Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Error reading DVD disc.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Error reading DVD disc.

    Hello,

    Every disc I've tried so far gives me this error message.

    There was an error reading this disc.

    You may take this disc to your nearest Walmart store for instant conversion.

    [E:\]
    The reason I've never taken any discs to walmart is because it's a hassle. I'd rather have this work here, I have enough movies to take advantage of the discount.

    The movies I've tried so far were Shrek, Kick-*** and The Dark Crystal.

    #2
    Re: Error reading disc.

    I've tried 5 different movies and get the same error message.

    Comment


      #3
      Re: Error reading disc.

      Originally posted by Mattumanu View Post
      Hello,

      Every disc I've tried so far gives me this error message.



      The reason I've never taken any discs to walmart is because it's a hassle. I'd rather have this work here, I have enough movies to take advantage of the discount.

      The movies I've tried so far were Shrek, Kick-*** and The Dark Crystal.
      Hey any luck with theses matter. Every disc has done the same for me and I put in a complaint to support but none of their suggestions work what have you tried to get it to work?

      Comment


        #4
        Re: Error reading disc.

        Does anyone have any solutions to this error as well. I have tried 30 dvds that the website suggests can be converted yet it suggests

        There was an error reading this disc.

        You may take this disc to your nearest Walmart store for instant conversion.

        [E:\]

        for every disc. I put in a request to support and none of there suggestions worked below

        I apologize for the current issue you are experiencing. Could you please try the following steps below, and if they do not resolve your issue then send us the requested information:

        1) If the VUDU-To-Go application has been previously installed on your computer, uninstall the application first, along with Adobe Air and Flash. (This can be done through the 'Control Panel' of your PC)

        2) Download and install the latest version of Adobe Flash Player and Adobe Air.

        http://get.adobe.com/air/

        http://get.adobe.com/flashplayer/?promoid=BUIGP

        3) Restart your computer.

        4) Re-Install the VUDU-To-Go application. Start the download here http://www.vudu.com/in_home_disc_to_digital.html

        If that doesn't resolve the issue, please gather the following:

        ? Press and hold the "Windows Key" on your keyboard and also press the letter "r"
        ? A window that says "Run" should appear. Please type in "dxdiag", without the quotation marks, and hit enter. A window with some of your system settings will come up.
        ? If this is your first time doing this, a window asking if you would like to check all drivers will appear, click "Yes". Finally a window with some of your system settings should come up.
        ? At the bottom of that window there will be a button that says "Save all information...", please click on that and save to your computer. Please send that file as an attachment by replying to this email.

        We appreciate your patience and assistance in this matter and hope to have a resolution soon.
        Thank you and have a wonderful day!

        Has anyone found something different that works. I know my computer is registering the dvd information since I can play them and Flixster beta recognizes the dvds so I am thinking maybe something up with the programming.

        Thanks

        Comment


          #5
          Re: Error reading disc.

          Originally posted by Mattumanu View Post
          Hello,

          Every disc I've tried so far gives me this error message.



          The reason I've never taken any discs to walmart is because it's a hassle. I'd rather have this work here, I have enough movies to take advantage of the discount.

          The movies I've tried so far were Shrek, Kick-*** and The Dark Crystal.
          I've been able to convert several Blu-Ray discs but I get this same problem with every DVD I've tried to convert. I have literally hundreds of DVDs and have tried a few random ones that Vudu's web site does indicate are available to be converted but no luck. I'm wondering if it's the beta softwares problem with DVD conversion?

          Comment


            #6
            Re: Error reading disc.

            Originally posted by Mattumanu View Post
            Hello,

            Every disc I've tried so far gives me this error message.



            The reason I've never taken any discs to walmart is because it's a hassle. I'd rather have this work here, I have enough movies to take advantage of the discount.

            The movies I've tried so far were Shrek, Kick-*** and The Dark Crystal.

            I'm having the same issues. Anyone know of a solution?

            Comment


              #7
              Re: Error reading disc.

              Originally posted by bickelk View Post
              I'm having the same issues. Anyone know of a solution?
              The solution that worked for me was to use an external DVD drive. I was having the same error message with all my DVDs. Luckily for me, I have an external drive that I just plugged into the USB port and it worked. But, of course, this solution is only effective if you have an external drive!

              Comment


                #8
                Re: Error reading DVD disc.

