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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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  • deeveon
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Babylon A.D. (Blu-ray UPC 0 24543 54384 8) is being recognized as Planet of the Apes.

    Leave a comment:


  • ChristopherRobin
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by Burn!! View Post
    I tried to convert Marvel Knights: Black Panther from disc to digital and received the message unable to Identify disc, then I typed in the name of the movie and it still stated unable to identify, while it lists all other marvel knights titles except black panther and you actually even have the digital copy of marvel knights black panther on vudu. Please update and fix this error
    That title is not even eligible for disc to digital.

    Leave a comment:


  • rebman6
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Unable to identify disc

    The FBI Story ISBN 1419833928 OR 012569816138
    MURDER AT 1600 ISBN 0790732149 OR 085391491521

    THANK YOU

    Leave a comment:


  • Burn!!
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    I tried to convert Marvel Knights: Black Panther from disc to digital and received the message unable to Identify disc, then I typed in the name of the movie and it still stated unable to identify, while it lists all other marvel knights titles except black panther and you actually even have the digital copy of marvel knights black panther on vudu. Please update and fix this error

    Leave a comment:


  • Scarab
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Hellboy is being recognized as Punisher. I can't report it via the app because I have punisher and the app doesn't give the "not my disc" option if you own the movie it thinks it is.

    Also for the last two updates any DVD I try tells me:

    "There was an error reading this disc."
    "You may take this disc to your nearest Walmart store for instant conversion."

    It happens instantly as if it doesn't attempt to ID the disc and simply redirects me because it is a DVD. These all work on the CinemaNow disc to digital but they only have them in SD or I would have converted them already.

    Leave a comment:


  • ChristopherRobin
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by jbroeckel View Post
    Captain America: Civil War

    Bluray UPC#786936850383

    Stock #135202a

    failed to recognize
    No Disney movies are eligible, especially new releases.

    Leave a comment:


  • skye4230
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    It's been over 3 years and still the same message for some of the movies listed below! Obviously VUDU is not monitoring this forum or do they care to fix any of the issues.


    Originally posted by jcflman View Post
    These are all DVD versions.

    They all say "There was a problem verifying this disc"

    Unforgiven - 085391253129
    Under Siege - 085391242024
    Under Siege 2 - 085391366522
    Thirteenth Floor - 043396028487
    Bottle Rocket - 043396116290
    Can't Hardly Wait - 043396027145
    Mothman Prophecies - 043396078086
    So I Married An Axe Murderer - 043396524293
    Die Hard with A Vengeance - 024543147794

    So are these discs above those that can't be fixed/updated?

    Also have The Polar Express 2-Disc set that says not eligible for conversion since it's recognized as the 3-D version.

    Leave a comment:


  • jbroeckel
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Captain America: Civil War

    Bluray UPC#786936850383

    Stock #135202a

    failed to recognize

    Leave a comment:


  • wolverine2k3
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by Butch Devereaux View Post

    Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.
    I'm running into this issue right now, where every Friday the 13th disc is accepted except for Part VI. It's so frustrating as it's definitely on their list of eligible titles.
    So you eventually got it recognized, right? I want to know if I should keep trying or give up.

    Leave a comment:


  • jaybey12
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    DVDs that can't be recognized.

    The First Time UPC : 043396416062
    Whatever It Takes UPC : 043396052857

    Also, all the local South Bay Area Walmart stores in-store systems are unable to connect to the URL. I called and they've been having problems from 2 weeks to 4 weeks without a resolution. This service is very frustrating and I've yet to even convert a Disc to Digital as of yet.

