Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Error reading DVD disc.

Collapse
X
Collapse
 
  • Page of 14
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 6 7 14 template Next
    #46
    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post

    Did the previous version of the software work for you?
    Forgot to say, the only part of Vudu to go that doesn't work is the disc to digital. It plays my movies just fine, it just wont recognize any dvds to the Disc to Digital upgrade.

    Comment

      #47
      Re: Error reading DVD disc.

      Originally posted by Mattumanu View Post
      Forgot to say, the only part of Vudu to go that doesn't work is the disc to digital. It plays my movies just fine, it just wont recognize any dvds to the Disc to Digital upgrade.
      Are you running VUDU To Go and VirtualBox simultaneously? If so, can you try shutting down that Windows 8 virtual machine and then start VUDU To Go again to see if that makes a difference? Just a shot in the dark, but that way you could rule out whether or not the virtual machine is causing the problem (such as preventing VUDU To Go on the main OS from being able to access that drive).

      Comment

        #48
        Re: Error reading DVD disc.

        Using a DVD that successfully was identified on my laptop system, I ran the GraceNote sample.exe utility program that's in C:\Program Files (x86)\VUDUToGo\scripts\win against it from both my laptop where VUDUToGo works and from my desktop where it doesn't work for DVDs at all:

        Works:

        Code:
        <?xml version="1.0" encoding="UTF-8" ?>
<DVD_THIN_TOC VER="1" ANGLED="FALSE">
  <VIDEO_TS>
    <REGION>FE</REGION>
    <VTS_ATTR CNT="7">
      <VTS N="1">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="3"/>
          <DISP_MODE TYPE="2"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="21" N="1">12285 7470 4360 8025 5705 4155 11625 9645 15970 6301 8685 10495 7995 11795 8394 10341 11130 14495 4290 9019 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="2">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="2">
          <TITLE_UNIT CNT="2" N="1">19650 30</TITLE_UNIT>
          <TITLE_UNIT CNT="4" N="2">12948 12949 12648 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="3">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="10" N="1">2036 1219 3011 1490 6628 3723 2192 3205 2272 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="4">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="12">
          <TITLE_UNIT CNT="2" N="1">5381 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="2">5061 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="3">962 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="4">1147 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="5">9131 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="6">6887 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="7">1257 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="8">960 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="9">963 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="10">1260 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="11">1305 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="12">1357 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="5">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="3"/>
          <DISP_MODE TYPE="1"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="4">
          <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="2">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="3">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="4">15</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="6">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="2" N="1">959 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="7">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="2">
          <TITLE_UNIT CNT="2" N="1">390 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="2">245 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
    </VTS_ATTR>
  </VIDEO_TS>
</DVD_THIN_TOC>

Media Type: DVD
Disc Region: FE
Certified: Yes
Disc Book Type: (DVD-ROM)
        Fails:

        Code:
        <?xml version="1.0" encoding="UTF-8" ?>
<DVD_THIN_TOC VER="1" ANGLED="FALSE">
  <VIDEO_TS>
    <REGION>FE</REGION>
    <VTS_ATTR CNT="7">
      <VTS N="1">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="3"/>
          <DISP_MODE TYPE="2"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="21" N="1">12285 7470 4360 8025 5705 4155 11625 9645 15970 6301 8685 10495 7995 11795 8394 10341 11130 14495 4290 9019 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="2">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="2">
          <TITLE_UNIT CNT="2" N="1">19650 30</TITLE_UNIT>
          <TITLE_UNIT CNT="4" N="2">12948 12949 12648 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="3">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="10" N="1">2036 1219 3011 1490 6628 3723 2192 3205 2272 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="4">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="12">
          <TITLE_UNIT CNT="2" N="1">5381 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="2">5061 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="3">962 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="4">1147 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="5">9131 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="6">6887 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="7">1257 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="8">960 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="9">963 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="10">1260 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="11">1305 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="12">1357 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="5">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="3"/>
          <DISP_MODE TYPE="1"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="4">
          <TITLE_UNIT CNT="1" N="1">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="2">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="3">15</TITLE_UNIT>
          <TITLE_UNIT CNT="1" N="4">15</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="6">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="1">
          <TITLE_UNIT CNT="2" N="1">959 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
      <VTS N="7">
        <VIDEO_ATTR>
          <COMPRESSION_MODE TYPE="1"/>
          <TV_SYSTEM TYPE="0"/>
          <ASPECT_RATIO TYPE="0"/>
          <DISP_MODE TYPE="3"/>
          <CC_FIELD1 TYPE="0"/>
          <CC_FIELD2 TYPE="0"/>
          <SRC_PIC_RESOLUTION TYPE="0"/>
          <SRC_PIC_LETTERBOXED TYPE="0"/>
          <FILM_CAMERA_MODE TYPE="0"/>
        </VIDEO_ATTR>
        <TITLE_UNIT_ARRAY CNT="2">
          <TITLE_UNIT CNT="2" N="1">390 30</TITLE_UNIT>
          <TITLE_UNIT CNT="2" N="2">245 30</TITLE_UNIT>
        </TITLE_UNIT_ARRAY>
      </VTS>
    </VTS_ATTR>
  </VIDEO_TS>
</DVD_THIN_TOC>

