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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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  • whofan905
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    The following titles do not scan on the mobile app or are not recognized by the in home conversion:
    BLU RAY
    ALFRED HITCHCOCK: ESSENTIAL COLLECTION (VERTIGO/REAR WINDOW/NORTH BY NORTHWEST/BIRDS/PSYCHO) 025192180583 *PSYCHO AND NORTH BY NORTHWEST ARE OKAY, THE REST ARE NOT RECOGNIZED
    EMPIRE RECORDS 883929259717
    FULL MONTY 024543921813
    GREASE/SATURDAY NIGHT FEVER/ HAIRSPRAY 883929406517 *HAIRSPRAY IS OKAY
    IN-LAWS 715515181112
    MIDNIGHT RUN 826663164794
    MIGHTY WIND 888574373870
    MISS CONGENIALITY/MISS CONGENIALITY 2 883929106356
    SCHOOL OF ROCK 097361386348
    SNEAKERS 025192231568
    VALLEY OF THE DOLLS 715515186414
    VICTOR/VICTORIA 888574407728

    I contacted customer service in September, they were escalating the issue to another department, haven't heard back.

    Leave a comment:

  • ChristopherRobin
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by thereald3bug View Post
    Phantasm Remastered UPC: 812491017616

    D2D does not work on this title nor on the mobile version. In addition, their tech support seems to be MIA. Yet they sell this specific title at: Phantasm-Remastered
    That title isn't even eligible for D2D according to the search function.

    https://www.vudu.com/in_mobile_disc_to_digital.html

    Leave a comment:

  • jpaul1972
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by moelarrycurly View Post
    I just did a D2D on my LG Nexus 5X (Android) phone with the VUDU app yesterday. No issues at all.

    My app version is 5.3.168.53100

    Check your permissions to make sure nothing got changed.
    How / Where do I check my permissions?

    Leave a comment:

  • thereald3bug
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Phantasm Remastered UPC: 812491017616

    D2D does not work on this title nor on the mobile version. In addition, their tech support seems to be MIA. Yet they sell this specific title at: Phantasm-Remastered

    Leave a comment:

  • moelarrycurly
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by jpaul1972 View Post
    Suddenly I'm having problems converting D2D using the mobile app. Last week I was able to convert about 60 titles using the mobile app, but now I'm getting an error no matter what disc I try to convert. Receiving an "Unknown Error - Unable to process the request. Please try again." I've tried this with multiple discs (latest one was The Professional) and have tried a few days this week, but haven't had any luck. I believe I've got the latest version of the app installed (v5.2 (183631), and like I said this was working for me last week with no problem. If anyone has any suggestions, I'm all ears.
    I just did a D2D on my LG Nexus 5X (Android) phone with the VUDU app yesterday. No issues at all.

    My app version is 5.3.168.53100

    Check your permissions to make sure nothing got changed.

    Leave a comment:

  • jpaul1972
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Suddenly I'm having problems converting D2D using the mobile app. Last week I was able to convert about 60 titles using the mobile app, but now I'm getting an error no matter what disc I try to convert. Receiving an "Unknown Error - Unable to process the request. Please try again." I've tried this with multiple discs (latest one was The Professional) and have tried a few days this week, but haven't had any luck. I believe I've got the latest version of the app installed (v5.2 (183631), and like I said this was working for me last week with no problem. If anyone has any suggestions, I'm all ears.

    Leave a comment:

  • mvannessjr
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Unreadable for both Blu-Ray Disc & DVD Disc:
    Paranormal Activity 2 Unrated Director's Cut (Blu-Ray + DVD + Digital Copy, Unrated & Theatrical) 0 97361 16644 5

    Leave a comment:

  • dwarlord
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    The Hobbit an unexpected journey
    Man of Steel
    Jurassic world
    Aliens - recognizes as Alien 3/Alien resurrection
    The Man from Nowhere
    Ninja Scroll
    Legend of the Fist
    Starship troopers 2 - Not eligible for disc to digital?
    Shigurui Death Frenzy
    Pathfinders
    Sword of Noname
    Sword of the Stranger
    Akira
    Fist of the North Star

    Leave a comment:

  • USMCVet0651
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Here is a list of the movies I have that I have cross referenced with https://www.vudu.com/in_mobile_disc_to_digital.html that are popping up unrecognized. I have contacted the number for Vudu more than once and after being escalated, these are still popping up.

