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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by lujan View Post
    Yes, that's why I have no other choice since all of my conversions are from blu-ray.
    Which is why they take their sweet time fixing things, or don't fix them at all. They're the only game in town.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Another one to add on my front:

      Robocop (Blu-ray) UPC: 02761609163580 - Comes up as Robocop 2

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Originally posted by diamond204 View Post
        My opinion is, at the end of the day, it is going to take a higher level Vudu Executive to "Step up" and put the fire under Gracenote to work with them to fix the database issues. They most likely are in contract and lease the [broken] database. Since they are paying, they would also get support (i hope for their sake, otherwise bad deal!). The contract could be longer term, so don't expect them to drop it overnight to move to Rovi. Also, they have already invested a decent amount of coin already , it would most likely be far cheaper for them to fix the existing issues one by one. The exec would also have to dedicate HR support from Vudu internally (maybe our buddy Dan!) and put them exclusively to task to fix without diversions. If both Vudu and Gracenote support made their way through this thread and also the other with the spreadsheet, they could most likely fix most of the mapping issues in one week.
        The tech works fine. The only wrench I have seen that make things difficult is when discs do not recognize at all on a drive due to older firmware. In that case there is NOTHING anybody at Vudu or Gracenote can do to fix (you can tell that it is a firmware issue when your computer will not play or recognize the Blu Ray locally). From what I can tell, the issues for the most part are database related. Once the bulk of catalog titles are fixed, it will be much easier to QC new titles as they are added to the system, and ensure they recognize correctly. I'm sure at the moment though, with all of the issues, it is "the wild west".
        No firmware issue on my end as all of my titles play fine. Unfortuntely, I have 100+ titles which are D2D eligible but still give the dreaded "Unable to verify this disc." error in which the V2G program asks that you identify the disc and wait for the title to be manually verified. There's no reason why GraceNote can't have a majority of these titles fixed especially those going on a year old.

        The tech only works fine as long as the GraceNote database includes the appropriate disc information to correctly identify the disc. If that info is missing then there's no way for the program to recognize the disc.

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Sorry if it's already been posted, but I have the TMNT set on bluray, however they all show up as DVDs when trying to convert over to VUDU, so there would be a $5.00 upgrade fee instead of $2.00.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            I tried to convert the DVD for 'A Separation' (043396406919) The system recognized the correct movie, but said it was not eligible for D2D, even though it clearly is listed when I search for it.

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              According to the list, the unrated version of The Five-Year Engagement is supposed to be D2D, but Vudu only recognizes it as the regular version.

              Also, it still doesn't recognize Attack the Block.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Originally posted by digitalfreaknyc View Post
                I emailed Gracenote back in June. They blamed Vudu and told me to contact them.
                Gracenote is apparently blaming everyone and everything but themselves. Note, I never mentioned Vudu in my customer support request but just mentioned the blu-rays were not recognized. Appears Gracenote was quick to throw Vudu under the bus.

                Originally posted by Gracenote
                Hello,

                Thanks for writing. *Gracenote is sure to enter all information for all discs and all features of products that we submit. However, we are unable to adjust how different device companies implement our information.

                The following information is available on the VUDU support and might be helpful in understanding why all your movies are not available for Disc-to-Digital conversion. The list of movies available for Disc-to-Digital conversion is comprised of titles from studios that are participating in the UltraViolet program that have been legally cleared for digital distribution. VUDU expects the number of titles available for Disc-to-Digital conversion to grow over time.

                Please contact VUDU support if you have any more questions: http://supports.vudu.com/

                Thank you for your feedback, hearing from end users is invaluable in our process.

                Sincerely,
                Sonia
                Gracenote Support
                Gracenote, Inc.

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Jaws 3 DVD is not recognized
                  Psycho (1960) Blu-Ray is identified as DVD
                  Superman:The Movie Blu-Ray is identified as such, but when HDX conversion is added to cart, the DVD version with an SD conversion appears in the cart
                  The same holds true for The Fast And The Furious (first movie in the series) Blu-Ray
                  The Odd Couple II DVD is not recognized
                  Ladybugs Blu-Ray is not recognized

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    None of the 3 movies in the Jurassic Park Ultimate Trilogy BluRay are recognized. UPC 025192089961

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Originally posted by Grey Ghost View Post
                      None of the 3 movies in the Jurassic Park Ultimate Trilogy BluRay are recognized. UPC 025192089961
                      Why am I not surprised?

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by theogeek_nola View Post
                        This specific issue has been fixed, but Star Trek: The Next Generation Motion Picture Collection (First Contact/Generations /Insurrection/Nemesis) Blu-Ray set has the same issue.

                        "Star Trek: Generations,"
                        "Star Trek: Nemesis,"
                        and "Star Trek: Insurrection"


                        all incorrectly identify as "Star Trek IV: The Voyage Home."
                        "Star Trek: Nemesis" and "Star Trek: Insurrection" are still reading as "Star Trek IV: The Voyage Home" as of 12/17/2013.

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Originally posted by JayJB View Post
                          Lord of the Rings: The Fellowship of the Ring - DVD - UPC: 794043554223 - This disc 'National Geographic: Beyond the Movie - The Lord of the Rings: The Fellowship of the Ring - DVD - 2001' is not eligible for Disc to Digital conversion.

                          Lord of the Rings: The Two Towers - DVD - UPC: 794043635526 - Recognized as The Two Towers: Extended Edition

                          Lord of the Rings: The Return of the King - DVD - UPC: 794043692925 - Recognized as The Return of the King: Extended Edition

                          These are all Theatrical Edition DVDs.
                          Just tried these again. The Two Towers worked, but Fellowship and Return have the same problem.

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Anastasia DVD Family Fun Edition UPC 024543229131

                            - Both Disc 1 and Disc 2 are mapped to "Bartok the Magnificent" SD only

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Originally posted by Voodoo Man View Post
                              Jaws 3 DVD is not recognized
                              Psycho (1960) Blu-Ray is identified as DVD
                              Superman:The Movie Blu-Ray is identified as such, but when HDX conversion is added to cart, the DVD version with an SD conversion appears in the cart
                              The same holds true for The Fast And The Furious (first movie in the series) Blu-Ray
                              The Odd Couple II DVD is not recognized
                              Ladybugs Blu-Ray is not recognized
                              Just tried my Superman: The Movie Blu-ray again after some time based on your comment. It had originally only been coming up as SD. Now it does have HDX available and does stay HDX in my cart. It remained HDX after checkout.

                              Now if only Superman II: The Richard Donner Cut Blu-ray were D2D.

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Gods and Generals: Extended Director's Cut Blu-ray only maps as the theatrical version even though both are listed on the conversion site.

                                Interestingly, the Bonus Features disc for Gods and Generals: Extended Director's Cut Blu-ray maps as Gettysburg DVD.

                                Comment

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