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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Talladega Nights (not recognized)
    Boondock Saints (reads as Live Free or Die Hard)

    The following list comes up as DVD instead of Blu-Ray:

    Step Brothers
    The Matrix
    The Big Lebowski
    Anchorman
    Constantine
    Hellboy II: The Golden Army
    Troy
    300

    I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.

    Comment


      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Originally posted by gcraig22 View Post
      Talladega Nights (not recognized)
      Boondock Saints (reads as Live Free or Die Hard)

      The following list comes up as DVD instead of Blu-Ray:

      Step Brothers
      The Matrix
      The Big Lebowski
      Anchorman
      Constantine
      Hellboy II: The Golden Army
      Troy
      300

      I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.

      Take pictures of the discs and send a ticket to support and they will upgrade them. They are awesome about it and it usually takes them less than 24 hours.

      Comment


        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        Originally posted by gcraig22 View Post
        I just went ahead and converted all of these as SD just so I could watch them now. Maybe you can upgrade these for me when the bugs are worked out.
        I wouldn't count on them reading this thread. Email customer support instead.

        And in my case, when BluRays were showing as DVDs, I paid $2.50 (after 50% discount) to get the HDX copy (instead of paying $1 for the SD copy.) And I'll email customer support to ask for the $1.50 refunds. I figured that was "safer" than asking for an SD->HDX upgrade, because if they said no for whatever reason, I didn't want to be stuck with an SD copy! (I mean, I'd rather get stuck paying $1.50 more for those few conversions, then be annoyed by the fact that I was stuck with an SD copy.)

        Comment


          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          Originally posted by Fofer View Post
          I wouldn't count on them reading this thread. Email customer support instead.

          And in my case, when BluRays were showing as DVDs, I paid $2.50 (after 50% discount) to get the HDX copy (instead of paying $1 for the SD copy.) And I'll email customer support to ask for the $1.50 refunds. I figured that was "safer" than asking for an SD->HDX upgrade, because if they said no for whatever reason, I didn't want to be stuck with an SD copy! (I mean, I'd rather get stuck paying $1.50 more for those few conversions, then be annoyed by the fact that I was stuck with an SD copy.)
          +1

          Comment


            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Overall, my experience with the Disc-to-Digital was fine, but here are some problems that need to be addressed:

            All of these problems involved Blu-Ray DVDs and the loss of promotional pricing. I am being verbose to help the tech staff.

            'Lara Croft Tomb Raider' in Blu-Ray does not come up identified as Blu-Ray (HDX) so you are charged the higher fee to have HDX.

            'Underworld' in Blu-Ray does not come up identified as Blu-Ray (HDX) so you are charged the higher fee to have HDX.

            Official email from Vudu Technical Staff said if this happens in the future, to select SD, then send then email with scans of the Blu-Ray box and they will adjust to HDX at no additional charge.

            ============

            Blu-Ray movies that were incorrectly identified:

            All of these movies came from the trilogy packs, so perhaps the trilogy Blu-Ray DVDs were not entitled the same as the single sale Blu-Rays.

            Bourne Trilogy Pack Blu-Ray: 'Bourne Supremacy' and 'Bourne Ultimatum' did not correctly identify. All three identified as 'Bourne Identity'

            Underworld Trilogy pack Blu-Ray: 'Underworld: Rise of the Lycans' was incorrectly identified as 'Underworld'

            ==================

            Additional problem that was NOT addressed: I was converting as many of my favorite Blu-Ray DVDs to Vudu to take advantage of their "50% off if you did more than 10". With the three above Blu-Ray DVDs that I could not add to my initial collection, I will apparently now be charged the full fee, even though the problem was Vudu's technical problems. I know we are only talking about a few $$, but the principle is that I was not allowed to take advantage of an offer by Vudu nor was any resolution offered other than look at these Forums to see which problem Blu-Ray DVDs exist.

            Well, how does that help? Is there a page I have not found from Vudu Technical staff that lists 'problem' Blu-Ray and regular DVDs that are now fixed? Do you just keep trying to convert a problem Blu-Ray/regular DVD until you get lucky?

            Comment


              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Problems with Exorcist Digipack blu ray. Also unable to upload Clockwork Orange 40th anniversary blu ray.

              Comment


                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                New Thread:

                https://forum.vudu.com/showthread.ph...90#post1259390
                Dan H.
                VUDU QA

                Comment

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