In-Home D2D Bugs - Movie not recognized / Mapping Issues

[ChristopherRobin]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

I tried to convert Marvel Knights: Black Panther from disc to digital and received the message unable to Identify disc, then I typed in the name of the movie and it still stated unable to identify, while it lists all other marvel knights titles except black panther and you actually even have the digital copy of marvel knights black panther on vudu. Please update and fix this error

That title is not even eligible for disc to digital.

[rebman6]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Unable to identify disc

The FBI Story ISBN 1419833928 OR 012569816138
MURDER AT 1600 ISBN 0790732149 OR 085391491521

THANK YOU

[Burn!!]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

I tried to convert Marvel Knights: Black Panther from disc to digital and received the message unable to Identify disc, then I typed in the name of the movie and it still stated unable to identify, while it lists all other marvel knights titles except black panther and you actually even have the digital copy of marvel knights black panther on vudu. Please update and fix this error

[Scarab]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Hellboy is being recognized as Punisher. I can't report it via the app because I have punisher and the app doesn't give the "not my disc" option if you own the movie it thinks it is.

Also for the last two updates any DVD I try tells me:

"There was an error reading this disc."
"You may take this disc to your nearest Walmart store for instant conversion."

It happens instantly as if it doesn't attempt to ID the disc and simply redirects me because it is a DVD. These all work on the CinemaNow disc to digital but they only have them in SD or I would have converted them already.

[ChristopherRobin]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Captain America: Civil War

Bluray UPC#786936850383

Stock #135202a

failed to recognize

No Disney movies are eligible, especially new releases.

[skye4230]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

It's been over 3 years and still the same message for some of the movies listed below! Obviously VUDU is not monitoring this forum or do they care to fix any of the issues.

These are all DVD versions.

They all say "There was a problem verifying this disc"

Unforgiven - 085391253129
Under Siege - 085391242024
Under Siege 2 - 085391366522
Thirteenth Floor - 043396028487
Bottle Rocket - 043396116290
Can't Hardly Wait - 043396027145
Mothman Prophecies - 043396078086
So I Married An Axe Murderer - 043396524293
Die Hard with A Vengeance - 024543147794

So are these discs above those that can't be fixed/updated?

Also have The Polar Express 2-Disc set that says not eligible for conversion since it's recognized as the 3-D version.

[jbroeckel]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Captain America: Civil War

Bluray UPC#786936850383

Stock #135202a

failed to recognize

[wolverine2k3]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.

I'm running into this issue right now, where every Friday the 13th disc is accepted except for Part VI. It's so frustrating as it's definitely on their list of eligible titles.
So you eventually got it recognized, right? I want to know if I should keep trying or give up.

[jaybey12]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

DVDs that can't be recognized.

The First Time UPC : 043396416062
Whatever It Takes UPC : 043396052857

Also, all the local South Bay Area Walmart stores in-store systems are unable to connect to the URL. I called and they've been having problems from 2 weeks to 4 weeks without a resolution. This service is very frustrating and I've yet to even convert a Disc to Digital as of yet.

[mooney240]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Terminator (Blu-Ray) UPC:02761615128580 - This disc 'The Terminator [Limited Edition] [DigiBook] [Blu-ray] - BLURAY - 1984' is not eligible for Disc to Digital conversion. VUDU website says this is eligble for conversion.
Terminator 2 (Blu-Ray) UPC:01223619151380 - Recognizing as Total Recall (1990)
Mask of Zorro (Blu-Ray) UPC:043396327320 - Recognizing as The Legend of Zorro
Tomb Raider (Blu-Ray) UPC:097361182445 - Recognizing as DVD not Blu-Ray
Tomb Raider: Cradle of Life (Blu-Ray) UPC:883929343270 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
Fast & Furious (Blu-Ray) UPC:025195052108 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
The Lost World: Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
Jurassic Park 3 (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
X-Men: Days of Future Past (Blu-Ray) UPC:02454396256680 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
Lord of the Rings: The Fellowship of the Ring (Blu-Ray) UPC:794043141522 - Recognized as the LOTR: Fellowship of the Ring Extended Edition

[Bob Schlapowitz]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Just had some more discs that were unable to be recognized.

