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Hugo redemption possible issues

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    Hugo redemption possible issues

    I recently purchased a bluray of the movie Hugo, but when I redeemed the code I was only given the SD version of the movie. I know this problem happens occasionally, and I contacted Paramount and they responded with 'there is not HD version of the movie available' which I know is crap as you can buy both the HD and HDX versions here on VUDU. Did anyone else have an issue with Hugo when redeeming? If so, were you able to get the HDX version through any sort of customer support? Thanks!

    #2
    Re: Hugo redemption possible issues

    My 3D copy of this came with a UV code and redeemed in HDX.

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      #3
      Re: Hugo redemption possible issues

      Originally posted by pghflyer View Post
      My 3D copy of this came with a UV code and redeemed in HDX.
      Me too... I wonder if they're only giving the HDX version with the 3D BD?

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        #4
        Re: Hugo redemption possible issues

        Originally posted by lujan View Post
        Me too... I wonder if they're only giving the HDX version with the 3D BD?
        I also received HD from redeeming a UV code at paramountmovies.com from my 3D Blu-ray Combo.

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          #5
          Re: Hugo redemption possible issues

          I redeemed from the regular blu and I got SD. This was earlier in the 2013. Who do you contact regarding this movie paramount or Warner? Anytime I get a sd code from a blu I try to find out why. Thanks

          EDIT: I've contacted Flixster to see if they can point me in the right direction with this title since I think its a WB flick. I still have the ticket from the blu that I redeemed along time ago. Hoping they will upgrade it. I also contacted Paramount as well. I will post if I have any luck getting it upgraded.

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