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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Error reading DVD disc.

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    Re: Error reading DVD disc.

    Originally posted by rdodolak View Post
    So, every DVD gives the same message and not a single one works?
    This is exactly the same symptom I have. What OS are you running? Not a single disc works on 2 different machines.

    Comment


      Re: Error reading DVD disc.

      Any updates on this?

      Comment


        Re: Error reading DVD disc.

        Ok, Looks like I've been able to narrow it down to what seems to me to be a software configuration issue.

        My buddy had a blu-ray rom drive that I put in my desktop that was having this issue. I then proceeded to try and convert a blu ray (the Dark knight) and it worked great.

        I then tried about 15-20 DVD's and all of them did NOT work. I was getting the same error as before. It appears there is some kind of software issue (most likely with windows 8 64 bit?) causing this to not work on these systems. Either that or something that has been installed on all of these systems in common.

        Comment


          Re: Error reading DVD disc.

          I could reproduce the issue on Lenovo G580 thanks to tksams. It's not simple thing for me to have a workaround yet and we will need to work with GN on this.

          No ETA yet as we have a dependency on external resource, but we are working on it.


          LLN

          Comment


            Re: Error reading DVD disc.

            Originally posted by LocN View Post
            I could reproduce the issue on Lenovo G580 thanks to tksams. It's not simple thing for me to have a workaround yet and we will need to work with GN on this.

            No ETA yet as we have a dependency on external resource, but we are working on it.


            LLN
            Can you please let us know as soon as you have some idea of ETA?

            Comment


              Re: Error reading DVD disc.

              Any Updates?

              Comment


                Re: Error reading DVD disc.

                I'm sure Loc will post an update as soon as he has something new for us to share.

                Comment


                  Re: Error reading DVD disc.

                  For people having trouble reading discs if you have a program installed called AnyDVD uninstall it and try again. This program changes how discs are read I believe thus making your discs not read properly.

                  Comment


                    Re: Error reading DVD disc.

                    Originally posted by MoWeb View Post
                    For people having trouble reading discs if you have a program installed called AnyDVD uninstall it and try again. This program changes how discs are read I believe thus making your discs not read properly.
                    It's true that AnyDVD or other software which may do ISO mouting, decrypting may give VUDU to Go software false positive error reading. However for the issue of the Lenovo G580, it's not AnyDVD. I've tried to uninstall 3rd party software but I couldn't workaround the issue. We are working with GN to understand this issue.

                    Anything you can find, please share.

                    LLN

                    Comment


                      Re: Error reading DVD disc.

                      Originally posted by MoWeb View Post
                      For people having trouble reading discs if you have a program installed called AnyDVD uninstall it and try again. This program changes how discs are read I believe thus making your discs not read properly.
                      AnyDVD doesn't have to be uninstalled it just has to be disabled.

                      Comment


                        Re: Error reading DVD disc.

                        Originally posted by rdodolak View Post
                        AnyDVD doesn't have to be uninstalled it just has to be disabled.
                        Thanks...I don't really know much about this program I'm just trying to help everyone

                        Comment


                          Re: Error reading DVD disc.

                          I have found the fix for the Lenovo G580 and I can't be certain if it is applicable for any other hardware, OS setup.

                          To have VUDU To Go working without "error reading" issue, you can upgrade "Intel Rapid Storage Technology" (a reboot is required). The current version is 12.5.0.1066. The one came with Lenovo G580 is 11.6.0.1030 and this one has problem with VUDU to Go.

                          I read the info about this technology and it's mainly for RAID configuration. However it does help single drive with below paragraph:
                          "Intel Rapid Storage Technology provides benefits to users of single drives as well. Through AHCI, storage performance is improved with Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive."

                          I have tested and uninstalling the software would not crash your windows installation. As the page wrote it may use more power consumption for single drive installation. Of course you can upgrade to feel safer to have it.

                          Since the current version of IRST solve this issue we will not work with GN for the solution.

                          So far we know that any RAID configuration in BIOS or driver, and ISO mount, or decrypting software may cause this issue.

                          Please let us know if this upgrade can solve your issue. If it does not please look for drivers, software for RAID setup in the case you don't have RAID configuration.

                          LLN
                          Last edited by LocN; 06-28-2013, 07:17 AM. Reason: Upgrade IRST info

                          Comment


                            Re: Error reading DVD disc.

                            Originally posted by LocN View Post
                            I have found the workaround for the Lenovo G580 and I can't be certain if it is applicable for any other hardware, OS setup. ...
                            As an additional data point, it's not applicable with my hardware/setup. My computer came with Intel Rapid Storage Technology (10.6.0.1002) installed but it only has a single drive installed. The VuduToGo app seems to work fine other than the previously known titles which don't work with the application.

                            Comment


                              Re: Error reading DVD disc.

                              Originally posted by rdodolak View Post
                              As an additional data point, it's not applicable with my hardware/setup. My computer came with Intel Rapid Storage Technology (10.6.0.1002) installed but it only has a single drive installed. The VuduToGo app seems to work fine other than the previously known titles which don't work with the application.
                              The version of IRST came with G580 is 11.6.0.1030 for W8/64. You may want to upgrade your IRST to see if you can see the issue (I suggest NOT )

                              Anyway, I don't have exposure to all possible hardware/BIOS/IRST versions to know which combination can have this issue.

                              LLN

                              Comment


                                Re: Error reading DVD disc.

                                Originally posted by LocN View Post
                                The version of IRST came with G580 is 11.6.0.1030 for W8/64. You may want to upgrade your IRST to see if you can see the issue (I suggest NOT )

                                Anyway, I don't have exposure to all possible hardware/BIOS/IRST versions to know which combination can have this issue.

                                LLN
                                hehe, I might have to give it a go. You can always revert back to an older version. Looks like Intel has a never version available (12.5.0.1066).

                                https://downloadcenter.intel.com/Sea...tel%c2%ae+RST)

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