All Blu-ray
1941
Catch Me If You Can
Munich
Witness
Wolverine (Extended)
The Fugitive
Mallrats
Airplane II

[anakin]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Old thread:
https://forum.vudu.com/showthread.ph...L-Bugs/page121

Please add any movies that you're unable to convert with the In-Home D2D program to this thread. If the movie has been listed by someone else, please do not list it again. In order for us to see the mapping issue, you will have had to of tried the movie and received the error message previously.

Please list the following:

-Movie that you entered into your disc drive.
-Movie that VUDU To Go Recognized instead.
*If the disc is unreadable, we may not be able to update it.

A forum moderator may reach out to you if you're forum email address does not match your VUDU email address.

-------Incorrect Disc Recognized-------
1) Alpha Dog [Blu Ray]

UPC Code: 0 25192 04614 8

Blu Ray Disc #61112002 (Listed on bottom right corner on back of case as well as on bottom of spine of case)

Universal

1) Recognized by VUDU To Go as

Alpha Dog [DVD]

2) Atonement [Blu Ray]

UPC Code: 0 25192 04616 2

Blu Ray Disc #61112004 (Listed on bottom right corner on back of case as well as on bottom of spine of case)

Universal

2) Recognized by VUDU To Go as

Atonement [DVD]

3) Across the Universe [Blu Ray]

UPC Code: 0 43396 19466 3

Proof of Purchase: 19466 (Listed on bottom left corner on back of case as well as on bottom of spine of case)

Revolution Studios / Columbia Pictures / Sony Pictures Home Entertainment

3) Recognized by VUDU To Go as

Nick and Norah's Infinite Playlist [Blu Ray]

-------Disc not Recognized-------
4) Halloween (2007 Theatrical Cut), Halloween II (2009 Theatrical Cut) Double Feature [Blu Ray]

UPC Code: 0 65935 40379 1

(Blu Ray Disc #) 403791 (Listed on bottom of spine of case)

Alliance

4) Message reads:

Unable to identify this disc

Please type in the name of the movie you are trying to convert.

(Search box is displayed)

[Darth Z]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Ok, not sure if this has been asked before, but if I bring a DVD that D2D tells me it is trying to manually verify, will they be able to add it instantly instead of waiting for a response that never seems to come?

[Butch Devereaux]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

Though I've been able to convert a few I really wanted on digital, this is a really screwy system. It's great when it works, but clearly there's major issues behind the scenes.

A few disc items I've experienced:

Psycho III DVD : recognized but got a error when I clicked on Own HDX. HOWEVER, I clicked on Own SD just to have it in the library and then it put in my library as HDX.

Conan The Barbarian (1982) Blu-ray : Registers as a DVD

Bram Stoker's Dracula Blu-ray: Registers as Mary Shelley's Frankenstein. Just accepted that as I wanted that one anyway.

Midnight Meat Train Unrated DVD and Land of the Dead Unrated Blu-ray both register as Theatrical versions. No thanks.

The Conjuring - would not recognize either the Blu-ray or the DVD.

Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.

See No Evil, Hear No Evil & Roxanne DVD's not identified

Fright Night (1985) Blu-ray : This is the Twilight Time disc and quite surprisingly, it recognized and accepted.

[Lordrikerq]

Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

I've run into this problem with. "Blade 3 Trinity" Unrated cut blu ray.

It wont recognize the disc despite both the regular blu ray, and the 3 pack FE with Blade 1 and 2 being in the search list. I should mention I am using the American discs if that makes any difference.

The other bug, is Underworld, american version too, comes up as (French).