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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe help

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    #16
    Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

    Thank you mods. I'm just trying to point out some issues before my history gets out of hand. Also to help stop vudu pandemic with this happening with other users. People handling the cases just didnt seem to care. All i wanted to hear is that they were trying to do something in the first place. Not ignore my case and close them without a word. I do understand it's not just a point and click solution. So i will sleep better at night knowing that people are now working on it. Yes i did redeem this title through flixster. But i do research before i redeem a title and lots of people said that when they redeemed through vudu it came up sd and hd through flixster. So instead of going through all hassel trying to get vudu to upgrade the movie. I did the simple thing and redeemed through flixster to make it easier on myself. Lol came back to bite me. But that is good advice for people google movie redemption problems before you redeem so your not circle jerking, trying to fix problems.

    Comment

      #17
      Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

      I hear you. Did you redeem your copy?

      Originally posted by TheNewGuy View Post
      Thank you mods. I'm just trying to point out some issues before my history gets out of hand. Also to help stop vudu pandemic with this happening with other users. People handling the cases just didnt seem to care. All i wanted to hear is that they were trying to do something in the first place. Not ignore my case and close them without a word. I do understand it's not just a point and click solution. So i will sleep better at night knowing that people are now working on it. Yes i did redeem this title through flixster. But i do research before i redeem a title and lots of people said that when they redeemed through vudu it came up sd and hd through flixster. So instead of going through all hassel trying to get vudu to upgrade the movie. I did the simple thing and redeemed through flixster to make it easier on myself. Lol came back to bite me. But that is good advice for people google movie redemption problems before you redeem so your not circle jerking, trying to fix problems.

      Comment

        #18
        Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

        Originally posted by watcherseven View Post
        I have had more issues with redeeming a code from vudu than studios.

        Vudu sometimes redeems in SD for blu-ray films and unlike Flixster or a major studio, will not upgrade the film if they do have have the code in there system.

        Always use Flixster, Studios, and then VUDU in that order and you will get your blu-ray UV to be in HD.
        I have close to 800 movies and always redeem through vudu. Havent had any troubles like that. Flixster doesnt even load half the time or when i redeem through them it takes forever, When it updates my movies takes forever. What movies did you redeem that came up sd? killing them softly is one of them i heard about about redeeming sd.

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          #19
          Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

          Originally posted by TheNewGuy View Post
          I have close to 800 movies and always redeem through vudu. Havent had any troubles like that. Flixster doesnt even load half the time or when i redeem through them it takes forever, When it updates my movies takes forever. What movies did you redeem that came up sd? killing them softly is one of them i heard about about redeeming sd.
          Jurrassic Park was the last major title, I had to actually purchase a second copy to get the HD version from Universal's website as the code was used on vudu first, but there have been others before

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            #20
            Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

            Originally posted by watcherseven View Post
            Jurrassic Park was the last major title, I had to actually purchase a second copy to get the HD version from Universal's website as the code was used on vudu first, but there have been others before
            Sometimes, the 3D version of the movie will give you the HD version and the blu-ray 2D version gives the SD version which doesn't make sense to me. Both versions should give you the HD version and the DVD should give the SD version.

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              #21
              Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

              Looks like they have may have fixed this hasnt redeemed since yesterday. Jurassic park 1 redeemed hdx for me, Jurassic 2 and 3 redeemed sd only because its from the trilogy(mainly because it was older release that didnt support uv at the at the time, if would have redeemed through univeral website would have got hdx), but the newer indiavidual releases of jurassic redeemed hdx on vudu no problem.

              Comment

                #22
                Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

                You could be right, but give it more time before you can breathe a sigh of relief. Mine started from 6/13 to 7/28 then it started again on 8/7 for one day and then started again on 8/19 up until 2 days ago.

                Where did you redeem your copy?

                Originally posted by TheNewGuy View Post
                Looks like they have may have fixed this hasnt redeemed since yesterday. Jurassic park 1 redeemed hdx for me, Jurassic 2 and 3 redeemed sd only because its from the trilogy(mainly because it was older release that didnt support uv at the at the time, if would have redeemed through univeral website would have got hdx), but the newer indiavidual releases of jurassic redeemed hdx on vudu no problem.

                Comment

                  #23
                  Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

                  flixster, i stated that a few posts ago...

                  Comment

                    #24
                    Re: Killing them softly, Redeeming 10+ times a dabad customer service..Jake, felipe h

                    Originally posted by TheNewGuy View Post
                    Looks like they have may have fixed this hasnt redeemed since yesterday. Jurassic park 1 redeemed hdx for me, Jurassic 2 and 3 redeemed sd only because its from the trilogy(mainly because it was older release that didnt support uv at the at the time, if would have redeemed through univeral website would have got hdx), but the newer indiavidual releases of jurassic redeemed hdx on vudu no problem.
                    Just curious -- you say you got UV from old digital copy codes on a pre-UV box set? The codes from my set never worked when I tried them.

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