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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Reading U-571 on Blu-ray A DVD, charging me more. Won't read Son of Batman or the Ultimate Avengers Blu-ray. This is getting tiresome.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      These are some DVD'S I have been having trouble Converting : Wishmaster (DVD) - Marley And Me The Puppy Years (Blu-Ray) - Nurse (Blu-Ray & DVD) - Cedar Rapids (Blu-Ray) - No One Lives (Blu-Ray) - The Hatching (DVD) - Gutshot Straight (DVD) - The Adventures Of Tin Tin (Blu-Ray) - Killing Lincoln (Blu-Ray & DVD) - Phantasm 4 (DVD) - Phantasm 2 (DVD) - The Dictator (Blu-Ray) - She's The Man (DVD) - Macbeth (DVD & Blu-Ray) - The Hurricane (Blu-Ray) - Tokyo Zombie (DVD) - The Dead Zone (DVD) - Mental (DVD) - Twixt (Blu-Ray & DVD) - L.O.L. (Blu-Ray & DVD) - Ben-Hur *2010* (DVD) - 8MM (DVD) - Bad Asses On The Bayou (DVD) - Locked In (DVD) - Pathfinder "Unrated" (Blu-Ray) - The Butterfly Effect 3 Revelations (DVD) - Fear Clinic (DVD) - Weekend At Bernie's 2 (DVD) - Collision (DVD & Blu-Ray)..... Just to list a few.

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        I have been having trouble with an ever growing number of movies. Keep giving up and bringing them to Walmart though that is also hit or miss depending on who is working. Not to mention a huge time suck as it has taken up to an hour and a half to convert 5 movies in the store not including travel time.

        I also have had a number of movies come up as the wrong movie recently. Though with Vudu-To-Go, if you already own that movie it doesn't give you the option to report that it isn't your disc. Office Space for instance comes up as SuperTroopers, though it isn't the only movie which has come up as that title.

        (Also annoyed at some movies out on bluray that only the DVD is compatible with conversion such as The Money Pit, some of these I simply used my DVD copy but I don't have the DVD to convert for others)

        Grandma's Boy Unrated comes up as Theatrical.

        Hudson Hawk - DVD - DiscID 0940B04E21E0E218
        The Wraith - DVD - DiscID B79C854ED7480469 - Recognized as "Freaky Friday - DVD 2003" which is not eligible
        Trapped in Paradise - DVD - Side A Full Frame DiscID 50260CF8A48F042C - Side B Widescreen DiscID B971202F2155C865

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Originally posted by lujan View Post
          What is "Best Buy's program"? They used to own CinemaNow but they sold it off a long time ago...

          11 UHD
          754 HDX
          2 SD
          They may have sold it off, but that program works better at reading discs than vudu's does.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            I've run into this problem with. "Blade 3 Trinity" Unrated cut blu ray.

            It wont recognize the disc despite both the regular blu ray, and the 3 pack FE with Blade 1 and 2 being in the search list. I should mention I am using the American discs if that makes any difference.

            The other bug, is Underworld, american version too, comes up as (French).

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Though I've been able to convert a few I really wanted on digital, this is a really screwy system. It's great when it works, but clearly there's major issues behind the scenes.

              A few disc items I've experienced:

              Psycho III DVD : recognized but got a error when I clicked on Own HDX. HOWEVER, I clicked on Own SD just to have it in the library and then it put in my library as HDX.

              Conan The Barbarian (1982) Blu-ray : Registers as a DVD

              Bram Stoker's Dracula Blu-ray: Registers as Mary Shelley's Frankenstein. Just accepted that as I wanted that one anyway.

              Midnight Meat Train Unrated DVD and Land of the Dead Unrated Blu-ray both register as Theatrical versions. No thanks.

              The Conjuring - would not recognize either the Blu-ray or the DVD.

              Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.

              See No Evil, Hear No Evil & Roxanne DVD's not identified

              Fright Night (1985) Blu-ray : This is the Twilight Time disc and quite surprisingly, it recognized and accepted.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Ok, not sure if this has been asked before, but if I bring a DVD that D2D tells me it is trying to manually verify, will they be able to add it instantly instead of waiting for a response that never seems to come?

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Originally posted by DanielH View Post
                  Old thread:
                  https://forum.vudu.com/showthread.ph...L-Bugs/page121

                  Please add any movies that you're unable to convert with the In-Home D2D program to this thread. If the movie has been listed by someone else, please do not list it again. In order for us to see the mapping issue, you will have had to of tried the movie and received the error message previously.

                  Please list the following:

                  -Movie that you entered into your disc drive.
                  -Movie that VUDU To Go Recognized instead.
                  *If the disc is unreadable, we may not be able to update it.

