Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

I have a problem:

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #31
    Re: I have a problem:

    Originally posted by Walter-S_North_Carolina View Post
    ...yup. Me too.

    when given the choice, I grab the one with the purple UV logo instead of just the Vudu one.

    I knew what was getting with Pulp Fiction...it was clearly a Vudu logo, but 2 others had a purple & yellow sticker which look remarkably like the standard UV sticker, but were not....and I left my reading glasses home.

    Comment


      #32
      Re: I have a problem:

      Originally posted by JayJB View Post
      I knew what was getting with Pulp Fiction...it was clearly a Vudu logo, but 2 others had a purple & yellow sticker which look remarkably like the standard UV sticker, but were not....and I left my reading glasses home.
      I agree, the two look very close and this seems to be an unfair use of packaging. If some soda came out with a label very close to the Pepsi logo, there would be all kinds of complaints.

      Comment


        #33
        Re: I have a problem:

        Originally posted by Walter-S_North_Carolina View Post
        I agree, the two look very close and this seems to be an unfair use of packaging. If some soda came out with a label very close to the Pepsi logo, there would be all kinds of complaints.
        The logo, yes, however, I see plenty of generics mimicing the color scheme of Pepsi or Coke for their entire product line (take a look at 'Sam's Choice' next time you do a D2D). It aids in consumer recognition, but it's still not a bottle of Coke (good enough for my taste, the same as a Vudu copy is fine for me if a UV copy is unavailable).

        Comment


          #34
          Re: I have a problem:

          Kind of a good news/bad news report here. Good news is, I found Quantum of Solace in the 7.88 Blu-Ray bin with a VUDU digital copy! I know it's not UV, but it was a deal I couldn't pass up and it redeemed HDX.

          Now for the bad news. I also grabbed a copy of Face/Off and that redeemed SD from Blu-Ray. This was a UV code and the first time I've ever had one redeem as SD from a Blu-Ray. I will be putting in a support ticket on this. Hopefully I can get this resolved and upgraded to HDX.

          Comment


            #35
            Re: I have a problem:

            Glad you found a few. "Face Off" cost $19.25 for the HDX EST version.

            $8 is a big savings (assuming you can get the SD copy upgraded to HDX).

            I am not sure if Vudu support will be able to help if it is showing in your UVVU profile as "SD".

            I am assuming it is. If so, I think you would need to take it up with the studio. In this case, Paramount.

            I had HP-DH#2 redeemed into UV via Flixster. I owned the bluray, but it went in as "SD". I too didn't think that was fair. I took the matter up first with Flixster and then with WB. After about ten days of e-mail tennis, it got corrected and now shows HD in UVVU and HDX in Vudu.

            Comment


              #36
              Re: I have a problem:

              Originally posted by shadow316 View Post
              Kind of a good news/bad news report here. Good news is, I found Quantum of Solace in the 7.88 Blu-Ray bin with a VUDU digital copy! I know it's not UV, but it was a deal I couldn't pass up and it redeemed HDX.

              Now for the bad news. I also grabbed a copy of Face/Off and that redeemed SD from Blu-Ray. This was a UV code and the first time I've ever had one redeem as SD from a Blu-Ray. I will be putting in a support ticket on this. Hopefully I can get this resolved and upgraded to HDX.
              That may be a movie that only SD is available via digital copy redemption. There are a few other movies out there still, that only redeem SD. Have you submitted your support ticket yet? I can grab you case if you already have.
              Dan H.
              VUDU QA

              Comment


                #37
                Re: I have a problem:

                Originally posted by DanielH View Post
                That may be a movie that only SD is available via digital copy redemption. There are a few other movies out there still, that only redeem SD. Have you submitted your support ticket yet? I can grab you case if you already have.

                Thanks DanielH! I did open a support ticket already, and received a response in less than 12 hours ON A SUNDAY! Got it upgraded to HDX without any issues or back and forth. Very happy with this result and great customer support on a holiday weekend!

                Comment


                  #38
                  Re: I have a problem:

                  I posted this previously on June 21, and a support ticket was opened by FelipeF (Vudu forum moderator) but no results as yet, so I figured I'd try again...

                  I used Vudu-to-Go to get "The Italian Job" (1969, Michael Caine version) using a DVD (not Bluray). VTG informed me that it was only available in HD. I figured I'd go for the HD conversion, and got the film.

                  The film appears on the Ultraviolet site, and on Vudu, but is not available for play on Vudu on my PC or Android tablet. It only lets me play the trailer. It works fine on my Xbox. I can view the film on another UV provider (in either HD or SD), but not on Vudu. (By the way, Vudu shows this as only being available for SD play on PC.)

                  I understand that all films may not be available from all providers, but given that Vudu sold me this (and only allowed the HD upgrade) I'd think that Vudu playback should not be a problem....I also thought that when getting an HD film, it automatically allows SD, as well.

                  Any help is appreciated.

                  Comment

                  Working...
                  X