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Disapointing Walmart Experience

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  • FelipeF
    replied
    Re: Disapointing Walmart Experience

    We are continuing this thread at https://forum.vudu.com/showthread.ph...-Digital-error

    Leave a comment:


  • ydkjman
    replied
    Re: Disapointing Walmart Experience

    Originally posted by lujan View Post
    Vudu was having all sorts of problems last night as I was watching a movie that crapped out all of a sudden and I couldn't get it to work again until this morning. I called them today and they told me that they had an outage. If you go back to Walmart, I would imagine that it would work now.
    Still going on actually. I tired all day in the store yesterday all the time getting the failed to create digital copies and then even tried stopping in there this morning. Still a no go.

    Leave a comment:


  • jbloggs
    replied
    Re: Disapointing Walmart Experience

    It would be a good idea for the stores would have self-service booth/kiosk for doing the D2D in-store and the only thing the employee would be required to do is verify and authorize the transaction.

    Leave a comment:


  • LuzRinggold
    replied
    Re: Disapointing Walmart Experience

    Originally posted by lujan View Post
    Vudu was having all sorts of problems last night as I was watching a movie that crapped out all of a sudden and I couldn't get it to work again until this morning. I called them today and they told me that they had an outage. If you go back to Walmart, I would imagine that it would work now.
    They need redundancy...a disaster recovery site.

    Leave a comment:


  • lujan
    replied
    Re: Disapointing Walmart Experience

    Originally posted by midgat0 View Post
    I tried 3 stores last night. 1 store said they don't do it at all because it never worked. The other two stores tried really hard but an error kept popping up saying failed to create digital copies. Apparently it's a nationwide problem. Wish there was a way to find out when it will be/is fixed.
    Vudu was having all sorts of problems last night as I was watching a movie that crapped out all of a sudden and I couldn't get it to work again until this morning. I called them today and they told me that they had an outage. If you go back to Walmart, I would imagine that it would work now.

    Leave a comment:


  • midgat0
    replied
    Re: Disapointing Walmart Experience

    Originally posted by terpfan1980 View Post
    Went to visit local Wally world tonite to try to get some discs that I had in my que done. No joy tonite. The Photo center employee tried diligently, but wasn't able to get it to work. Some error that she just couldn't get past as she tried to complete the process.

    She tried phoning in for support and even with them on the phone she couldn't get it to work. Guess I get to revisit again later.
    I tried 3 stores last night. 1 store said they don't do it at all because it never worked. The other two stores tried really hard but an error kept popping up saying failed to create digital copies. Apparently it's a nationwide problem. Wish there was a way to find out when it will be/is fixed.

    Leave a comment:


  • terpfan1980
    replied
    Re: Disapointing Walmart Experience

    Went to visit local Wally world tonite to try to get some discs that I had in my que done. No joy tonite. The Photo center employee tried diligently, but wasn't able to get it to work. Some error that she just couldn't get past as she tried to complete the process.

    She tried phoning in for support and even with them on the phone she couldn't get it to work. Guess I get to revisit again later.

    Leave a comment:


  • MaxH
    replied
    Re: Disapointing Walmart Experience

    Originally posted by wildside View Post
    I was going to my local Walmart (Germantown, MD) weekly when the D2D program started, and every single staff member there knew how to run the Vudu conversion program. I've gotten to know pretty much all six of them by name at this point. I've only had problems a couple of times, and it has never been their fault. Twice Vudu ate my queue after paying for the conversion, and they issued a refund and simply redid the movies on my next trip. Once they had problems printing the bar code to charge (the system was being changed, and the barcode printed sideways -- and got cut off by the paper). They solved this by finding new label paper (wider) and reprinting, which took about five minutes. I'd say my problems were minor, quickly resolved. Fast, friendly, very professional.

    -- John
    I went to the Germantown Wally World on 9/21 just to finally salvage a damaged disc I had been waiting to convert. The two people at the photo counter took a while, and they kept going back to the binder, but they got it done eventually. (It did nuke my in-home D2D cart, but Vudu was nice enough to restore that for me...and those have now been purchased, too.)

    I may go back after the promo ends with the discs not recognized. Which counter and what time of day and week do you recommend? I wish they had one of those booth/kiosk thingies, I really want to try that out. I'm used to providing my own tech support anyway.

