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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Error: There was a problem while verifying the disk

    Batman Returns
    Batman Forever
    Batman & Robin

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Everyone's Hero DVD - VUDU To Go not recognizing even though it is on the list of convertible movies

      Error says "There was a problem while verifying this disc."

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        (Updated)
        I had some "disk not recognized" issues with:
        • Les Miserables DVD
        • Jurassic Park DVD
        • Sylvia Scarlett DVD
        • Men in Black / Men in Black II - double feature DVD - neither movie recognized
        • Happy Gilmore/Billy Madison - double feature DVD - neither movie was recognized
        • Babe / Beethoven - double feature DVD - neither movie was recognized
        • Liar, Liar - double feature DVD with Bruce Almighty - only the latter movie was recognized
        • Mr. Wonderful on the back side of a double-sided DVD with Doc Hollywood - only the latter movie was recognized
        • The Secret Garden on the front side of a double-sided DVD with Five Children and It - only the latter movie was recognized
        • Harry Potter and the Sorcerer's Stone - 2-disc package with Harry Potter and the Chamber of Secrets


        These Blu-Ray discs were recognized only as DVDs:
        • Patriot Games
        • Clear and Present Danger

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          The following two movies I receive "Unable to identify this disc".

          The Other Woman
          And So It Goes

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Blu-ray recognized as DVD:

            Lara Croft Tomb Raider ISBN - 1-4157-2442-3

            Blu-ray not recognized:

            Rio (Blu ray cat# 2277280, UPC - 024543772804). Disc cannot be verified.

            Blu-ray recognized as something else:

            Matrix Revolutions (UPC 085391115298). This is part of the Ultimate Matrix collection bluray set. The software recognizes it as The Matrix or The Matrix Reloaded.

            Strange bug:

            Transformers Dark of the Moon - The disc is recognized correctly as Blu-Ray and allows selecting the HDX version. However, the SD version is added to the cart. This may be happening because I initially put the DVD from the 2 disc set in the reader. I've tried uninstalling and reinstalling the software to try to fix it, but no luck.

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Originally posted by hanshotfirst1138 View Post
              So I contacted Vudu about this issue. They told me that because of the issues with the website, they wouldn't be able to convert it with my coupon in spite of the fact that it's listed in D2D, and to go to Walmart. I did, only to be told that they couldn't help or do the conversion there either. So that was waste of time and gas money.
              Drove to yet ANOTHER Walmart, only to be told that they don't do in-store conversions in spite of having the Vudu logo on the door. If LFDH is not offered in D2D as a conversion, then why is it listed? Seriously, I want to do a $5 conversion on THAT version, not the theatrical cut. This not exactly sterling customer service, especially for a "cloud" skeptic to begin with, I must say...

              Since you can't get the unrated cut in HD, it's immensely frustrating when I thought that Vudu would offer a simple solution. Apparently not.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Originally posted by d2dbugs View Post
                ...

                Strange bug:

                Transformers Dark of the Moon - The disc is recognized correctly as Blu-Ray and allows selecting the HDX version. However, the SD version is added to the cart. This may be happening because I initially put the DVD from the 2 disc set in the reader. I've tried uninstalling and reinstalling the software to try to fix it, but no luck.
                Check your in store disc to digital cart. If the title is in there, delete the title, and try again with the at home D2D app. I've noticed sometimes if you back out of adding a title to your cart in the In Home D2D app it will automatically add that title to your in store list. This seems to cause a conflict with your at home cart.

                http://www.vudu.com/disc_to_digital.html

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Why is anyone still posting on this thread?

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Originally posted by CBrown View Post
                    Why is anyone still posting on this thread?
                    Good question.

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Originally posted by CBrown View Post
                      Why is anyone still posting on this thread?
                      Originally posted by digitalfreaknyc View Post
                      Good question.
                      Enlighten us please. Why not?

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by E55KEV View Post
                        Enlighten us please. Why not?
                        Has this thread helped in getting any of the issues resolved?

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Originally posted by rdodolak View Post
                          Has this thread helped in getting any of the issues resolved?
                          I have no idea and can only hope this thread has improved service. However, IMO if the thread stopped and showed no interest whatsoever then VUDU might glean everything is working fine.

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Fantastic Four:Rise of the Silver Surfer disc recognizes itself yet won't convert. More specifically the Two Disc Power Cosmic Edition with both the Widescreen & Full screen on opposite sides on a single disc.

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              FYI, there are not too many "flipper" DVDs that work with in home D2D

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                War of the Roses does not work in D2D at all. I just tried converting it and a message that, unfortunately, I'm seeing a LOT these days appeared -- "There was a problem while verifying this disc.". War of the Roses is on the Google Docs spreadsheet that lists a title's eligibility for Vudu-to-Go. It is supposed to be eligible across the board for both DVDs and blu-rays.

                                This exact problem is occurring much too frequently these days, resulting in needless frustration. VUDU needs to start fixing the problem when a title that used to work in D2D suddenly no longer does. Either that, or they need to start informing us when a title has its D2D eligibility revoked so that we know why a movie that once converted in the system no longer will. Little things like these are making me wonder how much longer I want to piddle around with this program. They just need to be more transparent. It's not that hard to do. The Google Docs spreadsheet is becoming more and more worthless by the day because of these (and other) issues.

                                Comment

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