a support ticket I submitted about Blus identified as dvds. It said they we're unable to manual convert any titles for any customers and that they are working to correct each issue prior to the final release.

          I do not blame them for taking this stand, I just wanted to warn others that a conversion may not be automatic.
          Ahh, that's good to know. This 50% off promo has been kind to me. Sure there have been some unidentified no-go's, but all things considered I've got 209 movies in my VUDU library and 21 more in the checkout queue, and I'm happy with the process it took to get here.

          VUDU gave me credit for titles I converted during the beta (which they didn't have to do.)

          So I think I will just pay the extra $1.50 to get the HDX copy at checkout, even though it should only be $1 since it is a Blu Ray and not a DVD, and be done with it. I'd rather just pay the extra and not have to bother with complaint emails, or worse, having to pay a higher price later on to get the HDX copy I wanted in the first place.

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by jeremymc7 View Post
            If this is possible I would submit the case before processing the checkout of the cart in D2D. If they tell you to complete the checkout first and they will fix it after as was my case two days ago, then at least you have a commitment from them in writing prior to submitting the order and paying for it. Either way you're really not out hardly anything if anything goes wrong. Unless you of course are going a whole order of wrong titles like I did.

            Yeah for me this is just one title (out of 200+ I've converted) and life's too short for me to strategize and wring my hands over a $1.50 glitch. Thanks very much for the feedback though. I certainly appreciate it.


            All that said, it sure would be nice if VUDU did have a way for us to (after the fact) pay the delta between SD and HDX copies, in order to upgrade from SD... if the HDX becomes available later, for example. As opposed to having to pay full price for it.

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              uh oh, just found another one.



              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Originally posted by Fofer View Post
                uh oh, just found another one.




                See going to be more.

                I've got another batch to do and there are several more that are mapping to DVD/SD.

                Just get it all ready. When you're done, send the case and wait for the response. If they say no or don't respond quick enough for you it's easy to edit the quality in the cart WITHOUT having to put the disc in or anything. Quick and simple.

                Good luck.

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Jumper Blu Ray reads as Live Free Die Hard

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Mad Max
                    Not Eligible for D2D, Given

                    The Road Warrior
                    Not Recognized

                    Mad Mad Beyond Thunderdome
                    Not Recognized

                    Comedy Double Feature - Funny Farm / Spies Like Us
                    Not Recognized

                    Matrix Revolutions
                    Wrongly recognized as Matrix Reloaded. No way to report it in D2D

                    Vegas Vacation
                    Not Recognized

                    Alien3
                    Wrongly recognized as Alien (Theatrical). No way to report it in D2D

                    Alien Resurrection
                    Wrongly recognized as Alien (Theatrical). No way to report it in D2D

                    Aliens
                    Wrongly recognized as Alien (Theatrical). No way to report it in D2D

                    Dirty Harry
                    Wrongly recognized as The Dead Pool. No way to report it in D2D

                    X2 X-Men United
                    Wrongly recognized as X3: X-Men - The Last Stand

                    Lethal Weapon
                    Wrongly recognized as The Road Warrior (Mad Max II)

                    Lethal Weapon 2
                    Wrongly recognized as The Road Warrior (Mad Max II)

                    B]Lethal Weapon 3[/B]
                    Wrongly recognized as The Road Warrior (Mad Max II)

                    B]Lethal Weapon 4[/B]
                    Wrongly recognized as The Road Warrior (Mad Max II)

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Behind Enemy Lines (DVD). Shows up as the sequel Behind Enemy Lines: Columbia. I didn't even realize there was a sequel to the movie and I accidentally purchased the wrong movie. Oh well.

                      This next one kind of made up for it though.

                      The Ring: DVD. It would not let me choose HDX. It would give me an error if I tried. After a few tries I gave up and hit the SD button and it added it to my cart as a Blu Ray HDX for $2. Weird.

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by Fofer View Post
                        uh oh, just found another one.




                        I actually got four more today (Saturday). After paying for them and submitting the case, Vudu had fixed in my library and responded to my email inside of 5 minutes ! ! !

                        Obviously they are still fixing these issues of Blu-Ray's coming up as SD instead of HDX for people.

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Here are my bugs so far

                          Black Sunday 1977 not recognized
                          Will Success Spoil Rock Hunter not recognized
                          Nighthawks Not recognized on either release
                          Airport 1979 recognized as the original Airport because this movie is part of a pack with all Airport movies. I think if I did not have earlier releases of Airport 75 and 77 using the versions on this pack would also identify as first Airport.

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Has anyone gotten Taken on DVD to work? It's listed as a D2D title, yet when I try to upgrade, it says it is not part of the conversion program.

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Blood Work Blu-Ray will only recognize as DVD. :/

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Originally posted by Mego73 View Post
                                Airport 1979 recognized as the original Airport because this movie is part of a pack with all Airport movies. I think if I did not have earlier releases of Airport 75 and 77 using the versions on this pack would also identify as first Airport.
                                I just tried the 4-pack last night. Only the original Airport identified correctly. The other 3 movies (Airport 75, Airport 77 and Airport 79) all identified as the first movie.

                                Comment

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