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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Anyone know why movies jump to the top?

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    #1

    Anyone know why movies jump to the top?

    I've noticed this happen a lot. All of the sudden I'll go to my movies via the website and an old movie I redeemed months ago jumps to the top of my page. Most recently it was Batman Year One, a couple Resident Evil movies and Safe House. They were all HDX already, so I don't think the studios manually upgrading would be the cause. It's not really a problem, just something I'm curious about.
    Tags: None
    #2
    Re: Anyone know why movies jump to the top?

    I've wondered the same thing. I don't notice it too much on vudu, but it happens a lot on flixster.

    Comment

      #3
      Re: Anyone know why movies jump to the top?

      Never happened to me before. Actually its too much effort for me to view movies on laptop anymore with all the website issues. Only thing i can do via the web is redeem UV and come to the forum, every other page is blank.

      Comment

        #4
        Re: Anyone know why movies jump to the top?

        Could it be that it's starting off with the last movie retrieve the previous time you visited their site? I haven't seen this yet, but a refresh should fix the problem on the website.

        Comment

          #5
          Re: Anyone know why movies jump to the top?

          I was wondering the same thing. It has happened twice to me recently.

          Comment

            #6
            Re: Anyone know why movies jump to the top?

            I use both the flixter app and the Vudu player app on my mobile devices. The mobile versions of both sort exclusively by purchase date.

            I too have noticed that inexplicably a title will pop to the top. I suspect it has to do with the UV database in some way, but when I log into the UV portal, there is no indication of the purchase date having changed for the title that jumped.

            Technology is not perfect and this one is still in the initial phase of acceptance. Bugs like these will be ironed out. No worries. Just got live with it for a bit till the invested parties get their acts straight.

            Comment

              #7
              Re: Anyone know why movies jump to the top?

              Originally posted by echopulse View Post
              I've wondered the same thing. I don't notice it too much on vudu, but it happens a lot on flixster.
              My guess on Flixster is that they did something behind the scenes with their versions and that's why it hops.

              For example, if they had issues with a title and did an update on it, such as changing their available copy on the site, it would appear further up the list.


              Most of the stuff I have that is at the bottom are Flixster free titles which don't appear to have been changed in forever, like Perfect Storm and Space Jam, that sorely need to have the ALID fixed.

              Comment

                #8
                Re: Anyone know why movies jump to the top?

                Originally posted by teke184 View Post
                My guess on Flixster is that they did something behind the scenes with their versions and that's why it hops.

                For example, if they had issues with a title and did an update on it, such as changing their available copy on the site, it would appear further up the list.

                Most of the stuff I have that is at the bottom are Flixster free titles which don't appear to have been changed in forever, like Perfect Storm and Space Jam, that sorely need to have the ALID fixed.

                My free title "Dangerous Liaisons" did jump in Flixter, but not in Vudu. I bet you are right. Thx.

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                  #9
                  Re: Anyone know why movies jump to the top?

                  On flixster it happens weekly, if not more often. On vudu, it happens less often, but it is very annoying. I so wish they would fix the sorting. I don't really care what I purchased last. In a perfect world, new releases would be first, then anything that's older than one year would be sorted alphabetically.

                  Comment

                    #10
                    Re: Anyone know why movies jump to the top?

                    I saw this happen once with the last samurai... when it happend I looked in my UV account and saw that a new UV token had been issued for that movie.... I've not researched the issue but my speculation at that point in time was that Vudu found out that the original UV token the issued was incorrect so they issued a new on and this caused the system to think that is was a newly purchased film.

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                      #11
                      Re: Anyone know why movies jump to the top?

                      It happened to me on some devices and apps, but ONLY when a movie I already own is updated in some way.

                      For example, I had a couple of SD movies. I upgraded them to HDX. Afterwards, the movie thumbnail "jumped to the top" in my Vudu collection. It doesn't happen in my web browser (Safari / Mac). I see it happen in some apps and on some devices.

                      Comment

                        #12
                        Re: Anyone know why movies jump to the top?

                        For me I had 3 titles that were purchased in Vudu but not UV. When they became UV from the studio, their chronological place in my list was by the UV date, not the original purchase date.

                        I would suggest a title that moved to the top was updated, and possibly just became a UV title like mine did.

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                          #13
                          Re: Anyone know why movies jump to the top?

                          it happens to me here and there too! it was because they upgraded the movie

                          Comment

                            #14
                            Re: Anyone know why movies jump to the top?

                            I think it's when VUDU changes something, for example Resident Evil: Extinction was moved to the #1 spot after VUDU enabled HDX. I imagine the same will happen when Spider 2.1 gets HDX.

                            Comment

                              #15
                              Re: Anyone know why movies jump to the top?

                              Originally posted by swiss21 View Post
                              I think it's when VUDU changes something, for example Resident Evil: Extinction was moved to the #1 spot after VUDU enabled HDX. I imagine the same will happen when Spider 2.1 gets HDX.
                              I wonder what they change. Mine were already hdx. Maybe they got a new encode or something.

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