Media Type: DVD
Disc Region: FE

error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_CERTIFIED)
        line 125
Disc Book Type: (DVD-ROM)

        The difference being simply the error generated where I presume it's checking something about the key, which is returning an error:

        Media Type: DVD
        Disc Region: FE

        error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ CERTIFIED)
        line 125
        Disc Book Type: (DVD-ROM)


        On the system that works, that sequence is:

        Media Type: DVD
        Disc Region: FE
        Certified: Yes
        Disc Book Type: (DVD-ROM)



        So, not that this may help figure out what specifically is failing, at least it somewhat confirms it is in some manner related to that aspect of testing. Now to figure out what could possibly be interfering here...

        If there's any potential use for that returned error code/line number, maybe others facing such issues could try this test and see if there's anything different reported there for them.

        Any chance that error code might at least provide some more info to let me know what to investigate further?

        --Doug.

        Comment

          #49
          Re: Error reading DVD disc.

          Originally posted by dswallow View Post
          Using a DVD that successfully was identified on my laptop system, I ran the GraceNote sample.exe utility program that's in C:\Program Files (x86)\VUDUToGo\scripts\win against it from both my laptop where VUDUToGo works and from my desktop where it doesn't work for DVDs at all:


          error 0x90230366 - gnsdk_tocgen_source_info(GNSDK_TOCGEN_INFO_KEY_IS_ CERTIFIED)
          line 125
          Disc Book Type: (DVD-ROM
          That error is the line to make it fails for the encryption test. It is supposed to be shown only on the ISO mount, Virtual drive, but apparently it shows up consistently on some setup.

          LLN

          Comment

            #50
            Re: Error reading DVD disc.

            LocN, I still receive the following (repeatable) error on some titles:

            There was a problem while verifying this disc.

            Please try again later or contact Customer Care.
            Is there a specific cause that triggers that message. Is there a fix or a workaround to get those titles to successfully be recognized by the program?

            Comment

              #51
              Re: Error reading DVD disc.

              Originally posted by rdodolak View Post
              LocN, I still receive the following (repeatable) error on some titles:



              Is there a specific cause that triggers that message. Is there a fix or a workaround to get those titles to successfully be recognized by the program?
              This is different with the disc read error. If you are certain that the disc wasn't acquired from rental service (netflix, holywood resale ...) then you can file a ticket with customer care. It can also on the reading of the TOC of the disc.

              LLN

              Comment

                #52
                Re: Error reading DVD disc.

                Originally posted by LocN View Post
                This is different with the disc read error. If you are certain that the disc wasn't acquired from rental service (netflix, holywood resale ...) then you can file a ticket with customer care. It can also on the reading of the TOC of the disc.

                LLN
                Thanks. Yes, I'm certain they're not rentals. Some were acquired directly from the manufacturer's web store (i.e. WBShop.com) and others through legitimate retailers (i.e. Amazon). I came across a number of DVDs today as well that also displayed that error message.

                Comment

                  #53
                  Re: Error reading DVD disc.

