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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by rdodolak View Post
    I apologize if this has already been mentioned but figured I would share just in case. I just finished going through my list of discs which weren't working with Vudu-to-Go and the following 12 titles are now recognized correctly within the app:
    • Alien: Resurrection [Alien Anthology (Blu-ray)]
    • Alien3 [Alien Anthology (Blu-ray)]
    • Fast and the Furious, The: Tokyo Drift (Blu-ray)
    • Lethal Weapon [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 2 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 3 [Lethal Weapon Collection (Blu-ray)]
    • Lethal Weapon 4 [Lethal Weapon Collection (Blu-ray)]
    • One, The
    • Shrek 2 [Shrek: The Whole Story (Blu-ray)]
    • Shrek Forever After [Shrek: The Whole Story (Blu-ray)]
    • Jumper (2008)
    • I, Robot (2004)


    The Lethal Weapon, Alien Anthology, and Shrek: The Whole Story box sets prompt the user with multiple matches (every movie from the box set is shown) where the user can select the correct title. The One is only available in SD.
    Any chance you're allowed to choose between the various versions of the Alien films?

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Joshua (2007) DVD - Incorrectly identified as "Joshua's Troop: JT3 - Joshua's Troop Live - DVD"

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by digitalfreaknyc View Post
        Any chance you're allowed to choose between the various versions of the Alien films?
        I did this last night for my blu-ray Anthology set. Only the Alien3 disc gave me the option to select from the four movies, but the first two movies are the Theatrical editions. The Aliens disc still comes up as Alien instead of Aliens.

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by rdodolak View Post
          I apologize if this has already been mentioned but figured I would share just in case. I just finished going through my list of discs which weren't working with Vudu-to-Go and the following 12 titles are now recognized correctly within the app:
          • Alien: Resurrection [Alien Anthology (Blu-ray)]
          • Alien3 [Alien Anthology (Blu-ray)]
          • Fast and the Furious, The: Tokyo Drift (Blu-ray)
          • Lethal Weapon [Lethal Weapon Collection (Blu-ray)]
          • Lethal Weapon 2 [Lethal Weapon Collection (Blu-ray)]
          • Lethal Weapon 3 [Lethal Weapon Collection (Blu-ray)]
          • Lethal Weapon 4 [Lethal Weapon Collection (Blu-ray)]
          • One, The
          • Shrek 2 [Shrek: The Whole Story (Blu-ray)]
          • Shrek Forever After [Shrek: The Whole Story (Blu-ray)]
          • Jumper (2008)
          • I, Robot (2004)


          The Lethal Weapon, Alien Anthology, and Shrek: The Whole Story box sets prompt the user with multiple matches (every movie from the box set is shown) where the user can select the correct title. The One is only available in SD.
          I can confirm those as well. Did (most all of them) them myself this weekend.

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Originally posted by mysbca View Post
            X2: X-men United blu-ray identifies correctly now, too.
            Transformers (first one) blu-ray identifies correctly, but as dvd.
            I had the same as well this weekend.

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Fifth Element (UPC 043396215207) registers as DVD, but is bluray. The disc label says [bluray] - DVD
              Teenage Mutant Ninja Turtles II - Bluray. Registers as SD. (UPC) 794043144721))
              Serenity (UPC 025195 055796) - Bluray, Registers as SD
              Anchorman (UPC 097361314242) Bluray, registers as SD
              Ghostbusters (UPC 043396249462) Bluray, unable to verify?


              Star trek (2009) UPC 032429073761 - Registers as HDX, but when you click the button clearly marked as HDX it adds SD.
              Boondock Saints (UPC 02454353802880) - Bluray, registers as Bluray for LIVE FREE OR DIE HARD?!

              Forgetting Sarah Marshall (UNRATED) UPC 025195046213 registers as the theatrical version
              Hangover (1) UPC 883929058037 - Registers as theatrical, but it unrated. Shows as "extreme edition" in the add screen

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                Saw DVD registers as Saw 6.

                Comment


                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  Originally posted by JohnkyKong View Post
                  Fifth Element (UPC 043396215207) registers as DVD, but is bluray. The disc label says [bluray] - DVD
                  Teenage Mutant Ninja Turtles II - Bluray. Registers as SD. (UPC) 794043144721))
                  Serenity (UPC 025195 055796) - Bluray, Registers as SD
                  Anchorman (UPC 097361314242) Bluray, registers as SD
                  Ghostbusters (UPC 043396249462) Bluray, unable to verify?


                  Star trek (2009) UPC 032429073761 - Registers as HDX, but when you click the button clearly marked as HDX it adds SD.
                  Boondock Saints (UPC 02454353802880) - Bluray, registers as Bluray for LIVE FREE OR DIE HARD?!

                  Forgetting Sarah Marshall (UNRATED) UPC 025195046213 registers as the theatrical version
                  Hangover (1) UPC 883929058037 - Registers as theatrical, but it unrated. Shows as "extreme edition" in the add screen
                  Vudu does not offer the Hangover Unrated via disc 2 digital.

                  Comment


                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    To Rome With Love (2012) DVD - Unable to identify this disc
                    Hudson Hawk (1991) DVD - Unable to identify this disc
                    Bridesmaids: Unrated (2011) DVD - Incorrectly offers the Theatrical version. Unrated version is available for D2D.

                    Comment


                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Originally posted by jeremymc7 View Post
                      Yep, been that way for many, many, many months. I try them over and over every so often. Helps to just check the list instead of trying all the disc only to see they don't work.
                      Actually i check of the "newley available" list located in this forum
                      https://forum.vudu.com/showthread.ph...edemption-Log)

                      I check the list about once a month then update my collections list accordingly. the 3 i mentioned (aliens: DC, X2: Xmen unite & Blazing saddles) came up as newly available but the D2D wouldn't recognize them.

                      Comment


                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        Originally posted by rdodolak View Post
                        [*]Jumper (2008)
                        I got Jumper to work after trying again...

                        Z

                        Comment


                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by digitalfreaknyc View Post
                          Any chance you're allowed to choose between the various versions of the Alien films?
                          I just double checked each disc and the following is what is available for each disc:

                          The Alien disc comes up as Alien (Theatrical)

                          The Aliens disc comes up incorrectly as Alien (Theatrical)

                          The Aliens3 disc gives you a choice to select from 4 titles (you can select from multiple titles by reselecting Add Disc):
                          • Alien (Theatrical)
                          • Aliens (Theatrical)
                          • Alien3 (Special Edition)
                          • Alien: Resurrection (Theatrical)

                          The Aliens: Resurrection disc comes up as Aliens: Resurrection (Special Edition)

                          Comment


                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Was wondering why nobody ever contacts us when we have a disc that we need to identify that we are using. I am still having issues with Aliens and other Blu-ray disc. Some of them there is the prompt that you need for us to identify, which I do then it comes back with the comment that you will be back in touch with us after you have verified it. I like the idea of having my videos available online (will save me the work of locating the physical copy). If I need to I will use the physical disc, but would rather have it available online.

                            Comment


                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              Dick (1999) DVD - There was a problem while verifying this disc.

                              Comment


                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Any time frame when updates will be done? I know "its done when its done" but I'm getting a pretty big back log of movies that are supposed to work but do not.

                                Also, I would suggest removing the "we will contact you" when selecting a movie that does not get recognized since it never happens. I have had plenty of movies all through beta and now that didn't get recognized, were added correctly and was never notified of this. Would be nice if this would happen but I think that would be an overload of emails being sent out, so its probably better to not tell the customers that they will be contacted.

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