    Annabelle
    Justice League: The Flashpoint Paradox

    Tried for 5 days with Lone Survivor before I just bought it on Vudu itself. Really don't want to have to resort to that for any future issues similar to this.

    Leave a comment:

  • TENIME
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by Wasteland View Post
    There are 5 different Blu-ray releases for this title in the US, two of those are Walmart and Target exclusives.
    I don't remember where I bought it, I got it when it first came out. Why wouldn't they all just be readable?

    Leave a comment:

  • Wasteland
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by bigdaddy78 View Post
    It doesn't matter to me anymore. I'm not going to waste my money to put movies "online/in the cloud" since when I get out of the USA I won't be allowed to watch my library anymore. I will just buy physical dvds and watch them when I get to my "new home".
    Next time read the information that is provided to you before trying so many discs.

    Leave a comment:

  • bigdaddy78
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by Wasteland View Post
    Please check the list of what is M2D. A lot of your titles are Disney or TV Shows, which neither are M2D or D2D. Also, I see a least one adult theme video - Vudu doesn't offer adult pornography.
    It doesn't matter to me anymore. I'm not going to waste my money to put movies "online/in the cloud" since when I get out of the USA I won't be allowed to watch my library anymore. I will just buy physical dvds and watch them when I get to my "new home".

    Leave a comment:

  • Wasteland
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by TENIME View Post
    Machete barcode won't scan ("this isn't eligible"), and the disc won't read. The title shows up with multiple options to convert. I have the only version you can buy in American stores, so I don't know why the barcode or disc don't work. 02454371848280

    And do the manual disc identifications ever get updated? I dug this movie out of storage, and I really don't want to have to again after a month or 6. Digging the disc out of the CD binders I have them in is annoying enough, but all my case inserts are in a bin buried under other bins in my storage unit. And they're not in alphabetical order in there, either (I tried, but whenever I buy new ones, they get mixed in, unorganized).

    There are 5 different Blu-ray releases for this title in the US, two of those are Walmart and Target exclusives.

    Leave a comment:

  • TENIME
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Machete barcode won't scan ("this isn't eligible"), and the disc won't read. The title shows up with multiple options to convert. I have the only version you can buy in American stores, so I don't know why the barcode or disc don't work. 02454371848280

    And do the manual disc identifications ever get updated? I dug this movie out of storage, and I really don't want to have to again after a month or 6. Digging the disc out of the CD binders I have them in is annoying enough, but all my case inserts are in a bin buried under other bins in my storage unit. And they're not in alphabetical order in there, either (I tried, but whenever I buy new ones, they get mixed in, unorganized).

    Leave a comment:

