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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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MARS ATTACKS

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    #1

    MARS ATTACKS

    MARS ATTACKS is the ONLY movie in my Ultraviolet/Vudu collection that will not play on a streaming device. It lists the movie on the VUDU homepage in My Movies, but doesn't show up on any of my streaming devices. I can watch this on my computer only. Why?

    You would think something like this would not be a big issue.

    So, my collection online is 208 movies, but on my Roku, it is 207. So aggravating!
    Tags: None
    #2
    Re: MARS ATTACKS

    Mars Attacks is one of about 5 that I have that will not appear on my Roku device. Here are all the movies that I know about that will not show/play on Roku and maybe some other devices:

    Mars Attacks!
    Pale Rider
    Scooby-Doo and the Samurai Sword
    Dial M For Murder
    Blood Work

    I entered a case back in July asking them to get a new version of the movie that will stream on Roku. They closed my case without a resolution. I have just entered a new case to jog their memory. It wouldn't hurt for you to also enter a case. My thinking is that the more people are screaming about something, the more likely it will get addressed.

    Comment

      #3
      Re: MARS ATTACKS

      Originally posted by LuzRinggold View Post
      Mars Attacks is one of about 5 that I have that will not appear on my Roku device. Here are all the movies that I know about that will not show/play on Roku and maybe some other devices:

      Mars Attacks!
      Pale Rider
      Scooby-Doo and the Samurai Sword
      Dial M For Murder
      Blood Work

      I entered a case back in July asking them to get a new version of the movie that will stream on Roku. They closed my case without a resolution. I have just entered a new case to jog their memory. It wouldn't hurt for you to also enter a case. My thinking is that the more people are screaming about something, the more likely it will get addressed.
      I got 8 such movies one of them being Scooby-Doo and the Samurai Sword, and among others not listed.....I forget which ones they are......I know two more are Assassins and Nothing But Trouble....

      Comment

        #4
        Re: MARS ATTACKS

        Originally posted by herno74 View Post
        MARS ATTACKS is the ONLY movie in my Ultraviolet/Vudu collection that will not play on a streaming device. It lists the movie on the VUDU homepage in My Movies, but doesn't show up on any of my streaming devices. I can watch this on my computer only. Why?

        You would think something like this would not be a big issue.

        So, my collection online is 208 movies, but on my Roku, it is 207. So aggravating!
        For a time, it wouldn't show up on my streaming devices. I contacted support. I never received a response, but the movie started showing up on my devices after I reported the problem. It has shown up on all devices ever since. I have found others online mention that it wouldn't show up for them on their devices.

        Comment

          #5
          Re: MARS ATTACKS

          Originally posted by Mega Powers View Post
          For a time, it wouldn't show up on my streaming devices. I contacted support. I never received a response, but the movie started showing up on my devices after I reported the problem. It has shown up on all devices ever since. I have found others online mention that it wouldn't show up for them on their devices.
          Is one of your devices Roku?

          Comment

            #6
            Re: MARS ATTACKS

            I thought it was just me having this issue. I find it both curious and disturbing that these are all Warner Bros titles who owns Flixster. Vudu has a Roku streaming app and Flixster does not. Are they trying to level the playing field? I hope not. This is another reason I'm getting more and more nervous about having movies in the cloud. We literally have very limited control over our collection and are at the mercy of streaming providers and content owners.

            Comment

              #7
              Re: MARS ATTACKS

              It is a known problem that some titles will not show up on ROKU due to audio content, apparently ROKU is unable to process the audio content and they will not show up in the ROKU locker.

              Silverado is one of those that will not show up in the ROKU title count, and it was one of the precursors to recognizing this issue.

              The issue was confirmed by VUDU in another thread (can not remember which one for the life of me). So, my Blu Ray players reflect one in same number of titles as VUDU on line, but ROKU does not due to this issue, as it relates to certain titles and their audio content.

              Comment

                #8
                Re: MARS ATTACKS

                Originally posted by MoWeb View Post
                I thought it was just me having this issue. I find it both curious and disturbing that these are all Warner Bros titles who owns Flixster. Vudu has a Roku streaming app and Flixster does not. Are they trying to level the playing field? I hope not. This is another reason I'm getting more and more nervous about having movies in the cloud. We literally have very limited control over our collection and are at the mercy of streaming providers and content owners.
                I agree, but we are suppose to have more "freedom" when it comes to streaming devices. That being said, I have nearly 1100 titles and only these 5 I am having a problem with. I doubt the fact that these five are all WB titles means there is any kind of conspiracy going on because I have many other WB titles that work just fine.

                Vudu indicated that they would have to notify the studio and wait for a new version of the movie to be created and that it might take some time. I don't know if WB has been contacted or not. If they have, I don't know how long ago and how many times WB has been reminded of this problem.

                Comment

                  #9
                  Re: MARS ATTACKS

                  Originally posted by Roxie_Muzic View Post
                  Silverado is one of those that will not show up in the ROKU title count, and it was one of the precursors to recognizing this issue.
                  Silverado will show up on Roku.

                  Comment

                    #10
                    Re: MARS ATTACKS

                    They must have fixed it then, because at one point it was a problem "child"

                    Comment

                      #11
                      Re: MARS ATTACKS

                      "City of Angels" (1998) is another absent from Roku. I too opened a support case and got the same response that it is due to a known audio incompatibility issue with the Roku and both Vudu and Roku engineers are working on a fix.

                      Comment

                        #12
                        Re: MARS ATTACKS

                        Originally posted by LuzRinggold View Post
                        Is one of your devices Roku?
                        No. Panasonic Blu-ray player and PS3.

                        Comment

                          #13
                          Re: MARS ATTACKS

                          Originally posted by Mega Powers View Post
                          No. Panasonic Blu-ray player and PS3.
                          Interesting...I was told that the problem was with the Roku device not being able to read these files. Sounds like the problem is more wide spread.

                          Comment

                            #14
                            Re: MARS ATTACKS

                            Originally posted by LuzRinggold View Post
                            Interesting...I was told that the problem was with the Roku device not being able to read these files. Sounds like the problem is more wide spread.
                            I have Mars Attacks. It plays back fine on PS3. I can not speak for the brd player app.

                            Comment

                              #15
                              Re: MARS ATTACKS

                              Originally posted by LuzRinggold View Post
                              Interesting...I was told that the problem was with the Roku device not being able to read these files. Sounds like the problem is more wide spread.
                              No, I was saying it DOES play on my Panasonic Blu-ray player. However, at one time it did not show up but now the issue seems to have worked itself out. I did contact support about it and it was quickly fixed.

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