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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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New Vudu Non Beta Application Is Live

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  • LocN
    replied
    Re: ARGGHHH! My recognized titles are all completely GONE, as far as I can tell...

    Originally posted by MGmirkin View Post
    @$#%^&*() !!

    I just upgraded my app. Now my entire cart that I've been working on for MONTHS has vanished! (Yes it was a big order, I quite literally had hundreds of titles recognized and ready to go, but I was planning on saving up and then buying it all at once. Now it all appears to be completely GONE. Poof! Are you freaking kidding me?)

    There better be a way to retrieve it all, or I'm going to be extraordinarily brassed off... Up until this point, barring some discs not recognizing, it's been a generally pleasant experience (except for the bit about the in-store and VUDU2Go carts being linked and not allowing me to make a small purchase in-store without wiping out my VUDU2Go cart in the process)...

    I don't know if it's because of the software update or the fact that I used the "credit" you guys just gave us (thanks, by the way; awesome! already putting it to some good use) to buy a few titles via the site (that should IN NO WAY IMPACT my VUDU2Go cart) or whether it was something else.

    This better be fixable on your end and in general to avoid it happening again or you're gonna' have A LOT of ANGRY people... Assuming my current ire is any indication.
    The older list (or older way to do at Walmart ) should still be here:
    http://www.vudu.com/disctodigital

    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    Interestingly, I started the Vudu app on Google Chrome on my desktop in the office this morning. Then I started Vudu on my laptop this afternoon, because I had movies to convert, and was told to upgrade to the new software which destroyed everything. My movies list is gone on the laptop and I can't add any titles it keeps telling me to upgrade the Vudu to Go app which I already did. But my movies list is still showing on the desktop so I am definitely going to print it.

    I really hope Vudu gets their act together fast on this! I have 30 titles on my list to convert but as I said in my previous post I can't even go to Walmart. I appreciate the good customer credit but honestly is there a way to go back to the version of Vudu To Go that worked?

    Leave a comment:


  • chiph
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by rdodolak View Post
    More like an uninformed CS rep.
    I've noticed that as a possible trend as well. I think I was charged twice as much as I should have been. And I'm currently stuck dealing with the new version not being able to accept the movies that were in the old version's cart.

    Leave a comment:


  • rdodolak
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by rdodolak View Post
    The August 31st date is stated in the terms and conditions on Vudu's In-Home Disc to Digital page.

    http://www.vudu.com/in_home_disc_to_digital.html
    More like an uninformed CS rep.

    Leave a comment:


  • chiph
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by rdodolak View Post
    The August 31st date is stated in the terms and conditions on Vudu's In-Home Disc to Digital page.

    http://www.vudu.com/in_home_disc_to_digital.html
    Right. ...I submitted a case for assistance and was basically told it doesn't apply to me. Maybe it's some issue with the use of credits toward further D2D? I don't know.

    Leave a comment:


  • rdodolak
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by chiph View Post
    I've had issues due to my cart being cleared (or my old one not being - and yet the titles not carrying over) as well - although someone's trying to help me with that now. Not to mention that I thought this 50% thing lasted for those using the D2D service until August 31st but I've been told some conflicting stuff when asking for help. So I really have no idea what's going on.
    The August 31st date is stated in the terms and conditions on Vudu's In-Home Disc to Digital page.

    http://www.vudu.com/in_home_disc_to_digital.html

    Leave a comment:


  • EngineSA
    replied
    Re: New Vudu Non Beta Application Is Live

    If you are having issues on Windows 7, try running the application as Administrator. That fixed all my problems.

    Leave a comment:


  • chiph
    replied
    Re: New Vudu Non Beta Application Is Live

    I've had issues due to my cart being cleared (or my old one not being - and yet the titles not carrying over) as well - although someone's trying to help me with that now. Not to mention that I thought this 50% thing lasted for those using the D2D service until August 31st but I've been told some conflicting stuff when asking for help. So I really have no idea what's going on.

    Leave a comment:


  • rdodolak
    replied
    Re: ARGGHHH! My recognized titles are all completely GONE, as far as I can tell...

    Originally posted by MGmirkin View Post
    @$#%^&*() !!

    I just upgraded my app. Now my entire cart that I've been working on for MONTHS has vanished! (Yes it was a big order, I quite literally had hundreds of titles recognized and ready to go, but I was planning on saving up and then buying it all at once. Now it all appears to be completely GONE. Poof! Are you freaking kidding me?)

    There better be a way to retrieve it all, or I'm going to be extraordinarily brassed off... Up until this point, barring some discs not recognizing, it's been a generally pleasant experience (except for the bit about the in-store and VUDU2Go carts being linked and not allowing me to make a small purchase in-store without wiping out my VUDU2Go cart in the process)...

    I don't know if it's because of the software update or the fact that I used the "credit" you guys just gave us (thanks, by the way; awesome! already putting it to some good use) to buy a few titles via the site (that should IN NO WAY IMPACT my VUDU2Go cart) or whether it was something else.

    This better be fixable on your end and in general to avoid it happening again or you're gonna' have A LOT of ANGRY people... Assuming my current ire is any indication.
    Better yet you can't add those same titles in the newest version of the software as it thinks you already have them in your cart. I haven't tried rolling back to the older version to see if those titles show back up.

    Leave a comment:


  • MGmirkin
    replied
    ARGGHHH! My recognized titles are all completely GONE, as far as I can tell...

    @$#%^&*() !!

    I just upgraded my app. Now my entire cart that I've been working on for MONTHS has vanished! (Yes it was a big order, I quite literally had hundreds of titles recognized and ready to go, but I was planning on saving up and then buying it all at once. Now it all appears to be completely GONE. Poof! Are you freaking kidding me?)

    There better be a way to retrieve it all, or I'm going to be extraordinarily brassed off... Up until this point, barring some discs not recognizing, it's been a generally pleasant experience (except for the bit about the in-store and VUDU2Go carts being linked and not allowing me to make a small purchase in-store without wiping out my VUDU2Go cart in the process)...

    I don't know if it's because of the software update or the fact that I used the "credit" you guys just gave us (thanks, by the way; awesome! already putting it to some good use) to buy a few titles via the site (that should IN NO WAY IMPACT my VUDU2Go cart) or whether it was something else.

    This better be fixable on your end and in general to avoid it happening again or you're gonna' have A LOT of ANGRY people... Assuming my current ire is any indication.

    Leave a comment:


  • swiss21
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by rdodolak View Post
    same here.
    Yep! I was also hoping, went to my closet and pulled out the BDs and my BD drive = total waste of time

    Leave a comment:


  • DaveB
    replied
    Re: New Vudu Non Beta Application Is Live

    How do you sign in on the D2D application if you normally sign in to Vudu via your Walmart acct?

    Leave a comment:


  • rdodolak
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by madmod20061 View Post
    I was hoping they would have updated the database with all the movies we've reported for the launch, but all the movies I reported over the past couple months still are not being recognized or are coming up as the wrong movie.
    same here.

    Leave a comment:


  • madmod20061
    replied
    Re: New Vudu Non Beta Application Is Live

    I was hoping they would have updated the database with all the movies we've reported for the launch, but all the movies I reported over the past couple months still are not being recognized or are coming up as the wrong movie.

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    I am on Windows Vista and it doesn't work! Keeps asking me to re-download the software when I try to add anything to disc to digital window? It is also not showing the movies that I previously added to my conversion list. So I can't even take anything to Wallymart.

    Leave a comment:

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