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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Here's my list of problematic ones:

    Back to the Future 25th Anniversary Trilogy Blu-Ray (025192049491) - "Unable to identify this disc" on all discs
    Hop Blu-Ray (025192113963) - "Unable to identify this disc"
    Machete Blu-Ray (02454371848280) - "Unable to identify this disc"
    Muppets from Space Blu-Ray (043396380912) - "Unable to identify this disc"

    The Incredible Hulk Blu-Ray (025192186608) - Identifies as a DVD instead of a Blu-Ray
    Teenage Mutant Ninja Turtles Triple Feature Blu-Ray (883929251766) - all discs identify as DVD instead of Blu-Ray

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Unable to Identify Disc:
      Name: Alfred Hitchcock: The Masterpiece Collection [Blu-ray] [1942] [Region Free]
      UPC: 025192117305
      Problem: Disc not recognized on all movies but Psycho.
      -The Birds
      -Family Plot
      -Frenzy
      -The Man Who Knew Too Much
      -Marnie
      -North By Northwest
      -Rear Window
      -Rope
      -Saboteur
      -Shadow of a Doubt
      -Topaz
      -Torn Curtain
      -Trouble with Harry, The
      -Vertigo

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Here's the list of stuff I am still having issues with

        - High Noon (1952) 017153125719 (DVD) - reads as High Noon (2000) and gives the error message "This disc 'High Noon [WS] - DVD - 2000' is not eligible for Disc to Digital conversion."
        - Robin Hood: Prince of Thieves Extended Version (1991) 285392378029 (DVD) - "This disc 'Robin Hood: Most Wanted Edition - DVD - 1973' is not eligible for Disc to Digital conversion.
        - Life of Pi (Blu Ray and DVD) 02454375194680 - Asks for manual verification on both
        - St. Trinians (DVD) 0043396333574 - Asks for manual verification
        - Troy director's cut (Blu Ray) 08539173779 - reads as theatrical edition
        - Make It Funky (DVD) 04339611952 - asks for manual verification
        - Pain & Gain (Blu Ray and DVD) - asks for manual verification
        - Superbad Unrated Extended version (DVD) 043396238176 - reads as theatrical edition
        - Mr. & Mrs. Smith Unrated version (DVD) 024543244684 - reads as theatrical edition
        - Hellboy Animated Blood & Iron (DVD) 013138207784 - reads as the first Hellboy movie
        - Harold and Kumar Go to White Castle theatrical edition (DVD) 794043753220 - "This disc 'Harold and Kumar Go to White Castle (Unrated) - DVD - 2004' is not eligible for Disc to Digital conversion."
        - Hudson Hawk (DVD) 043396153806 - Asks for manual verification
        - Hitchcock (2012) DVD - 024543829478 - asks for manual verification
        - Interview (DVD) 043396214811 - asks for manual verification

        I get quite a few "There was a problem while verifying this disc" errors as well, including:
        - The Guilt Trip (Blu Ray and DVD) 032429129383
        - Postcards from the Edge (DVD) 043396058484
        - City Hall (DVD) 053939252323
        - Tin Cup (DVD) 883929077236
        - The Good Night (DVD) 043396227460
        - Maverick (DVD) 085391337423
        - Wolf (DVD) 043396711594

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          A couple that should hopefully be easy to fix since they are mis-identified titles.

          Old Acquaintance-DVD UPC 0012569678804 Reads as a bunch of betty davis movies, but not Old Acquaintance.

          Snow White and The Huntsman DVD/Blu Ray combo (025192164040) DVD reads as extended, but blu ray reads as theatrical.

          Anchorman-Unrated DVD (078149167726) reads as theatrical.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Bad Grandpa is reading as the Cove

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              The Lord of the Rings: The Fellowship of the Ring (from LOTR TE set, disc 1 of 794043131820, also included in 794043131622) should be theatrical edition; wrongly identified as extended edition. (All other BDs of LOTR TE set identify correctly, as do all the BDs of my LOTR EE set.)

              2 of the 4 BDs in my Batman: The Motion Picture Anthology 1989-1997 set (883929031689) are wrongly identified as DVDs instead of BDs: Batman (1989) (883929014903) and Batman & Robin (883929012275).

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                World War Z - 097363504047 - There was a problem while verifying this disc.
                Ted - 025192114694 - This disc 'Ted [Unrated] - DVD - 2012' is not eligible for Disc to Digital conversion.

                Let me know what else I need to send or do that will help me get these 2 movies added to my collection.

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Originally posted by DanielH View Post
                  Some incoming fixes:

                  Underworld: Rise of the Lycans MAPS TO Underworld (DVD)
                  This one finally works. However, my Underworld [Blu-ray] (0-43396-21614-3), which I used previously to redeemed it through the V2G software on 25 May 2013, now maps to Underworld [DVD].

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    The Legend of Zorro [Blu-ray] (0-43396-22734-7) is mapped to The Mask of Zorro [Blu-ray]
                    Monster House [Blu-ray](0-43396-15595-4) - Unable to identify this disc (manually identify)
                    The Craft (1996) [Blu-ray] (0-43396-265301) - Unable to identify this disc (manually identify)

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Originally posted by Krypton_son View Post
                      Bad Grandpa is reading as the Cove
                      Interesting results and The Cove isn't even recognized by the V2G software.

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        I'm having issues with a few SD titles that aren't getting converted.

                        Ted - 025192114694 - This disc 'Ted [Unrated] - DVD - 2012' is not eligible for Disc to Digital conversion.
                        World War Z - 097363504047 - There was a problem while verifying this disc.
                        The Prestige - Don't have the case - This disc 'The Prestige [WS] - DVD - 2006' is not eligible for Disc to Digital conversion.

                        I would really like to get these added to my ultraviolet collection so let me know what else I can do in order to make this happen. Do I need to send along pictures of the movies or cases or anything?

                        Thanks,

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          "Meet Joe Black" (DVD) 0 2519-20531-2 2 ISBN 0-7832-3347-7 comes up as "the Jackal"


                          "The Jackal" 0 25192 09423 1 comes up with "unable to identify this disc Please type in the name of the movie you are trying to convert."
                          I typed in the Jackal and got,
                          "Thank you!
                          We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                          For instant conversion you may take this disc to your nearest Walmart store."

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            MegaMind - 097361-246642 - There was a problem Identifying Disc
                            The Last Starfighter - 025192-019975 - Reads as DVD and need to pay HDX upconversion
                            The Patriot Extended Cut - 043396-167186 - Reads as DVD and need to pay for HDX Upconversion

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Originally posted by rdodolak View Post
                              Interesting results and The Cove isn't even recognized by the V2G software.
                              On the positive side that should make it an easier fix since the mis-matched movies seem to get fixed faster than unable to identify movies.

                              On that note.....


                              Miramax British Film Collection (2 DVD set 096009864996)- It's a multi-movie on one disc set. The only D2D movie on the set is on disc 1 (the man who went up a hill but came down a mountain) but the disc reeds as Matchstick Men (not on the set, or British as far as I know ).

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Tigerland (2000) [Blu-ray] {0-24543-71159-9} - Unable to identify this disc

                                Comment

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