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Can't see my movies in UltraViolet or Flixster...

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    Can't see my movies in UltraViolet or Flixster...

    I have purchased 9 movies through Vudu as well as 1 movie at B&N that came with an Ultra Violet copy that I then redeemed through Vudu.

    All 10 movies have the UV Logo and are as follows:

    Purchased Through Vudu-
    1. Taken 2
    2. Radio
    3. Looper
    4. Friday Night Lights
    5. Bourne Legacy
    6. Ted
    7. Moneyball
    8. 21 Jump Street
    9. Hunger Games

    Purchased Through B&N & Redeemed Through Vudu:
    1. 42


    All of these movies show in my Vudu account, however when I login through UltraViolet and click "Our Collection: it does not show any of the movies. It instead has a box that says "Start your UltraViolet collection today by adding movies and TV shows" Then it has some more explanation on how to find out if your movie is UV and finally a box link that says "Learn More" then re-directs me to the home page.

    I logged into Flixster as well and clicked on "Collection". At the very top it says "Checking Ultra Violet for new titles..." for about 5 seconds then returns no results even though I have 10 UV movies (which as I stated before do not show up in my UV collection)

    I have tried signing out of each individual account as well as unlinking and nothing has seemed to work. Thanks.

    #2
    Re: Can't see my movies in UltraViolet or Flixster...

    Originally posted by carterdonaldson View Post
    I have purchased 9 movies through Vudu as well as 1 movie at B&N that came with an Ultra Violet copy that I then redeemed through Vudu.

    All 10 movies have the UV Logo and are as follows:

    Purchased Through Vudu-
    1. Taken 2
    2. Radio
    3. Looper
    4. Friday Night Lights
    5. Bourne Legacy
    6. Ted
    7. Moneyball
    8. 21 Jump Street
    9. Hunger Games

    Purchased Through B&N & Redeemed Through Vudu:
    1. 42


    All of these movies show in my Vudu account, however when I login through UltraViolet and click "Our Collection: it does not show any of the movies. It instead has a box that says "Start your UltraViolet collection today by adding movies and TV shows" Then it has some more explanation on how to find out if your movie is UV and finally a box link that says "Learn More" then re-directs me to the home page.

    I logged into Flixster as well and clicked on "Collection". At the very top it says "Checking Ultra Violet for new titles..." for about 5 seconds then returns no results even though I have 10 UV movies (which as I stated before do not show up in my UV collection)

    I have tried signing out of each individual account as well as unlinking and nothing has seemed to work. Thanks.
    My guess is your link between Vudu and Ultraviolet is somehow not right. Try this:

    1. In your UV account click on the "Our Account" tab.
    2. Select your user which would be the first icon in the list.
    3 On the left side of that window click "Linked Services"
    4. If Vudu is linked click unlink and "Save Changes".
    5. Log out of both UV and Vudu.
    6 Login back in to Vudu and where your unsername is located on the Vudu site click the "Ultraviolet Info" selection.
    7. It should ask you to link a UV account.
    8. Follow the linking instructions.

    After that you should be good to go. I hope this is easy to follow.

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