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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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The Place Beyond The Pines

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    The Place Beyond The Pines

    Not sure why I keep getting shunned on this issue but the previous thread was locked and now my support tickets are being ignored.

    I have this movie in my UV and it won't port over to VUDU.

    I have talked to CinemaNow and they say it's VUDU's issue and VUDU says it's CinemaNow's issue.

    I don't understand how it could be CinemaNow's issue though if it's in my UV.

    Can someone PLEASE help me on this.....

    #2
    Re: The Place Beyond The Pines

    Originally posted by ohmsy View Post
    Not sure why I keep getting shunned on this issue but the previous thread was locked and now my support tickets are being ignored.

    I have this movie in my UV and it won't port over to VUDU.

    I have talked to CinemaNow and they say it's VUDU's issue and VUDU says it's CinemaNow's issue.

    I don't understand how it could be CinemaNow's issue though if it's in my UV.

    Can someone PLEASE help me on this.....
    Getting the same exact answers ... pass the buck

    Comment


      #3
      Re: The Place Beyond The Pines

      Does it show up on another UV service like Flixster, M-go, Paramount or Nook video? If it shows up elsewhere then I don't think Vudu is off the hook on this.

      Comment


        #4
        Re: The Place Beyond The Pines

        Originally posted by Grey Ghost View Post
        Does it show up on another UV service like Flixster, M-go, Paramount or Nook video? If it shows up elsewhere then I don't think Vudu is off the hook on this.
        I've had a movie that showed up on every other provider except VUDU. VUDU still insisted they have the correct ALID because it was updated with a new encode. I found that hard to believe, the ALID should never change once issued.

        Comment


          #5
          Re: The Place Beyond The Pines

          Mine shows up on Flixster, only other service I use.

          You would think they would be willing to call CinemaNow and get this worked out because all we can get are entry level support people that don't know what the hell is going on.

          Very annoying.

          Comment


            #6
            Re: The Place Beyond The Pines

            Originally posted by Grey Ghost View Post
            Does it show up on another UV service like Flixster, M-go, Paramount or Nook video? If it shows up elsewhere then I don't think Vudu is off the hook on this.
            I can tell you that with a large library (I have 1836 titles) flixster, m-go nor cinemanow will even load my entire library. They all stop around 1000! All of these sites are powered by ROVIO and they really don't care about fixing it. I recently got an email from flixster stating that since this problem only affects a small number of account they are in no hurry to figure out hat is wrong with it.

            Comment


              #7
              Re: The Place Beyond The Pines

              Although I currently only have about 200 items in my UV locker, this is precisely why I stay the hell away from the CinemaNow and Flixster apps as much as possible, despite having them loaded on various devices. Heck, even when I had half of the movies I have now (about a week ago, before I purchased everything in my D2D cart ), the Flixster web site just spins that progress/loading wheel forever and has never displayed my collection properly.

              Comment


                #8
                Re: The Place Beyond The Pines

                I just got my blu ray copy and I don't see that I can input the code on Vudu yet. Mabye tomorrow since that is the official release date? I don't want to have to create an account with Universal just to redeem this.

                *Edit*
                It showed up on Vudu early evening on 08/05. Got it redeemed.

                Comment


                  #9
                  Re: The Place Beyond The Pines

                  Originally posted by Squatting Hen View Post
                  I just got my blu ray copy and I don't see that I can input the code on Vudu yet. Mabye tomorrow since that is the official release date? I don't want to have to create an account with Universal just to redeem this.

                  *Edit*
                  It showed up on Vudu early evening on 08/05. Got it redeemed.
                  I checked my ultraviolet locker i have 3 copies of this movie and none will come here. It was sd then it was upgraded to hd then it was re-added at cinemanow and still doesn't show up here or flixster. no idea what is going on with this movie.

                  Comment


                    #10
                    Re: The Place Beyond The Pines

                    Originally posted by mgfloy03 View Post
                    I checked my ultraviolet locker i have 3 copies of this movie and none will come here. It was sd then it was upgraded to hd then it was re-added at cinemanow and still doesn't show up here or flixster. no idea what is going on with this movie.
                    I am not sure. I would contact a mod here or contact Vudu customer service.

                    So far, I have always ignored the insert instructions and redeemed all my codes directly on Vudu's Ultraviolet Redemption page. I did have an issue recdntly with two Sony titles redeeming as SD when they should have been HD, but Vudu was able to fix that for me.

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