                  Chalk up another case of the problem being fixed by switching the SATA mode of the onboard controller where the DVD/Blu-ray drive is attached from RAID to AHCI.

                  If you've got this problem and want to try, just remember you need to enable the AHCI driver before making the change. The simplest way to do this in Windows 8 is:

                  From an elevated command prompt, configure the system to boot into safe mode, which will enable the AHCI driver:

                  bcdedit /set {current} safeboot minimal

                  Make sure you know your local Administrator account password, then reboot, enter the BIOS configuration and change the BIOS setting from RAID or IDE to AHCI, then reboot the system. You'll come up in safe mode. Log on and open an elevated command prompt and enter this command:

                  bcdedit /deletevalue {current} safeboot

                  Then reboot again and your system will boot up normally.

                  This, of course, assumes you don't really need to be in RAID mode (as in you didn't specifically use that mode to set up a RAID array using devices attached to this controller). If you do, then you may succeed moving the DVD/Blu-ray drive to a different controller, if you have more than one.


                  If you have Windows 7 or earlier, you'll need to find other directions.

                  Comment

                    #54
                    Re: Error reading DVD disc.

                    Originally posted by jjohns View Post
                    Are you running VUDU To Go and VirtualBox simultaneously? If so, can you try shutting down that Windows 8 virtual machine and then start VUDU To Go again to see if that makes a difference? Just a shot in the dark, but that way you could rule out whether or not the virtual machine is causing the problem (such as preventing VUDU To Go on the main OS from being able to access that drive).
                    I completely shut down Virtualbox. Windows 8 is powered down, virtual box service stopped, process is not in the list. Still getting the following.

                    There was an error reading this disc.

                    You may take this disc to your nearest Walmart store for instant conversion.

                    [E:\]
                    The movie it couldn't "read" was Kick-***.

                    Comment

                      #55
                      Re: Error reading DVD disc.

                      Originally posted by rdodolak View Post
                      Thanks. Yes, I'm certain they're not rentals. Some were acquired directly from the manufacturer's web store (i.e. WBShop.com) and others through legitimate retailers (i.e. Amazon). I came across a number of DVDs today as well that also displayed that error message.
                      We will need to acquire the disc and reproduce the issue and then communicate with GN for this type of error.

                      LLN

                      Comment

                        #56
                        Re: Error reading DVD disc.

                        Originally posted by dswallow View Post
                        Chalk up another case of the problem being fixed by switching the SATA mode of the onboard controller where the DVD/Blu-ray drive is attached from RAID to AHCI.
                        Thank you very much for detail instruction.

                        LLN

                        Comment

                          #57
                          Re: Error reading DVD disc.

                          I also cannot get dvds to work on disc to digital. I did get 2 Blu-Ray to load. If anyone has found a fix, please let me know. I have uninstalled, re installed (Google chrome, adobe air, adobe flash, disc to digital, vudu, rebooted, Looked at the drive and division 1 (OK there) and still will not work..... Also, I do have a Walmart, but when I went in, the gal in the photo center did not have a clue what I was talking about, and she also called the next closest Walmart and that salesclerk did not know anything about it either. I also sent the DxDiag.txt into Vudu, but have not heard anything back on that as of yet. I have Windows 7 Home premium and Google Chrome. It appears that this has been an ongoing unresolved problem. Is there a good workaround out yet?? Thanks

                          Comment

                            #58
                            Re: Error reading DVD disc.

                            Same issue here, Windows 8, 64bit, Dell 2710.

                            Any chance this is a 64 vs 32 bit issue?

                            Comment

                              #59
                              Re: Error reading DVD disc.

                              Originally posted by belogical View Post
                              Same issue here, Windows 8, 64bit, Dell 2710.

                              Any chance this is a 64 vs 32 bit issue?
                              No, it's not 32 or 64 bit issue. Can you try an external USB drive?
                              There are at least 2 reports about RAID in the BIOS setting.

                              LLN

                              Comment

                                #60
                                Re: Error reading DVD disc.

                                Problem here as well. NONE of my DVD's work. Awful.

                                And, no, I don't have an external disc drive. This sucks.

                                Comment

                                Previous 1 2 3 4 5 6 7 14 template Next
                                Working...
                                X