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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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VUDU AT HOME: DISC-TO-DIGITAL Bugs?

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    #106
    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

    Originally posted by lostinva View Post
    It shouldn't require that. Two different movies will not have have the same disc identification, unless they are on the same disc. This is a problem with Gracenote and/or the way VUDU handles discs that are part of box sets and also sold separately.
    It may also be a manufacturer issue, pressing the discs with the same ID. Right now that is what it appears to be for some titles. For example the Godfather Trilogy on Blu-ray.

    Comment

      #107
      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

      Generally discs are identified through a set of algorithms, rather than reading an a pre-determined ID directly off a disc.

      Comment

        #108
        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

        We don't know how vudu determines what movie is on a DVD.

        Comment

          #109
          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

          No, we don't know exactly what process Gracenote/VUDU uses. That said, one standard method (for DVD's, not Blu-ray) is "IDvdInfo2::GetDiscID", which is based on file sizes, dates, etc.

          Comment

            #110
            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

            Die Hard 2: Die Harder from 25th Anniversary Blu-ray set - UPC: 024543834045 - (not identified). The other three films in the set were identified and correctly matched.

            Comment

              #111
              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

              Hostage (Blu-ray) UPC: 031398141730 - (detected as a DVD).
              The Godfather Part III (The Coppola Restoration Blu-ray Set) UPC: 097361386447 - (not identified).

              Comment

                #112
                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                We have updated our DVD database to improve detection of discs in box sets. At this point, we expect that most box set movies will be detected correctly, instead of incorrectly showing you the first (or a random) movie in the box set.

                Please try it out (you don't need any software updates) and let us know.

                We are aware that certain box sets and double-feature discs are still problematic. [ Specifically, box sets where the individual movie discs were not sold separately + cases where multiple movies are on the same disc]. We are working on an update for this and other issues reported so far as well. Thank you for your patience.
                CTO, VUDU

                Comment

                  #113
                  Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                  High Anxiety recognized from the Mel Brooks collection (Blu Ray), prior to this it was not. Appears that the fix worked

                  Comment

                    #114
                    Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                    Originally posted by PrasannaG View Post
                    We have updated our DVD database to improve detection of discs in box sets. At this point, we expect that most box set movies will be detected correctly, instead of incorrectly showing you the first (or a random) movie in the box set.

                    Please try it out (you don't need any software updates) and let us know.

                    We are aware that certain box sets and double-feature discs are still problematic. [ Specifically, box sets where the individual movie discs were not sold separately + cases where multiple movies are on the same disc]. We are working on an update for this and other issues reported so far as well. Thank you for your patience.
                    First the good news: The Superman Blu-ray Anthology movies aren't recognized as Superman Returns anymore. Now the bad news: They aren't recognized at all. At least it gives you the option for them to manually match it. Still no option to select Superman 2 on Blu-ray anymore (only the Richard Donner Cut) so please bring it back. And can you guys get Superman the Movie in HDX?

                    On a good note Live Free or Die Hard is now recognized properly.

                    Comment

                      #115
                      Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                      Thanks for the update, Prasanna. I did a quick spot check on these BD titles from box sets I own and they were not recognized by the application.

                      LETHAL WEAPON 4

                      OMEN 3: THE FINAL CONFLICT

                      STAR TREK: GENERATIONS

                      Comment

                        #116
                        Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                        "The X-Files: Fight the Future" comes up as "The X-Files: I Want to Believe"
                        "Aliens" and "Alien 3" come up as "Alien: Resurrection"

                        All of these from box sets and not given the option to say "not my disc".

                        Comment

                          #117
                          Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                          Originally posted by lostinva View Post
                          ""
                          "Aliens" and "Alien 3" come up as "Alien: Resurrection"
                          Aliens doesn't come up still but Aliens 3 came up right for me

                          Comment

                            #118
                            Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                            Die Hard 25th Anniversary bundle. Die Hard 2: Die Harder doesn't recognize. Every other one does.

                            Comment

                              #119
                              Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                              there was an update do we have to re download or wat

                              Comment

                                #120
                                Re: VUDU AT HOME: DISC-TO-DIGITAL Bugs?

                                Originally posted by kopitarrulez View Post
                                there was an update do we have to re download or wat
                                The update was to the disc identification database on the server, the software you have installed does not need to be updated.

                                Comment

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