                Originally posted by quackman View Post
                The solution that worked for me was to use an external DVD drive. I was having the same error message with all my DVDs. Luckily for me, I have an external drive that I just plugged into the USB port and it worked. But, of course, this solution is only effective if you have an external drive!
                In order to go public we have implemented the encryption protection which would prohibit any ISO mount, or region free software. That restriction somehow is too strict for some DVD drive.

                Please make sure:
                - you don't have any ISO mounted software at the time VUDU to Go running
                - turn off region free software
                - Set your DVD drive to have region 1 if possible.

                Fortunately it can work around with an external USB in the case that your internal DVD drive firmware has some region modification.

                We are really sorry for the inconvenience that may cause but there is some rule that we must follow in order to open it to public.

                LLN

                Comment


                  #9
                  Re: Error reading DVD disc.

                  Originally posted by LocN View Post
                  Please make sure:
                  - you don't have any ISO mounted software at the time VUDU to Go running
                  - turn off region free software
                  - Set your DVD drive to have region 1 if possible.
                  LLN
                  How do I go about checking these three items? I'm using a U.S. laptop with Win 8. I presume the DVD should already be set to region 1. I don't know how to check for region free software, nor ISO mounted software.

                  Comment


                    #10
                    Re: Error reading DVD disc.

                    Originally posted by bickelk View Post
                    How do I go about checking these three items? I'm using a U.S. laptop with Win 8. I presume the DVD should already be set to region 1. I don't know how to check for region free software, nor ISO mounted software.
                    You should be able to view the properties of the drive in question. I know in Win7, from Windows Explorer, you can right click on the drive and select Properties, select the Hardware tab, select your drive and click Properties, in the popup window there is a DVD Region tab which should show the "Current Region".

                    In terms of region free software or ISO mounted software, unless you specifically installed these yourself then you shouldn't have to worry about those being an issue.

                    Comment


                      #11
                      Re: Error reading DVD disc.

                      Originally posted by rdodolak View Post
                      You should be able to view the properties of the drive in question. I know in Win7, from Windows Explorer, you can right click on the drive and select Properties, select the Hardware tab, select your drive and click Properties, in the popup window there is a DVD Region tab which should show the "Current Region".

                      In terms of region free software or ISO mounted software, unless you specifically installed these yourself then you shouldn't have to worry about those being an issue.
                      I verified the DVD drive region is "1" and I doubt I have region free software or ISO mounted software. Therefore, LocN's solution didn't help me. I also tried the other solution listed above - although I haven't sent in any dxdiag info - and still no luck.

                      I will try a different computer and drive next. Fingers crossed.

                      Comment


                        #12
                        Re: Error reading DVD disc.

                        Originally posted by bickelk View Post
                        I verified the DVD drive region is "1" and I doubt I have region free software or ISO mounted software. Therefore, LocN's solution didn't help me. I also tried the other solution listed above - although I haven't sent in any dxdiag info - and still no luck.

                        I will try a different computer and drive next. Fingers crossed.
                        We know we put in the restriction for encryption and that causes some PC just can't convert any DVD. However we couldn't really see what the problem is and how to fix it. When it happens it's on that drive only. Right now we can only have workaround to use external drive but would love to have a reproducible case and the cause.

                        LLN

                        Comment


                          #13
                          Re: Error reading DVD disc.

                          I seem to basically have the same issue. Nothing I've done helps. Uninstalling/reinstalling AIR, Flash, and VUDUToGo made no difference. I have no ISO's mounted, and really other than Windows 8 itself, nothing that could even mount an ISO installed. And no region-free software installed. The drive is region 1, and as I mentioned in the other thread also has been updated to the latest firmware (it's an LG BH12LS38 model).

                          I have noticed when I'm using a VPN to the internet the Blu-ray detection always reports a communication error. Turning it off and just going direct through my local cable ISP fixes that. There's no difference in the behavior of a regular DVD.

                          Comment


                            #14
                            Re: Error reading DVD disc.

                            Both of you have Win8 ... could that be the common thread?

                            Comment


                              #15
                              Re: Error reading DVD disc.

                              Originally posted by rdodolak View Post
                              Both of you have Win8 ... could that be the common thread?
                              Except that I also Windows 8 on my laptop, which works fine... well, other than the nuisance of having to use the software eject feature and manually refreshing the drives to get VUDUToGo to recognize a disc change most of the time.

                              Comment

                              Working...
                              X