    Leave a comment:


  • Walter-S_North_Carolina
    replied
    Re: Disapointing Walmart Experience

    Originally posted by lujan View Post
    At one of the closest Walmarts, they have to walk over to the electronics department because they say they can't print out the barcodes either in the photo department. As long as it gets done, I'm happy.
    I totally agree. This is the only place I can add one of my Bluray titles onto an iVoD platform. I do not have a Bluray drive in any of my computers, so in-home is not an option for me.

    iTunes doesn't have anyway, nor does Amazon. My only way of getting one of my Bluray titles added is working with the photo counter staff at one of my local Wal-Marts.

    If it takes a little effort or causes a little frustration, the reward of having a permanent copy on an iVoD platform is worth the hassle, IMHO.

    Originally posted by theogeek_nola View Post
    I fully expect that to be the case in a lot of other places, but I live in a city historically known as the "city that care forgot." It's unlike any other place in these here United States.
    A hamlet Stephan King would write about. I fully understand.

    Leave a comment:


  • theogeek_nola
    replied
    Re: Disapointing Walmart Experience

    Originally posted by Walter-S_North_Carolina View Post
    Weird, I have three Wal-Marts near me. Each one is a SuperCenter. I have done D2D in each at one point or another.

    At the main one I go to, the folks at the photo counter know me by name.

    If you have any problem, I think all the photo counters have a VUDU D2D promotion card on display. You could just hand the card to the staff and say, "Here, I would like to do this."

    If they are unfamiliar with it, you handing them one of their own cards will make them have to figure it out for you.
    I fully expect that to be the case in a lot of other places, but I live in a city historically known as the "city that care forgot." It's unlike any other place in these here United States.

    Leave a comment:


  • craiggers88
    replied
    Re: Disapointing Walmart Experience

    At-home queue: http://www.vudu.com/in_home_disc_to_digital.html
    Walmart queue: http://www.vudu.com/disc_to_digital.html

    You can still add them at home, but you cannot add them in store because Walmart's D2D is broken for me and my 3 near stores...

    Leave a comment:


  • lujan
    replied
    Re: Disapointing Walmart Experience

    Originally posted by terpfan1980 View Post
    ... The biggest issue other than that is the barcodes aren't printing for the employees to use for completing the process. She has to write down the code that gets input for charging for the transaction and then type that code in manually. Once she does that they process can be completed with me paying for the discs I've gotten converted.

    ...
    At one of the closest Walmarts, they have to walk over to the electronics department because they say they can't print out the barcodes either in the photo department. As long as it gets done, I'm happy.

    Leave a comment:


  • wildside
    replied
    Re: Disapointing Walmart Experience

    I was going to my local Walmart (Germantown, MD) weekly when the D2D program started, and every single staff member there knew how to run the Vudu conversion program. I've gotten to know pretty much all six of them by name at this point. I've only had problems a couple of times, and it has never been their fault. Twice Vudu ate my queue after paying for the conversion, and they issued a refund and simply redid the movies on my next trip. Once they had problems printing the bar code to charge (the system was being changed, and the barcode printed sideways -- and got cut off by the paper). They solved this by finding new label paper (wider) and reprinting, which took about five minutes. I'd say my problems were minor, quickly resolved. Fast, friendly, very professional.

    -- John

    Leave a comment:


  • Walter-S_North_Carolina
    replied
    Re: Disapointing Walmart Experience

    Originally posted by theogeek_nola View Post
    Yep. The last time I went to try conversions at Walmart, they HAD NO IDEA what I was talking about. They acted as if that promotion had gone away, and no one in the store knew how to do it. So, I walked away with the realization that I would just have to give a few more bucks to the fine folks at Flixster, whose DVD recognition service almost always works on qualifying discs (except for Blurays, unfortunately).
    Weird, I have three Wal-Marts near me. Each one is a SuperCenter. I have done D2D in each at one point or another.

    At the main one I go to, the folks at the photo counter know me by name.

    If you have any problem, I think all the photo counters have a VUDU D2D promotion card on display. You could just hand the card to the staff and say, "Here, I would like to do this."

    If they are unfamiliar with it, you handing them one of their own cards will make them have to figure it out for you.

    Leave a comment:


  • theogeek_nola
    replied
    Re: Disapointing Walmart Experience

    Yep. The last time I went to try conversions at Walmart, they HAD NO IDEA what I was talking about. They acted as if that promotion had gone away, and no one in the store knew how to do it. So, I walked away with the realization that I would just have to give a few more bucks to the fine folks at Flixster, whose DVD recognition service almost always works on qualifying discs (except for Blurays, unfortunately).

    Leave a comment:

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