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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Unable to identify this disc
    STEALTH / VERTICAL LIMIT - DBL FTR BD (BD,STD,WS) Blu-Ray

    UPC: 683904631183

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      There was a problem while verifying this disc.
      Fight Club DVD 1999 (The Boondock Saints scanned fine)


      UPC: 02454355607721

      Mapping Issue
      (2 of 4) The Jack Ryan Collection Blu-Ray - Recognized as DVDs

      UPC: 097361305448

      Patriot Games Blue-Ray 1992
      UPC: 097361376387

      Clear and Present Danger Blu-Ray 1994
      UPC: 097361376189

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        So I am trying to convert my blu ray movies using my new blu ray drive.

        On Windows 10 X64.

        I downloaded the Vudu software. I insert the blu ray disc and get told "There was a problem while verifying this disc."

        What does that mean exactly?

        EVERY blu ray movie I try has this come up.

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Rock of Ages Extended Edition Bluray (Bluray/DVD Set) - Recognizes both the Bluray and DVD as DVD
          The Boondock Saints II:All Saint's Day Bluray - Recognizes Bluray as a DVD
          Empire Records Bluray - Doesn't Recognize it at all.
          The Boondock Saints Bluray - Doesn't Recognize it at all.

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            I have an odd issue.

            I first added Pulp Fiction DVD to my checkout basket via Vudo To Go application. I then deleted it from my checkout basket before purchasing anything. I then added the Blu-ray version of Pulp Fiction and selected the HDX option. After this, in my basket, it still shows the DVD version and SD version is selected. I've tried on two different computers. Same issue.


            This is also happened with Dangerous Liaisons.

            Seems like Vudu keeps track of discs you you add but don't buy and gets confused when you re-add the as blu-ray copies. This has to be a bug and it needs to be fixed.

            Is there a work around to this issue?

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Originally posted by numeratrix View Post
              Unable to identify this disc
              STEALTH / VERTICAL LIMIT - DBL FTR BD (BD,STD,WS) Blu-Ray

              UPC: 683904631183
              If you look that is a Mill Creek Re-Release. i have never had one work on the inhome service. they do take them at the instore service

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                I have the same issue but opposite: I was able to receive the five movies, but not Star Trek IV: The Voyage Home. It has been quite frustrating.

                Originally posted by MaxH View Post
                Star Trek: The Original Motion Picture Collection box set (Blu-ray, UPC 097361427546) has Star Trek movies 1-6, but 1, 2, 3, and 5 all identify as Star Trek IV : The Voyage Home. Just to be clear:

                Star Trek I : The Original Motion Picture
                Star Trek II :The Wrath of Khan
                Star Trek III : The Search for Spock
                Star Trek V :The Final Frontier

                all identify incorrectly as

                Star Trek IV : The Voyage Home.

                (#4 and 6 identify correctly)

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  Weird. I have the original series blu ray set and was able to convert all of them without a problem.

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    Alpha Dog BD UPC 0 25192 06860 7
                    Reads as
                    Alpha Dog DVD

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Is this thread still being monitored by the guys/gals at VUDU? I haven't seen action or response in quite some time. If it is, the following two titles were unrecognized by the VUDU application BUT were recognized by the CinemaNow Application.

                      McKenna Shoots For The Stars BR/DVD Combo - UPC 025192126192

                      Grace Unplugged DVD - UPC 031398185123 80

                      Thanks!

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        I'm not sure if it is, but you probably want to add them to the Disc-to-Digital spreadsheet (through the form listed in the first post of the "Disc To Digital Title List"). That also allows you to see if anyone else reported the problem.

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Grandma's boy unrated only coming up theatre,
                          Rise of Guardians not recognizing
                          Epic not recognizing
                          Batman 1989 not recognizing

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Originally posted by Castaa View Post
                            I have an odd issue.

                            I first added Pulp Fiction DVD to my checkout basket via Vudo To Go application. I then deleted it from my checkout basket before purchasing anything. I then added the Blu-ray version of Pulp Fiction and selected the HDX option. After this, in my basket, it still shows the DVD version and SD version is selected. I've tried on two different computers. Same issue.


                            This is also happened with Dangerous Liaisons.

                            Seems like Vudu keeps track of discs you you add but don't buy and gets confused when you re-add the as blu-ray copies. This has to be a bug and it needs to be fixed.

                            Is there a work around to this issue?
                            Yes, go to http://www.vudu.com/disc_to_digital.html and you'll see a list of movies you've entered for conversion. Delete the dvd version and then retry your blu-ray. This should clear everything up for you.

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              This forum thread is huge and would take me forever to search through so I am just going to list a few...
                              Rise of the guardians
                              Jurassic park
                              The hunger games Catching fire
                              The hunger games Mocking Jay Part 1
                              Transformers revenge of the fallen
                              Blended
                              The Hobbit 1 and 2
                              These are the ones off the top of my head that are having Verification issues.

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Not recognizing the following:

                                Grandma's Boy (unrated)
                                Anchorman (Unrated)
                                The 40 Year Old Virgin (unrated)
                                The Wedding Crashers (uncorked) Does not show on the list nor on Vudu unless sold with the Hall Pass (Enlarged edition)
                                Welcome Home Roscoe Jenkins
                                Fantastic Four Rise of the Silver Surfer.

                                Comment

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