  • Wasteland
    replied
    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by bigdaddy78 View Post
    Within the last week I went through all my dvd collection and this is what wasn't allowed or can't identify. The "not eligible" I understand.
    Orphan Black Season One 8 83929 33165 9 unable to identify/not eligible MD2D
    Orphan Black Season Two 8 83929 40759 0 unable to identify/not eligible " "
    Orphan Black Season Three 8 83929 47866 8 unable to identify/not eligible " "
    Assassin Next Door 6 87797 13131 7 ISBN 978-1-61666-022-2 not eligible/not listed
    Arrow Season One 8 83929 29416 9 unable to identify/not eligible MD2D
    Arrow Season Two 8 83929 37500 4 unable to identify 3000059383 " "
    Tripping the Rift one 0 13131 38469 7 unable to identify/not listed
    Tripping the Rift two 0 1313 14196 9 6 00 unable to identify/not listed
    Tripping the Rift movie 0 1313 15168-9 0 not eligible/not listed
    Night of the Living Dead 0 43396 43003 7 won't read disc Thrills & Chills Vol 4
    Tru Calling season one 0 24543 14705 3 00 unable to identify/not listed/not eligible MD2D
    Tru Calling season two 0 24543 19823 9 50 unable to identify/not listed/not eligible MD2D
    Evil Breed The Legend of Samhain 0 31398 18758 5 00 not eligible/not listed
    My Best Friend is a Vampire / Repossessed 0 31398 13170 0 80 not eligible
    Slaughter High / Silent Night, Deadly Night 3 0 31398 13170 0 80 unable to identify
    Boogeymen Vol 1 0 25192 13712 9 ISBN 0-7832-5928-X not listed
    1408 (ws ed) 7 96019 80530 8 ISBN 1-594-44823-X not eligible
    Family Guy Partial Terms 0 24543 69091 7 80 not eligible/not listed
    Division 3 FB's Finest 0 14381 78272 1 unable to identify/not eligible MD2D
    Captain America Winter Soldier 7 86936 84206 7 unable to identify (didn't say title)
    Captain America 1st Avenger 0 97361 43974 7 unable to identify
    Krampus Christmas Devil 8 16943 01186 3 unable to identify
    Guardians of the Galaxy 7 86936 84278 4 unable to identify
    Universal Soldier Regeneration/Day of Reckoning 0 43396 46136 9 identified as Malevolent 2002?
    Justice League Flashpoint paradox 8 83929 53728 0 unable to identify
    Space Balls 8 83904 33094 3 80 not eligible
    The Scribbler 0 37117 03468 0 unable to identify
    Avengers Assemble movie 7 86936 83756 8 unable to identify
    EMH Avengers Vol 6 (S2) 7 86936 83094 1 unable to identify
    EMH Avengers Vol 5 (S2) 7 86936 82909 9 unable to identify
    EMH Avengers Vol 2 (S1) 7 86936 81484 2 unable to identify
    EMH Avengers Vol 1 (S1) 7 86936 81482 8 unable to identify
    Ant-Man 7 86936 84677 5 unable to identify
    Jay & Silent Bob cartoon movie 5 06262 852330 unable to identify
    The Factory 8 83929 28006 3 error verifying disc/not eligible MD2D
    Terminator (SE) 8 83904 33092 9 80 not eligible
    Con Air 7 17951 0002-6 2 not eligible
    SD! Shaggy's Showdown 8 83929 55682 3 unable to identify/not eligible MD2D
    Superman Red Son 8 83316 21545 6 not eligible - no title
    Woman in Black 2 0 24543 10439 1 80 unable to identify/not eligible MD2D
    Futurama Benders Game ws 0 24543 55061 7 50 not eligible
    Bloody Mary:Legend return 8 86470 91526 2 not eligible - no title
    Bikini Avengers 8 02993 21770 6 unable to identify
    Quantum of Solace 8 83904 33341 8 80 not eligible
    Ring Finger 7 12267 29052 9 not eligible
    Momentum 0 13132 63733 4 80 unable to identify
    To The Wonder (2012) 8 76964 00572 2 not eligible
    Paris, Je T'Aime 6 87797 11629 1 ISBN 1-59241-770-1 not eligible
    Le Serpent (The Serpent) 5 055002 530791 not eligible
    Albatross 0 30306 93499 0 not eligible
    Police Squad! comp series 0 97360 47514 2 ISBN 1-4157-2217-X unable to identify tv series in color not eligible MD2D
    Hatfields & McCoys 0 43396 40240 9 not eligible
    TF:Children of Corn 2-4 0 96009 76229 2 unable to identify/not eligible MD2D
    Major League 2 8 83929 42120 6 not eligible (ML 1 is?? forum says SD version eligible?)
    Bathory Countess of Blood 8 14838 01239 1 not eligible
