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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

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    My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

    So I finally got all the movies I wanted to do loaded into my in home D2D cart last night and when I went to check out it gave me an error. So I closed the program, went back in and tried to check out and got the same error. This time though it emptied my cart and now I have nothing in my in home D2D cart. I checked the website and look at the in store D2D cart and nothing is in there either.

    So this morning I decide to check again and now everything is in my in store D2D cart and nothing in my in home D2D cart. Is there a way this can be fixed. I had borrowed a blu-ray drive from a friend but already gave it back to them and my collection is split between 3 different locations now so this took me a few weeks to finally get the 50+ movies in my cart.

    With this happening and with random movies losing UV compatibility and being removed from my uvvu.com locker (which I don't think should ever happen if I'm understanding what UV is all about, having rights to titles forever once you have them) I might just have call it a day from vudu and uvvu and go back to itunes. I love my roku and streaming my vudu through it but there is no guarantee that vudu will be here in the future. Walmart killed their music service and they could do the same with vudu. iTunes on the other hand will never be going anywhere and people might hate apple and their products but for me their stuff always just works for me. My Macbook Pro, iPad 3rd gen, iPhone 4S (waiting for 5S to be released) and appleTV have always just worked and with iTunes in the cloud it's hard to beat. Now if iTunes were to start a D2D program it would be game over IMO.

    #2
    Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

    I would call the Vudu customer service phone number at 888-554-8838 and see if they can restore your VuduToGo cart. I've found that calling is the best way since sending emails might take a long time. Good luck and let us know how it went.

    Comment


      #3
      Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

      Originally posted by bjeong1381 View Post
      So I finally got all the movies I wanted to do loaded into my in home D2D cart last night and when I went to check out it gave me an error. So I closed the program, went back in and tried to check out and got the same error. This time though it emptied my cart and now I have nothing in my in home D2D cart. I checked the website and look at the in store D2D cart and nothing is in there either.
      We are looking into this. Can you tell me what kind of error you saw?

      Comment


        #4
        Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

        Originally posted by LocN View Post
        We are looking into this. Can you tell me what kind of error you saw?
        I can't remember what error it was. Sorry!

        Comment


          #5
          Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

          Same thing just happened to me. I had 6 titles in my at home cart from yesterday...opened up Vudu to go today and my cart is empty. After seeing this thread I look @ my in store cart and sure enough there were the movies I hadn't bought yet. On phone support now to see if I can get them back in. I know I could get the physical disks again, but I let a friend borrow 2 of the movies.

          Comment


            #6
            Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

            I have seen VUDU To Go movies loaded to the in store cart in the past. After a disc is recognized if the checkout is not completed and for some reason the in app cart has movies removed, those movies are automatically added to the in store system. I verified this a few times with loading movies that were SD only. I would delete those movies out of the cart and notice they were loaded to the store system.

            For the movies still in your possession you can remove them out of the store cart an rescan in the app to complete the purchase. The titles not available any longer will require VUDU's assistance.

            Comment


              #7
              Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

              Well that was 30 minutes of my life wasted. No real help from Vudu on this issues. Basically just try again. Great....

              Comment


                #8
                Re: My in home D2D cart moved to my in store D2D cart...PLEASE HELP!!!

                Originally posted by Blurayfan View Post
                I have seen VUDU To Go movies loaded to the in store cart in the past. After a disc is recognized if the checkout is not completed and for some reason the in app cart has movies removed, those movies are automatically added to the in store system. I verified this a few times with loading movies that were SD only. I would delete those movies out of the cart and notice they were loaded to the store system.

                For the movies still in your possession you can remove them out of the store cart an rescan in the app to complete the purchase. The titles not available any longer will require VUDU's assistance.
                I've seen a similar behavior where if a title is recognized by the VuduToGo app but you click cancel instead of adding that title to your cart then it will appear in your In Store D2D list. I've also seen the same behavior as you've mentioned where if you remove a title from your cart it gets added to your In Store D2D list.

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