                  A forum moderator may reach out to you if you're forum email address does not match your VUDU email address.
                  -------Incorrect Disc Recognized-------
                  1) Alpha Dog [Blu Ray]
                  UPC Code: 0 25192 04614 8
                  Blu Ray Disc #61112002 (Listed on bottom right corner on back of case as well as on bottom of spine of case)
                  Universal
                  1) Recognized by VUDU To Go as
                  Alpha Dog [DVD]

                  2) Atonement [Blu Ray]
                  UPC Code: 0 25192 04616 2
                  Blu Ray Disc #61112004 (Listed on bottom right corner on back of case as well as on bottom of spine of case)
                  Universal
                  2) Recognized by VUDU To Go as
                  Atonement [DVD]

                  3) Across the Universe [Blu Ray]
                  UPC Code: 0 43396 19466 3
                  Proof of Purchase: 19466 (Listed on bottom left corner on back of case as well as on bottom of spine of case)
                  Revolution Studios / Columbia Pictures / Sony Pictures Home Entertainment
                  3) Recognized by VUDU To Go as
                  Nick and Norah's Infinite Playlist [Blu Ray]

                  -------Disc not Recognized-------
                  4) Halloween (2007 Theatrical Cut), Halloween II (2009 Theatrical Cut) Double Feature [Blu Ray]
                  UPC Code: 0 65935 40379 1
                  (Blu Ray Disc #) 403791 (Listed on bottom of spine of case)
                  Alliance
                  4) Message reads:
                  Unable to identify this disc
                  Please type in the name of the movie you are trying to convert.
                  (Search box is displayed)

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Just had some more discs that were unable to be recognized.

                    All Blu-ray
                    1941
                    Catch Me If You Can
                    Munich
                    Witness
                    Wolverine (Extended)
                    The Fugitive
                    Mallrats
                    Airplane II

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Terminator (Blu-Ray) UPC:02761615128580 - This disc 'The Terminator [Limited Edition] [DigiBook] [Blu-ray] - BLURAY - 1984' is not eligible for Disc to Digital conversion. VUDU website says this is eligble for conversion.
                      Terminator 2 (Blu-Ray) UPC:01223619151380 - Recognizing as Total Recall (1990)
                      Mask of Zorro (Blu-Ray) UPC:043396327320 - Recognizing as The Legend of Zorro
                      Tomb Raider (Blu-Ray) UPC:097361182445 - Recognizing as DVD not Blu-Ray
                      Tomb Raider: Cradle of Life (Blu-Ray) UPC:883929343270 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      Fast & Furious (Blu-Ray) UPC:025195052108 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      The Lost World: Jurassic Park (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      Jurassic Park 3 (Blu-Ray) UPC:025192089961 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      X-Men: Days of Future Past (Blu-Ray) UPC:02454396256680 - Unable to identify this disc. We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete.
                      Lord of the Rings: The Fellowship of the Ring (Blu-Ray) UPC:794043141522 - Recognized as the LOTR: Fellowship of the Ring Extended Edition

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        DVDs that can't be recognized.

                        The First Time UPC : 043396416062
                        Whatever It Takes UPC : 043396052857

                        Also, all the local South Bay Area Walmart stores in-store systems are unable to connect to the URL. I called and they've been having problems from 2 weeks to 4 weeks without a resolution. This service is very frustrating and I've yet to even convert a Disc to Digital as of yet.

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Originally posted by Butch Devereaux View Post

                          Friday the 13th Part VI - This one was funny. Every other F13 disc in my set it accepted. I sent an email to support. I keep trying the disc. Two weeks later, I receive a reply a stock reply "Sorry this movie is not available to convert. Please search website for available movies." Being that I'm not a dummy, I had already done a search to confirm it was available. I tried the disc again. It was now recognized. Who knows what happened there.
                          I'm running into this issue right now, where every Friday the 13th disc is accepted except for Part VI. It's so frustrating as it's definitely on their list of eligible titles.
                          So you eventually got it recognized, right? I want to know if I should keep trying or give up.

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Captain America: Civil War

                            Bluray UPC#786936850383

                            Stock #135202a

                            failed to recognize

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              It's been over 3 years and still the same message for some of the movies listed below! Obviously VUDU is not monitoring this forum or do they care to fix any of the issues.


                              Originally posted by jcflman View Post
                              These are all DVD versions.

                              They all say "There was a problem verifying this disc"

                              Unforgiven - 085391253129
                              Under Siege - 085391242024
                              Under Siege 2 - 085391366522
                              Thirteenth Floor - 043396028487
                              Bottle Rocket - 043396116290
                              Can't Hardly Wait - 043396027145
                              Mothman Prophecies - 043396078086
                              So I Married An Axe Murderer - 043396524293
                              Die Hard with A Vengeance - 024543147794

                              So are these discs above those that can't be fixed/updated?

                              Also have The Polar Express 2-Disc set that says not eligible for conversion since it's recognized as the 3-D version.

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Originally posted by jbroeckel View Post
                                Captain America: Civil War

                                Bluray UPC#786936850383

                                Stock #135202a

                                failed to recognize
                                No Disney movies are eligible, especially new releases.

                                Comment

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