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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Originally posted by jpaul1972 View Post
    Suddenly I'm having problems converting D2D using the mobile app. Last week I was able to convert about 60 titles using the mobile app, but now I'm getting an error no matter what disc I try to convert. Receiving an "Unknown Error - Unable to process the request. Please try again." I've tried this with multiple discs (latest one was The Professional) and have tried a few days this week, but haven't had any luck. I believe I've got the latest version of the app installed (v5.2 (183631), and like I said this was working for me last week with no problem. If anyone has any suggestions, I'm all ears.
    I just did a D2D on my LG Nexus 5X (Android) phone with the VUDU app yesterday. No issues at all.

    My app version is 5.3.168.53100

    Check your permissions to make sure nothing got changed.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      Phantasm Remastered UPC: 812491017616

      D2D does not work on this title nor on the mobile version. In addition, their tech support seems to be MIA. Yet they sell this specific title at: Phantasm-Remastered

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Originally posted by moelarrycurly View Post
        I just did a D2D on my LG Nexus 5X (Android) phone with the VUDU app yesterday. No issues at all.

        My app version is 5.3.168.53100

        Check your permissions to make sure nothing got changed.
        How / Where do I check my permissions?

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Originally posted by thereald3bug View Post
          Phantasm Remastered UPC: 812491017616

          D2D does not work on this title nor on the mobile version. In addition, their tech support seems to be MIA. Yet they sell this specific title at: Phantasm-Remastered
          That title isn't even eligible for D2D according to the search function.

          https://www.vudu.com/in_mobile_disc_to_digital.html

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            The following titles do not scan on the mobile app or are not recognized by the in home conversion:
            BLU RAY
            ALFRED HITCHCOCK: ESSENTIAL COLLECTION (VERTIGO/REAR WINDOW/NORTH BY NORTHWEST/BIRDS/PSYCHO) 025192180583 *PSYCHO AND NORTH BY NORTHWEST ARE OKAY, THE REST ARE NOT RECOGNIZED
            EMPIRE RECORDS 883929259717
            FULL MONTY 024543921813
            GREASE/SATURDAY NIGHT FEVER/ HAIRSPRAY 883929406517 *HAIRSPRAY IS OKAY
            IN-LAWS 715515181112
            MIDNIGHT RUN 826663164794
            MIGHTY WIND 888574373870
            MISS CONGENIALITY/MISS CONGENIALITY 2 883929106356
            SCHOOL OF ROCK 097361386348
            SNEAKERS 025192231568
            VALLEY OF THE DOLLS 715515186414
            VICTOR/VICTORIA 888574407728

            I contacted customer service in September, they were escalating the issue to another department, haven't heard back.

            Comment


              Has anyone else had an issue with the Blu Ray Kelly's Heroes/Where Eagles Dare 883929125685. When I insert the Kelly's Heroes disc, it gives me the choice to choose Million Dollar Baby; Unforgiven or Heartbreak Ridge.

              Comment


                Originally posted by whofan905 View Post
                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                The following titles do not scan on the mobile app or are not recognized by the in home conversion:
                BLU RAY
                ALFRED HITCHCOCK: ESSENTIAL COLLECTION (VERTIGO/REAR WINDOW/NORTH BY NORTHWEST/BIRDS/PSYCHO) 025192180583 *PSYCHO AND NORTH BY NORTHWEST ARE OKAY, THE REST ARE NOT RECOGNIZED
                EMPIRE RECORDS 883929259717
                FULL MONTY 024543921813
                GREASE/SATURDAY NIGHT FEVER/ HAIRSPRAY 883929406517 *HAIRSPRAY IS OKAY
                IN-LAWS 715515181112
                MIDNIGHT RUN 826663164794
                MIGHTY WIND 888574373870
                MISS CONGENIALITY/MISS CONGENIALITY 2 883929106356
                SCHOOL OF ROCK 097361386348
                SNEAKERS 025192231568
                VALLEY OF THE DOLLS 715515186414
                VICTOR/VICTORIA 888574407728

                I contacted customer service in September, they were escalating the issue to another department, haven't heard back.
                I know bundle sets with 1 UPC won't work with M2D, but I think they may still work with D2D. That would explain why Miss Congeniality isn't scanning (if you scanned the UPC).

                Full Monty (024543921813) worked fine for me on M2D, just tested.

                Comment


                  Originally posted by Wasteland View Post

                  I know bundle sets with 1 UPC won't work with M2D, but I think they may still work with D2D. That would explain why Miss Congeniality isn't scanning (if you scanned the UPC).

                  Full Monty (024543921813) worked fine for me on M2D, just tested.
                  Thanks Wasteland. The Full Monty scanned for me as well. The other ones aren't working in D2D either. I've tried both. That's what's so frustrating. I also noticed my Criterion discs don't work either.

                  Comment


                    Gentleman's Agreement (1947) - Not recognized by VUDU, however is for sale in Digital library.

                    Comment


                      The Polar Express (2004) - Error Creating Cart, Please Try Again

                      Comment


                        The Grapes of Wrath (1940)

                        Comment


                          Hellboy (2004) - Read as The Punisher (2004) instead.

                          Comment


                            Hellraiser (1987) - Can't identify
                            Hellbound: Hellraiser II (1988) - "This disc 'Hellbound: Hellraiser II [Blu-ray] - BLURAY - 1996' is not eligible for Disc to Digital conversion."
                            Highlander (1986) - "This disc 'Highlander [Blu-ray] - BLURAY - 1986' is not eligible for Disc to Digital conversion."
                            The Hitchhiker's Guide to the Galaxy (2005) - "This disc 'The Hitchhiker's Guide to the Galaxy [Blu-ray] - BLURAY - 2005' is not eligible for Disc to Digital conversion."

                            Comment


                              In the Heat of the Night (1967) - Unable to identify disc (blu-ray)
                              Invasion of the Body Snatchers (1978) - "This disc 'Invasion of the Body Snatchers [Blu-ray/DVD] - BLURAY - 1978' is not eligible for Disc to Digital conversion."
                              The Innkeepers (2011) - This disc 'The Innkeepers [Blu-ray] - BLURAY - 2011' is not eligible for Disc to Digital conversion.

                              Comment


                                Originally posted by adolfojacosta View Post
                                Hellraiser (1987) - Can't identify
                                Hellbound: Hellraiser II (1988) - "This disc 'Hellbound: Hellraiser II [Blu-ray] - BLURAY - 1996' is not eligible for Disc to Digital conversion."
                                Highlander (1986) - "This disc 'Highlander [Blu-ray] - BLURAY - 1986' is not eligible for Disc to Digital conversion."
                                The Hitchhiker's Guide to the Galaxy (2005) - "This disc 'The Hitchhiker's Guide to the Galaxy [Blu-ray] - BLURAY - 2005' is not eligible for Disc to Digital conversion."
                                None of these are eligible for conversion. Double-check before trying.

                                There is a searchable list on this page on desktop:
                                https://www.vudu.com/in_mobile_disc_to_digital.html

                                Comment

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