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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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New Vudu Non Beta Application Is Live

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  • Blurayfan
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by Chuckstyle View Post
    Windows 7

    The issue seems to be that blu-rays work fine, but DVD's don't work. It's telling me an error occurred, but I can tell that it's not even trying to process the DVD when I click "Add disc" It skips right to the error screen where it tells me to take it to Walmart.
    I had the same issue under Windows 8. After troubleshooting the issue it has been concluded to be the Blu-ray writer drive I have is the cause, the drive is region free. I took the troublesome DVDs to a second computer and all of them recognized correctly.

    Leave a comment:


  • Chuckstyle
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by LocN View Post
    Can you tell us your set up and disc titles?

    Thanks,
    LLN
    Windows 7

    The issue seems to be that blu-rays work fine, but DVD's don't work. It's telling me an error occurred, but I can tell that it's not even trying to process the DVD when I click "Add disc" It skips right to the error screen where it tells me to take it to Walmart.

    Leave a comment:


  • swiss21
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by LocN View Post
    I don't have Vista with me so I am not sure how the software installation path works on that. We tested from XP, W7 and W8.

    I will dig around to find this info, please see if it's applicable for you.
    Vista:
    delete C:\Users\<username>\AppData\Local\Adobe\AIR
    and
    delete C:\Users\<username>\AppData\Local\com.vudu.air.Dow nloader

    LLN
    Just wanted to add that for Windows 8, the path for the second file is C:\Users\<username>\AppData\Roaming\com.vudu.air.D ownloader

    Leave a comment:


  • farnhamj
    replied
    Re: New Vudu Non Beta Application Is Live

    I get bluray discs to read but not regular dvd's?????

    Leave a comment:


  • LocN
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by swiss21 View Post
    Is the cart local or network based? Could I store movies for check-out on PC1 and finish the process on PC2?
    It's network based. I have not tried the 2 PCs to confirm.

    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by LocN View Post
    You can leave the cart as is without checking it out. You can add more disc later to make the number and check out at the time.

    Your cart is there until you check out or remove.

    LLN
    Thanks for letting me know that, I will use it in the future! Your the best LLN.
    Paul

    Leave a comment:


  • swiss21
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by LocN View Post
    You can leave the cart as is without checking it out. You can add more disc later to make the number and check out at the time.

    Your cart is there until you check out or remove.

    LLN
    Is the cart local or network based? Could I store movies for check-out on PC1 and finish the process on PC2?

    Leave a comment:


  • LocN
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by Paul H View Post
    LLN, Thanks that worked but I found the Hidden folders checkbox in Windows Explorer. Unfortunately, I couldn't reach the number of disks for the 50% discount due to some discs not being recognized or registering as some other movie so I could only convert 6. Thanks for all your help!
    You can leave the cart as is without checking it out. You can add more disc later to make the number and check out at the time.

    Your cart is there until you check out or remove.

    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    LLN, Thanks that worked but I found the Hidden folders checkbox in Windows Explorer. Unfortunately, I couldn't reach the number of disks for the 50% discount due to some discs not being recognized or registering as some other movie so I could only convert 6. Thanks for all your help!

    Leave a comment:


  • LocN
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by Paul H View Post
    LLN, Sorry no such path exists. There is no Appdata folder under my username.
    Please keep in mind that Appdata is a hidden folder. You need to turn it on to see it or you can't see it.
    http://social.technet.microsoft.com/...-e1a780909880/

    You can try to go to DOS prompt and then cd to the c:\users\your username\Appdata to see if you can get into it instead of using File Explorer.

    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    LLN, Sorry no such path exists. There is no Appdata folder under my username.

    Leave a comment:


  • LocN
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by Paul H View Post
    LLN, I did the uninstall last night and I used windows explorer to try and find those two files to delete and they both weren't there. Maybe I am looking in the wrong place. I am using Windows Vista on my laptop and there is no roaming folder under my username so If you have any suggestions I am willing to try it...... I posted on another thread that after all that I still get the same download the software message and nothing works except going to the competition and using there site. If you have any suggestions I would be grateful.
    Paul
    I don't have Vista with me so I am not sure how the software installation path works on that. We tested from XP, W7 and W8.

    I will dig around to find this info, please see if it's applicable for you.
    Vista:
    delete C:\Users\<username>\AppData\Local\Adobe\AIR
    and
    delete C:\Users\<username>\AppData\Local\com.vudu.air.Dow nloader

    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    LLN, I did the uninstall last night and I used windows explorer to try and find those two files to delete and they both weren't there. Maybe I am looking in the wrong place. I am using Windows Vista on my laptop and there is no roaming folder under my username so If you have any suggestions I am willing to try it...... I posted on another thread that after all that I still get the same download the software message and nothing works except going to the competition and using there site. If you have any suggestions I would be grateful.
    Paul

    Leave a comment:


  • LocN
    replied
    Re: New Vudu Non Beta Application Is Live

    Originally posted by Paul H View Post
    Thanks it is still there. Now how do I go about getting the disc to digital program to work? It keeps asking me to download the new version which I already did and then nothing happens. I really want to convert these movies but it just won't?
    For your case, I really think the installation wasn't complete. Please follow my post to cleanly uninstall both VUDU To Go and Adobe Air and reinstall.

    BTW, after you download the new version you must go to Download folder and run the .exe file to really install the app.
    If you have not run that .exe then the download wouldn't automatically run that exe for you.

    Thanks,
    LLN

    Leave a comment:


  • Paul H
    replied
    Re: New Vudu Non Beta Application Is Live

    Thanks it is still there. Now how do I go about getting the disc to digital program to work? It keeps asking me to download the new version which I already did and then nothing happens. I really want to convert these movies but it just won't?

    Leave a comment:

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