    Leave a comment:


  • mooney240
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Terminator (Blu-Ray) UPC:02761615128580 - This disc 'The Terminator [Limited Edition] [DigiBook] [Blu-ray] - BLURAY - 1984' is not eligible for Disc to Digital conversion. VUDU website says this is eligble for conversion.
    Terminator 2 (Blu-Ray) UPC:01223619151380 - Recognizing as Total Recall (1990)
    Mask of Zorro (Blu-Ray) UPC:043396327320 - Recognizing as The Legend of Zorro
    Tomb Raider (Blu-Ray) UPC:097361182445 - Recognizing as DVD not Blu-Ray
    Tomb Raider: Cradle of Life (Blu-Ray) UPC:883929343270 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    Fast & Furious (Blu-Ray) UPC:025195052108 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    The Lost World: Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    Jurassic Park 3 (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    X-Men: Days of Future Past (Blu-Ray) UPC:02454396256680 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
    Lord of the Rings: The Fellowship of the Ring (Blu-Ray) UPC:794043141522 - Recognized as the LOTR: Fellowship of the Ring Extended Edition

    Leave a comment:


  • Bob Schlapowitz
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Just had some more discs that were unable to be recognized.

    All Blu-ray
    1941
    Catch Me If You Can
    Munich
    Witness
    Wolverine (Extended)
    The Fugitive
    Mallrats
    Airplane II

    Leave a comment:


  • anakin
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by DanielH View Post
    Old thread:
    https://forum.vudu.com/showthread.ph...L-Bugs/page121

    Please add any movies that you're unable to convert with the In-Home D2D program to this thread. If the movie has been listed by someone else, please do not list it again. In order for us to see the mapping issue, you will have had to of tried the movie and received the error message previously.

    Please list the following:

    -Movie that you entered into your disc drive.
    -Movie that VUDU To Go Recognized instead.
    *If the disc is unreadable, we may not be able to update it.

    A forum moderator may reach out to you if you're forum email address does not match your VUDU email address.
    -------Incorrect Disc Recognized-------
    1) Alpha Dog [Blu Ray]
    UPC Code: 0 25192 04614 8
    Blu Ray Disc #61112002 (Listed on bottom right corner on back of case as well as on bottom of spine of case)
    Universal
    1) Recognized by VUDU To Go as
    Alpha Dog [DVD]

    2) Atonement [Blu Ray]
    UPC Code: 0 25192 04616 2
    Blu Ray Disc #61112004 (Listed on bottom right corner on back of case as well as on bottom of spine of case)
    Universal
    2) Recognized by VUDU To Go as
    Atonement [DVD]

    3) Across the Universe [Blu Ray]
    UPC Code: 0 43396 19466 3
    Proof of Purchase: 19466 (Listed on bottom left corner on back of case as well as on bottom of spine of case)
    Revolution Studios / Columbia Pictures / Sony Pictures Home Entertainment
    3) Recognized by VUDU To Go as
    Nick and Norah's Infinite Playlist [Blu Ray]

    -------Disc not Recognized-------
    4) Halloween (2007 Theatrical Cut), Halloween II (2009 Theatrical Cut) Double Feature [Blu Ray]
    UPC Code: 0 65935 40379 1
    (Blu Ray Disc #) 403791 (Listed on bottom of spine of case)
    Alliance
    4) Message reads:
    Unable to identify this disc
    Please type in the name of the movie you are trying to convert.
    (Search box is displayed)

    Leave a comment:


  • Darth Z
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Ok, not sure if this has been asked before, but if I bring a DVD that D2D tells me it is trying to manually verify, will they be able to add it instantly instead of waiting for a response that never seems to come?

    Leave a comment:


  • Butch Devereaux
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Though I've been able to convert a few I really wanted on digital, this is a really screwy system. It's great when it works, but clearly there's major issues behind the scenes.

    A few disc items I've experienced:

    Psycho III DVD : recognized but got a error when I clicked on Own HDX. HOWEVER, I clicked on Own SD just to have it in the library and then it put in my library as HDX.

    Conan The Barbarian (1982) Blu-ray : Registers as a DVD

    Bram Stoker's Dracula Blu-ray: Registers as Mary Shelley's Frankenstein. Just accepted that as I wanted that one anyway.

    Midnight Meat Train Unrated DVD and Land of the Dead Unrated Blu-ray both register as Theatrical versions. No thanks.

    The Conjuring - would not recognize either the Blu-ray or the DVD.

    Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.

    See No Evil, Hear No Evil & Roxanne DVD's not identified

    Fright Night (1985) Blu-ray : This is the Twilight Time disc and quite surprisingly, it recognized and accepted.

    Leave a comment:

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