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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Help: Trouble to Install Vudu to go

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    Help: Trouble to Install Vudu to go

    I have an windows 7 computer and received this error trying to install Vudu to go on my PC.

    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

    Is this a known issue?

    #2
    Re: Unable to Install Vudu to go

    Originally posted by Buraku View Post
    I have an windows 7 computer and received this error trying to install Vudu to go on my PC.

    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

    Is this a known issue?
    Please do a clean uninstall and reinstall the app.

    - Uninstall Adobe Air, VUDU To Go from Control panel
    - delete "%APPDATA%\com.vudu.air.Downloader", and "%APPDATA%\Adobe\AIR"
    - reinstall the new app (it will install Adobe Air).

    The %APPDATA% is the env for "C:\Users\<Your username>\AppData\Roaming\". You
    can just type it in Explorer or Command prompt to get it.

    Usually I give that as some users do not know the "<Your username>" needs to be
    replaced with correct one.


    Let me know if the clean uninstall still cannot solve this problem.

    LLN

    Comment


      #3
      Re: Unable to Install Vudu to go

      Thank you very much that solved the problem.

      Comment


        #4
        Re: Unable to Install Vudu to go

        Having same problem on Mac... what are the steps to resolve?

        Thanks

        Comment


          #5
          Re: Unable to Install Vudu to go

          Originally posted by Morenoja View Post
          Having same problem on Mac... what are the steps to resolve?

          Thanks
          For the OS X, you can remove the VUDU App, AIR and delete:
          - ~/Library/Preferences/com.vudu.air.Downloader
          (probably same place for Adobe AIR too).
          and then install VUDU to Go.

          LLN

          Comment


            #6
            Re: Unable to Install Vudu to go

            Originally posted by LocN View Post
            Please do a clean uninstall and reinstall the app.

            - Uninstall Adobe Air, VUDU To Go from Control panel
            - delete "%APPDATA%\com.vudu.air.Downloader", and "%APPDATA%\Adobe\AIR"
            - reinstall the new app (it will install Adobe Air).

            The %APPDATA% is the env for "C:\Users\<Your username>\AppData\Roaming\". You
            can just type it in Explorer or Command prompt to get it.

            Usually I give that as some users do not know the "<Your username>" needs to be
            replaced with correct one.


            Let me know if the clean uninstall still cannot solve this problem.

            LLN
            I have Windows Vista and am getting the same error. What exactly do you have to do? I have no idea where to go to find and delete "%APPDATA%\com.vudu.air.Downloader" and "%APPDATA%\Adobe\AIR".

            Comment


              #7
              Re: Unable to Install Vudu to go

              Originally posted by MattSolano8728 View Post
              I have Windows Vista and am getting the same error. What exactly do you have to do? I have no idea where to go to find and delete "%APPDATA%\com.vudu.air.Downloader" and "%APPDATA%\Adobe\AIR".
              Check to see what version of Adobe Air you have installed and upgrade to the latest version if it's out of date. I experienced the same error on one of my PCs and it was due to Adobe Air being too old and thus it wouldn't automatically update to the latest version of Adobe Air which is required for VuduToGo. This was throwing the error but as soon as I installed the newer version that same downloaded file installed just fine.

              Also, the location of the AppData folder is posted in LocN's post that you quoted above.

              Comment


                #8
                Re: Unable to Install Vudu to go

                Originally posted by MattSolano8728 View Post
                I have Windows Vista and am getting the same error. What exactly do you have to do? I have no idea where to go to find and delete "%APPDATA%\com.vudu.air.Downloader" and "%APPDATA%\Adobe\AIR".
                I gave the answer for Vista here, please look for more info in that.

                LLN

                Comment


                  #9
                  Re: Unable to Install Vudu to go

                  Originally posted by LocN View Post
                  Please do a clean uninstall and reinstall the app.

                  - Uninstall Adobe Air, VUDU To Go from Control panel
                  - delete "%APPDATA%\com.vudu.air.Downloader", and "%APPDATA%\Adobe\AIR"
                  - reinstall the new app (it will install Adobe Air).

                  The %APPDATA% is the env for "C:\Users\<Your username>\AppData\Roaming". You
                  can just type it in Explorer or Command prompt to get it.

                  Usually I give that as some users do not know the "<Your username>" needs to be
                  replaced with correct one.


                  Let me know if the clean uninstall still cannot solve this problem.

                  LLN
                  I have windows 7 and followed the steps to do a clean install, then restarted the computer. It is giving me an error message:
                  The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

                  please let me know what to do to fix this.
                  Thank you!
                  Bill

                  Comment

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