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In-store D2D will access your VUDU ToGo shopping cart

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  • shadow316
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    This just happened to me, except this time all that happened was that my VUDU2Go list was wiped out completely. I have to redo all the discs I had previously saved there. Luckily there were only 7 and the only reason I had them sitting there is that I was waiting to get to 10 to get the deal. Glad I have until August 31st to fix it

    Leave a comment:


  • LuzRinggold
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    I can also confirm that Walmart will access your VUDU ToGo list in the store!

    You get better assistance and answers from the forum then you do entering a case. I understand that entering a case is necessary for many problems, but often they are very quick to close the case and send back what they think is the answer instead of fully understanding the problem and researching the issue. Based on my past experience with customer care, I don't think many of the people responding to cases really know how Vudu's systems work.

    Leave a comment:


  • Fixter
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    I can confirm that they are still pulling both carts at wal-mart. They pulled in my at home cart and proceeded it and I was surprised when my total did not match my printout. I was forced to pay the extra as they "had no way to undo it" and the system wouldn't let them adjust the transaction in the register, at least 8 different people were called in to help. They apologized but said I would need to contact VUDU. It wasn't until I though to pull up VUDU on my phone that I realized it had brought t in 3 movies from my at home cart.

    This was after this response from support before I went to walmart:

    "Thank You for contacting VUDU Customer Care. The list you have created at home from teh VUDU To Go application, will remain as a transaction only capable of being done from home. Walmart will only be able to pull up the list done on our web site or you can simply take the films you wish to convert. That flaw has been fixed. If you have any other questions or concerns please feel free to respond to this email or call our live line below.

    Thank You for your services
    We appreciate your business,

    Vicky
    Customer Care Specialist
    1-888-554-VUDU
    support@vudu.com"

    Leave a comment:


  • LuzRinggold
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by rdodolak View Post
    How long ago was this?
    It was last Tuesday or Wednesday, can't remember which.

    Leave a comment:


  • rdodolak
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by LuzRinggold View Post
    Unless they have just changed this both carts are accessed when you do an in-store D2D. Walmart confirmed one of my DVDs that I had sitting in Vudu ToGo and left out one that I took with me to do in the store. I had to make a second trip back to get them to do the right movie. Because of Walmart's constant mistakes, and the fact that Vudu ToGo isn't recognizing as many movies as before, I have given up on trying to accumulate 10 for a discount.
    How long ago was this?

    Leave a comment:


  • LuzRinggold
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by rdodolak View Post
    The carts are now separate with the exception if you remove titles from your At Home D2D cart those same titles will be transferred to your In Store D2D cart. However, the same isn't true in the opposite direction.
    Unless they have just changed this both carts are accessed when you do an in-store D2D. Walmart confirmed one of my DVDs that I had sitting in Vudu ToGo and left out one that I took with me to do in the store. I had to make a second trip back to get them to do the right movie. Because of Walmart's constant mistakes, and the fact that Vudu ToGo isn't recognizing as many movies as before, I have given up on trying to accumulate 10 for a discount.

    Leave a comment:


  • rdodolak
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by Fixter View Post
    I saw mentioned that someone thought this has been fixed and that the carts are now seperate, is there any confirmation of that. My searches have not found a definitive answer.
    Thanks!
    The carts are now separate with the exception if you remove titles from your At Home D2D cart those same titles will be transferred to your In Store D2D cart. However, the same isn't true in the opposite direction.

    Leave a comment:


  • Fixter
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    I saw mentioned that someone thought this has been fixed and that the carts are now seperate, is there any confirmation of that. My searches have not found a definitive answer.
    Thanks!

    Leave a comment:


  • rdodolak
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by cpr3584 View Post
    I do not have a BD drive so i usually add titles then go to Walmart. it wont let me do it anymore and tells me to download VUDU 2 GO and i cannot add any movies from there. if i bring the discs up to walmart can they add them from the store
    You need to use this link for in store D2D.

    http://www.vudu.com/disc_to_digital.html

    Leave a comment:


  • cpr3584
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    I do not have a BD drive so i usually add titles then go to Walmart. it wont let me do it anymore and tells me to download VUDU 2 GO and i cannot add any movies from there. if i bring the discs up to walmart can they add them from the store

    Leave a comment:


  • lujan
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by Grey Ghost View Post
    Earlier releases won't run, they force you to update to the new version.
    Oh yeah, I remember now.. that's too bad. Why didn't they work out a contingency plan as customers like us are SOL because the Vudu2Go application doesn't recognize a lot of movies and you are forced to go to the store to do the D2D at twice the promotional price. Did they do this on purpose?

    Leave a comment:


  • Grey Ghost
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by lujan View Post
    Can anyone PM with the earlier release .exe and I can try again?
    Earlier releases won't run, they force you to update to the new version.

    Leave a comment:


  • lujan
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by MaxH View Post
    I think Loc said that to fix the deleted cart issue in the last release they separated the carts for in-store and at-home D2D.
    Can anyone PM with the earlier release .exe and I can try again?

    Leave a comment:


  • MaxH
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by lujan View Post
    I went to the local Walmart to ask them to add these to my cart and they said that they did. I then went home and it was not on my Vudu2Go cart. I spent an hour with Vudu on the phone and they said they couldn't do anything for me because the Vudu and Walmart systems are different even though they're the same company.
    I think Loc said that to fix the deleted cart issue in the last release they separated the carts for in-store and at-home D2D.

    Leave a comment:


  • lujan
    replied
    Re: In-store D2D will access your VUDU ToGo shopping cart

    Originally posted by rdodolak View Post
    I never understood the inconsistencies. Are you using Blu-rays or DVDs? The Hard Rain Blu-ray worked for me on 3/31/2013.

    Another peculiar thing I noticed is that the original Predator Blu-ray release came up as not eligible for D2D but the Predator: Ultimate Hunter Edition Blu-ray worked fine. Not sure why one wouldn't qualify but the other would.
    All of the ones I'm trying to convert are blu-rays.

    Leave a comment:

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