    Thor: Tales of Asgard 0 31398 15659 8 80 unable to identify (Marvel 8 Film cartoons, all others added fine)
    Judge Dredd 7 17951 0006-4 4 ISBN 1-55890-884-6 not eligible
    Three Stooges 6 movie set 6 83904 53387 6 unable to identify
    Eloise unable to identify
    Abbey Grace unable to identify
    Smokey & the Bandit 3pk 0 25192 44672 6 ISBN 1-4170-0306-5 unable to identify
    Grosse Pointe Blank 7 17951-0004-0 8 ISBN 1-55890-838-2 not eligible
    Wild Things 0 43396 02411 3 ISBN 0-7678-1623-4 unable to verify disc
    Gone in 60 seconds 7 17951 0085-7 2 ISBN 0-7888-2146-6 not eligible
    Northern Lights 0 43396 32471 8 ISBN 1-4359-8443-9 not eligible
    Thor & Loki blood bros. 8 26663 12816 1 ISBN 978-1-60399-643-3 unable to identify
    Cold Creek Manor 7 86936 22639 3 not eligible
    5ive girls 7 96019 79604 0 ISBN 1-5944-4253-3 unable to identify
    Any Given Sunday dc/se 0 85391 83222 5 ISBN 0-7907-4991-2 not eligible
    The Program 7 17951 00283 9 ISBN 0-7888-1684-5 not eligible/not listed
    The Raven 0 24543 77642 0 80 not eligible
    Wolf Creek unr 7 96019 78908 o ISBN 1-594-44126-X not eligible
    Wrong Turn 2 unr 0 24543 70821 6 81 unable to identify
    Cledus T Judd music vids 7 93018 29749 0 not eligible
    Three Stooges 75 Ann. 0 11891 51097 4 unable to identify (not come up?)
    Three Stooges 4 episodes 0 96009 00623 5 unable to identify (not come up?)
    Three Stooges 0 96009 15289 5 unable to identify (unable to verify disc?)
    Scary Movie 3 ws 7 86936 24175 4 ISBN 0-7888-5433-X not eligible
    Scary Movie 4 ws/unr 7 96019 79465 7 ISBN 1-594-44133-2 not eligible
    Dollhouse seasons 1/2 not eligible MD2D
    Good Intentions 6 25828 52100 3 not eligible
    Poor White Trash 0 00799 40932 9 ISBN 1-57829-619-6 not eligible
    Remember the Titans ws 7 86936 14472 7 ISBN 0-7888-2685-9 not eligible
    Ghost Game 0 14381 3142-2 9 unable to identify
    Walking Tall 0 27616 91074 5 ISBN 0-7928-6198-1 not eligible
    The Descent unr/ws/P&S? 0 31398 20645 3 00 not eligible
    The Inheritance unr 0 14381 70592 8 not eligible
    Red Eye ws (678149447224) 6 78149 44722 4 ISBN 1-4170-6586-9 not eligible
    True Lies 0 86162 16268 8 not eligible
    JL vs Teen Titans 8 83929 45221 7 unable to identify (came up as OS program?)/not eligible MD2D
    DF--Ace Ventura ws 8 83929 06761 9 not eligible
    DF--Ace Ventura 2 ISBN 1-4198-8104-3 3000023041 unable to verify disc (nothing came up)
    Mercenaries (2014 ay4402) 8 83476 14402 3 unable to identify/not eligible MD2D
    TF--JL Paradise Lost 8 83929 39879 9 unable to identify (no title listed)/not eligible MD2D
    TF--JL Star crossed 8 83929 39879 9 unable to identify (no title listed)
    TF--JL Secret Origins 3000056540 unable to identify (no title listed) " "
    Young Justice S1 V 1-3 8 83929 22713 6 ISBN 0-7806-9066-4 unable to identify " "
    Y J Dangerous Secrets 8 83929 17754 7 ISBN 0-7806-7305-0 unable to identify " "
    Y J Inv Destiny Calling 8 83929 25072 1 ISBN 0-7806-9728-6 3000045705 unable to identify " "
    Y J Inv game of Illusions 8 83929 25071 4 3000045706 unable to identify " "
    WWE:$250K Raw Diva Search 6 51191 56080 6 not eligible
    Hellbride 7 69529 97603 5 not eligible
    Avengers Grimm 8 83476 14704 8 unable to identify
    Marvel Knights Inhumans 8 26663 13992 1 not eligible
    Ghost Rider 2 Spirit 0 43396 39974 7 not eligible (UV code? not included)
    Marvel's Avengers 7 86936 81917 5 not eligible
    Lightning Jack unable to identify
    Metamorphosis unable to identify
    Exit Wounds unable to identify
    Superhero Movie unable to identify
    SD! 13 Holiday Tales 8 83929 23668 8 ISBN 0-7806-9286-1 unable to identify/not eligible MD2D
    SD! 13 Halloween Tales 8 83929 25469 9 3000049224 unable to identify/not eligible MD2D
    Kingpin (gut buster 3 pk) 0 32429 22366 1 unable to identify
    Please check the list of what is M2D. A lot of your titles are Disney or TV Shows, which neither are M2D or D2D. Also, I see a least one adult theme video - Vudu doesn't offer adult pornography.

    Leave a comment:

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